Affordable hair extensions with okay customer support.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great quality, excellent customer service, blends amazing
Company replied
I have been wearing hair extensions for 35 years and I have finally found nice quality hair at an affordable price. I enjoy the personal service and care the staff have given to me as a new customer.... See more
Company replied
Hair match was perfect. The hair was soft, came in a hair safe net, and packaged nicely (not shoved in there carelessly). Any issues that may have occurred, they were extremely quick and helpful with... See more
Company replied
Company details
Written by the company
100% human hair extensions directly from full shine's factory, save big on clip in hair extension, tape in hair extension, wigs, pre-bonded hair extension.
Contact info
91710, United States
- service@fullshine.net
- www.fullshine.net
4.2
Great
187 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Full Shine
Hi! We're overjoyed to receive your positive review. It motivates us to keep delivering the best hair extensions possible.
Reply from Full Shine
Hi! Your satisfaction is our greatest reward. Thank you for sharing your experience with our hair extensions!
I have not received my order and will
I have not received my order and will
Dispute my bill it I don’t recover it this week
11 March 2024
Reply from Full Shine
Hi! Thank you for bringing this to our attention. We expedited the shipment on the same day as your order. The delay in tracking updates may have occurred because expedited shipping wasn't selected, and USPS standard shipping typically takes 15-25 business days. We appreciate your understanding.
Haven’t received
I haven’t received my purchase in the mail yet and tracking information hasn’t changed since March 8th to track where they are at.
18 March 2024
Reply from Full Shine
Hi! The slight delay in tracking updates may be due to the standard shipping method selected, as USPS shipping usually takes 15-25 business days. We appreciate your patience and understanding.
tape is not invisible, it’s actual black
Tape is not invisible, it’s actual black. Not any skin tone. I am very pale and my hair is thin so you can see the tape through my hair.
Customer service so far is very responsive.
13 March 2024
Reply from Full Shine
Hello, indeed all our tapes are transparent. Regarding the issue you mentioned, it may be due to the sparse nature of your hair. We have products more suitable for you, such as the weft series. We are more than happy to assist you with the exchange or return process. Our staff has reached out to you through various channels and we look forward to your response.
The shade of the hair is nothing like…
The shade of the hair is nothing like what the picture shows. It’s supposed to be blue bed and it was dark hair
7 March 2024
Reply from Full Shine
Hi! We sincerely apologize for the issue you've encountered. It could be due to color variation from different production batches. We're offering you a free return and exchange service. Please check your email as our team has contacted you.
Package was severely damaged
Package was severely damaged because the product was sent in a thin plastic bag and the customer care did nothing about it. They left it for me to figure out with the courier service company.
Finally they made it right by providing a partial refund. They should have done that right in the beginning and not after 3 weeks and multiple follow ups.
31 January 2024
Reply from Full Shine
Hi! We deeply regret the inconvenience caused by our product packaging and apologize for the unsatisfactory experience. Despite providing free expedited shipping for larger orders, we take full responsibility for any shortcomings. Rest assured, we've taken steps to improve by introducing stronger packaging. As customer happiness is our top priority, we kindly request another chance to serve you better and ensure a superior experience next time. Trust us to continually enhance our services for you.
Reply from Full Shine
Thank you for placing your trust in FullShine and for your unwavering support. We are committed to ceaselessly striving to bring you even better products!
I will start by saying the injectable…
I will start by saying the injectable hair is amazing . The regular tape in hair is horrible. Shredded all over my house after a month . There was nothing left of the tape in track after I had them removed today after only wearing them since December 18 . Worst experience wearing hair extensions so far has been with this company . I would give one star but the other hair they sell was great .
18 December 2023
Reply from Full Shine
We appreciate your feedback and sincerely apologize for the inconsistency in hair quality potentially resulting from differences in factory batches. We've taken immediate action to address this issue with our manufacturers. Your input is invaluable to us, and we're steadfast in our commitment to improving product standards. Thank you for helping us identify areas for improvement, and we hope to regain your trust with future, superior products.
Full shine has the best hair extensions!
I have used Full Shine hair extensions for 3 years now and absolutely love them. They are amazing quality, even after multiple uses and washes and is the only brand I will use!
28 December 2023
Unprompted review
Reply from Full Shine
Thank you for placing your trust in FullShine and for your unwavering support. We are committed to ceaselessly striving to bring you even better products!
BEWARE!!
BEWARE!!!
Not real human hair at all.
I have been buying extensions for a decade and decided to switch it up. My extensions usually last 12 months roughly. I only use the most high end of products on the market and I don’t use heat on my hair. These extensions lasted a total of seven days. And honestly, after one wash, they were completely frizzy and fried. These are impossible to brush through.
Not to mention, their customer service is virtually nonexistent
Double charged me, and will not refund. And now I have to pay for another couple packs and another install. Hundreds of Waste of time, energy, and money with full shine.
An absolute nightmare! Choose BELLAMI. Quality. Excellent customer service. You get what you pay for!
Stay far far away from this company. Chinese garbage!!!! What a scam.
23 November 2023
Unprompted review
I literally placed an order 2 weeks ago…
I literally placed an order 2 weeks ago and can’t get an update to save my life I have sent multiple emails and spent over $3000 on the professional site!!!!
2 November 2023
Unprompted review
Reply from Full Shine
Hello, may I kindly ask for your email address? We assure you that all orders, except in cases of product stockouts, will be dispatched within 24 hours. We kindly request that you refrain from leaving negative feedback without prior communication, as it significantly impacts our business. Should you have any questions or concerns, please feel free to reach out to us at any time via email at service@fullshine.net. Wishing you a pleasant day and a wonderful life ahead!
I am thrilled with my Full Shine hair…
I am thrilled with my Full Shine hair topper! Getting so many compliments and no one can tell it’s not my real hair! Highly recommend!
22 August 2023
Unprompted review
Reply from Full Shine
Hi,We really appreciate your honest feedback. We will continue to strive to provide better service.
Awesome company with great customer service.
Great Company! Excellent customer service & shipping! This product was exactly how it was listed. I will be ordering again! I highly recommend ordering through Full Shine.
17 August 2023
Unprompted review
Reply from Full Shine
Thanks for the feedback. We'll keep working on it.
This place is great!!
This place is great!!! Their customer service gets back to you right away! I've always ordered my toppers from them with no problem at all.
Phyllis
21 August 2023
Unprompted review
Reply from Full Shine
Thanks for the feedback, we'll try to do our best!
First experience with this company and with a ponytail extension
The product is top quality. I do wish there was an instruction sheet on how to make it fit best. The delivery was 5 days earlier than expected! They under promised in over delivered!
21 July 2023
Unprompted review
I'm so outraged
I'm so outraged. I paid the $20 for expedited shipping. I did not get my extensions in 3-5 days. It's been a week, no extention, and they won't refunded my money. I'm very disappointed with this company.
And they have called me several times begging me to take this review down. They would give me 23% discount. I lost a very loyal client because these hair extentions were 2 weeks late. Not 2 days.
I would like to share this experience with others so they know what they're facing.
19 July 2023
Unprompted review
Reply from Full Shine
We apologize for the bad experience. Our expedited delivery is usually 3-5 business days. However, some uncontrollable factors cannot be excluded. We are very sorry for the two days late delivery and we are willing to give you a big discount as compensation. If you are willing to accept it, please reply to our email address.
This company never deliver what they…
This company never deliver what they promised!!
I ordered a topper 150% density, but what I received does not have enough amount of hair. I have another topper which I got from same company last December, the topper has lots of hair but the quality of hair is very poor, dry failing out in brush. I had very bad experience but I thought to give them another chance but I regret it so much.
13 July 2023
Unprompted review
Return policy more like we ask 100 questions policy
I’ll start off to say I own a real Halo extension and this quality SUCKS compared to it. I got this piece because it has clips vs just the wire that my halo does, and a friend of mine had a great experience with this company.
I received the hair and right away I knew it looked like trash. I reached out to customer service to get a refund and they’re giving me the Spanish Inquisition. Back and forth emails. I told them this is awful customer service and can they just tell me how to get my money back, like the website promises. Had I known these things I would’ve never ordered. But since my friend had a good experience I assumed I would too. Bottom line- save your money for professional extensions!
28 June 2023
Unprompted review
Reply from Full Shine
We support 30 days return service. We also try our best to solve customer's quality problems. But your description doesn't look like the order was placed on our website. Can you provide the order number?
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