Funding Options by Tide Reviews 

1,457
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for providing professional, attentive guidance, ensuring that every question is answered promptly while making the entire funding process remarkably smooth and straightforward. People frequently emphasize the exceptional customer service and rapid response times, explaining that support specialists are always available to help businesses secure loans easily. Some reviewers were not happy with communication issues, mentioning that staff stopped responding to emails and phone calls after initial contact. Consumers also noted that multiple attempts to reach out were completely ignored, resulting in a disappointing and unprofessional overall experience.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the funding process.... See more

Service

Reviewers mention positive feedback about service, expressing high levels of satisfaction with the helpful,... See more

Customer service

People report positive experiences with customer service, highlighting exemplary and helpful support from... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process from start to finish as... See more

Response time

Clients share positive opinions on response time, highlighting fast turnaround and attentive communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I asked 3 brokers to secure funding for our expansion plans. One was Portman finance. They were by far the worst. They got me approval from funding crowd & funding circle. I could have applied for tha... See more

Rated 5 out of 5 stars

I am hugely impressed with Petya Petrova, my Business Finance Specialist, one of the better choices I’ve made in a long time. She made the process of obtaining a loan, very fluid, very articulate... See more

Rated 5 out of 5 stars

Deep Siddhant was probably the only helpful person we've ever worked with when it comes to sourcing finance. All our questions were answered within minutes, if we made a mistake sending the wrong thin... See more

Rated 5 out of 5 stars

From very start of getting email that company may be subject for Funding to actually getting one was such an easy thing to do. Few phone calls with very helpfull and polite staff from Tide Funding and... See more


Company details

  1. #70 of 169 best companies in Non-bank financial service

Written by the company

Funding Options, now part of Tide, helping UK firms access business finance, working directly with businesses and their trusted advisors. Funding Options by Tide is a leading online marketplace for business finance. We help businesses in the UK find the right funding for their situation – whether they need new machinery, want to boost their cash flow, or buy more stock. We exist because each year, millions of firms don’t fit traditional bank lending. Using online comparison technology, Funding Options makes it fast, easy and transparent for businesses to access the right alternative finance.

We're a business finance marketplace

Written by the company

Simple and straightforward
We know you're busy, so we take the hassle out of finding finance by talking to lenders and doing the right thing for your business.
Technology with personality
With the right combination of our tech and our people, we never take the easy route when it comes to customer service!

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,457)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent! Phil walked me through every step and was great at overcoming any hurdles we faced. The funds were in my account within 7 hours of approval. Superb customer service. Thank you.

24 August 2026
Rated 1 out of 5 stars

They don’t ring you back or respond to…

They don’t ring you back or respond to your emails. I’ve been ringing their phone line for a week now and no one picks up the phone. I’ve left numerous voicemails and emails for the finance manager and tide in general. No one gets back to you. Waste of time.

6 August 2026
Unprompted review
Funding Options by Tide logo

Reply from Funding Options by Tide

Hi Aman, we're sorry to learn your experience with Funding Options has been less than satisfactory.

We have looked into your case and this has been raised internally. As we value transparency and connection with our customers, we aim to update as soon as we hear anything from our lenders or get a request from them for any further information or documents.

Rated 5 out of 5 stars

Having lost a business in 2023 my…

Having lost a business in 2023 my personal credit file was in freefall. As you can imagine applying for funding in 2026 was going to be very difficult at best.
Richard Dobbins asked me all the right questions and after a few days found me a lender who offered me £29,000.
Which was amazing for me at this moment in time.
Honest and trustworthy - Thank you for all of your help

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend these! Especially Saanika Gorgia

I honestly couldn't recommend this broker highly enough.

From the very first conversation, Saanika Gogia has been absolutely incredible. She took the time to understand exactly what I needed, never rushed me into making a decision, and was unbelievably patient while I spent around 10 days comparing different vans and finance options across the market.

I must have asked for countless different finance examples, deposits, monthly payments and terms, and every single time she came back quickly with exactly what I'd asked for. Nothing ever felt like too much trouble.

As a relatively new business that's only been trading for 16 months, I wasn't the easiest case, but Saanika managed to secure me an excellent finance deal that I'm genuinely grateful for. Her knowledge, communication and willingness to help made what could have been a stressful process feel straightforward from start to finish.

It's rare to come across customer service like this these days. She genuinely cared about getting me the right deal rather than just getting any deal over the line.

I honestly can't thank Saanika enough for everything she's done. She's been an absolute credit to the company, and I wouldn't hesitate to recommend her to anyone looking for vehicle finance.

Thank you again, Saanika – I really appreciate all your hard work.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Best advice from Kaman

Kaman was amazing at advising the best options for us as a business. She took us thorugh the whole process with ease and we will be using her services again

14 July 2026
Unprompted review
Rated 1 out of 5 stars

An absolute horrible company to deal…


An absolute horrible company to deal with Avoid if you can dreadful customer service they don’t care one jot

Even after my last review they actually proved once again how bad they are then totally ignore you, shameful should not be allowed to do this

7 July 2026
Unprompted review
Funding Options by Tide logo

Reply from Funding Options by Tide

Hi William, we're sorry to learn your experience with Funding Options has been less than satisfactory.

Can you please confirm your details, so I can take a look at your application and see what happened exactly, plus assist you afterwards? We at Funding Options by Tide aim to find the best possible outcomes for our clients and although sometimes we cannot fulfil all requirements we strive to provide you with the best possible service.

Rated 5 out of 5 stars

Jay Lucas - Funding Options

I have been in contact with Jay for a while now and he has always been super attentive and quick to respond to any emails or questions. What Jay does really well is follow up, drop the catch up email and keeps the relationship going even when his services aren’t needed at that moment and then this time he reached out to see how things are going and it couldn’t of come at a better time, when I didn’t think there would be a product for me, Jay found one. listening and taking into account all the situations at hand, he found a tailor solution which was perfect! Updates on the application the whole way through and a turn around in a couple of working days!

Fantastic service ⭐️
Simple application process ⭐️
Absolutely would recommend ⭐️

17 July 2026

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