Funeral Guide Reviews 

587
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 585 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of use and navigation, enabling them to effortlessly leave messages, light virtual candles, and make donations. Many found the service a thoughtful and comforting way to express condolences and support families. The staff are frequently described as amazing, kind, and respectful, providing exceptional care during difficult times. However, some found the website tricky or cumbersome for certain tasks, with occasional reports of messages deleting, donation names displaying publicly, or issues with video quality or non-functional links.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience, often describing it as easy to use... See more

Service

Customers consistently report positive experiences with the service, highlighting its helpfulness during... See more

Website

Clients share positive opinions on the website, often praising its ease of use and intuitive interface for... See more

Staff

Reviewers mention positive feedback about staff, highlighting their care, compassion, and professionalism... See more

Product

Users describe positive interactions with the product, finding it brilliant and exceptional for its coverage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more

Rated 5 out of 5 stars

Everyone we had involved in the funeral service yesterday was absolutely amazing. We felt calm & relaxed from the start of our Uncles last journey. A big thanku to George who was amazing with my d... See more


Company details

  1. Funeral Director
  2. Funeral home
  3. Review site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

587 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(587)

584 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a nice touch for the family

What a nice touch for the family. This made donating to my Bro's nominated charity so easy! It was nice to leave a message for the family but also to be able to read others memories and kind words. To be able to light a virtual candle as well was nice.
I was a bit sceptical, not sure why, but so happy that we agreed to have this for him and the family.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent idea

I wasn't aware that this service existed.The site is a good idea as it allows friends,relatives and neighbours to leave messages that others can access and read.Easy to use,also liked the light a candle section.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. The funeral directors were kind and so respectful.
The burial ground was beautiful, quiet and we weren’t hurried up to finish.
It was so lovely and also sad, but we did leave with a good memory of the day.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely idea

What a lovely idea this is. It will be of great comfort to the bereaved in the months following the passing if their loved one.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolute stars here

Moxons Funeral directors in Scarborough
Absolute stars here, Helen and Kevin took care of everything even with all the complications that arose throughout and made the day so much easier and can't rate them highly enough ❤️

8 June 2026
Unprompted review
Rated 5 out of 5 stars

The funeral company are amazing make…

The funeral company are amazing make you feel welcome very understand and always give the very best they can there services are fantastic I've had a funeral done with this company and wat a fantastic service it was would always recommend to anybody that needs to use them at sad times

16 June 2026
Unprompted review
Rated 5 out of 5 stars

A valuable and practical resource

As a Funeral Arranger, I regularly support families through one of the most difficult periods of their lives, and I have found Funeral Guide to be an invaluable resource.

I particularly value the way Funeral Guide combines practical advice with genuine support. Features such as online obituaries, messages of remembrance, and bereavement resources provide families with meaningful ways to honour and remember their loved ones.

In my experience, Funeral Guide is a trusted, compassionate, and easy-to-use platform that helps both funeral professionals and the families we serve. I would have no hesitation in recommending it to anyone seeking guidance, support, and reliable information following a bereavement.

16 June 2026
Unprompted review

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