FurniComp Reviews 

208
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the furniture solid, exceptionally well-made, and surprisingly easy to assemble, while frequently appreciating the prompt delivery process and careful packaging. Many people mention that the purchased items closely match online descriptions, offering fantastic overall value for money and looking wonderful in their living spaces. Some reviewers were not happy with extended delivery delays and missing components frequently discovered upon opening the packages at home. Furthermore, a few customers experienced frustrating difficulties and poor communication with unhelpful customer service teams when attempting to resolve product damages, obtain replacements, and request refunds.

What people talk about most

Product

Clients share ambiguous opinions on product quality and design, highlighting a stark division in their... See more

Delivery service

Customers had ambiguous experiences with delivery_service, as opinions and timelines varied significantly.... See more

Quality

Reviewers share mixed feedback about quality, reflecting a high level of disagreement among consumers. Many... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Customer service

Users describe negative interactions with customer_service, consistently reporting poor communication and a... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice furniture for the price, although delivery took 3 months for 2 cabinets. Order them on September 15th didn’t receive all of the 2 cabinets until December 8th . Got 1 in October then got the other... See more

Rated 4 out of 5 stars

MILANO OAK EFFECT SHOE STORAGE Looks very good and fits perfect in my hallway. Easy to put together. The only drawback is if you have shoes with a heel or trainer boots you will have to take a shel... See more

Rated 4 out of 5 stars

Good delivery time, just what I wanted, plenty of adjustable shelving. Sturdy build apart from the usual cardboard back that all modern units seem to have. Took my reluctant husband about 2 hrs to bui... See more

Company replied

Rated 5 out of 5 stars

Easy to order online, and short delivery date. Kept well informed of delivery date and time. and item was as described. I was pleased with the shoe cupboard but found the instruction difficult to fo... See more


Company details

  1. #379 of 396 best companies in Home Furniture Shop

Written by the company

First established in 2005, FurniComp started off as a small retail shop in the heart of Leicester. Being a family run business with over 12 years of experience in the industry we have managed to grow year on year as an independent furniture retailer by offering a personal touch throughout your online furniture purchase. We provide an unparalleled selection of the very best quality products, an easy and comfortable shopping experience, expedited shipping offers, and exceptional customer service. Our Website enlists furniture sourced from Europe’s most highly reputable suppliers. Along with our exceptional customer service, we strive to offer you the highest quality products at reasonable prices. Our website showcases a comprehensive selection of home furniture to cater for your requirements. You will find an extensive range of furniture categories such as high quality beds, wardrobes for bedrooms, dining tables and chair sets, sideboards and cabinets, wall display cabinets, bookshelves and bookcases, contemporary coffee tables, TV Entertainment Units, and home computer desks. At FurniComp we don’t believe in hidden costs so the price shown online, is the price you pay. We offer free delivery on almost all orders and have no hidden surcharges at the checkout. All prices include VAT too.


Contact info

3.4

Average

TrustScore 3.5 out of 5

208 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.4

All reviews

(208)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with my product

Happy with my product. Delivered on time and the item was full white gloss all around whereas other sellers don’t offer full gloss items

14 August 2023
Unprompted review
Rated 1 out of 5 stars

I was a returning customer to Furnicomp…

I was a returning customer to Furnicomp as I’d had a positive experience with them, not so second time around, I ordered a sideboard which arrived without the 3 doors, I contacted the company who then eventually sent the doors out , but one was badly damaged, I emailed photos of damaged door and they told me they would send a replacement, few weeks passed , heard nothing so I ended up emailing them twice, only to get no response , l left it a few more weeks emailed again , they emailed back with a curt response saying they’d send a door when they could locate one , that was 6weeks ago and I’ve heard nothing more ! Shocking customer service , no communication from them , this is a company I’ll not be returning to and I advise others to be very cautious of them !

Footnote : I eventually received my missing door, albeit months later with no communication from them , has put me off ordering from them again

20 June 2023
Unprompted review
Rated 1 out of 5 stars

Delivery drivers refused to take my…

Delivery drivers refused to take my wardrobe upstairs. My husband has arthritis in both his hips & ankles. So it’s gonna be a mission for us to do it ourselves. 2 young men & they were to lazy to do it. Will never order again. My son & daughter were both going to buy from furnicomp I’ve advised them not to bother.

21 July 2023
Unprompted review
Rated 1 out of 5 stars

This company is disgraceful

This company is disgraceful. They answer straight away to make a sale but totally ignore you when there's a problem. I've had to perform a chargeback. I do carpentry work and have worked on site for 23 years. This furniture is literally the cheapest quality you can get at an extortionate price. It looks good in the photos but it's awful. It's all scratched, chipped and the wood is very poor quality.

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Half the price of wayfair!

I ordered the Marble effect tall sideboard. Half the price of Wayfair! For the price I expected it to be flimsy. It isn't. Made in Italy its really good quality. The assembly instructions were pictures only as the writing was in Italian but it was pretty self explanatory. The delivery was as stated and they called me to arrange a time. Really impressed with this company and I'd definitely buy from them again.

12 April 2023
Unprompted review
Rated 2 out of 5 stars

Bad Quality Oslo Wardrobe

We bought Oslo 3 Door White & Oak Effect Wardrobe With 2 Drawers and it took us quite efforts to assemble it as the parts/panels are not labled. Then we found the quality of the panels are not very solid :
1. The drawer frames are so flimsy that part 72033 keeps falling off the drawer and the bottom board (part 90696) is so slim that it is not even able to sustain half load of underwears and easily bent
2. The finishing of the front panels (part 631404) are not smooth and bumpy and the painting is quite thin. The left front panel (part 631404) does not fit very well at the bottom and I need to squeeze it in order to close.
Without assembling it, we wouldn’t be able to find the drawer issues. A bit disappointed by the quality for the price we paid. The wardrobe looks now a bit bad with the drawer’s front board off…

Emailed them and also tried to call them a few times but no one answered the phone at all...

2 January 2023
Unprompted review
Rated 1 out of 5 stars

I bought and paid for a wardrobe on…

* Updated 16.01.23 re order no 11084.
I bought and paid for a wardrobe on 16/11/2022. I do understand that deliveries may take some time but it has been 7 weeks with no communication whatsoever. I have requested a ball-park delivery date by email, phone and Instagram message and been ignored on every platform. No customer service at all. Very very poor.
*I finally got through to customer services to be told that they don’t deliver to my area so my order was cancelled weeks ago. Very disappointing. At no time was I advised about this. I was never sent email cancellation advice or, more importantly, a refund. The advisor did refund me during my phone call however. Further more, the advisor went on to tell me that I wouldn’t get a wardrobe delivered to my area by anyone due to the size of the item (I’m near Plymouth, in a town not up a mud track. It’s hardly Everest). Funnily enough, I have ordered another wardrobe - same size - from one of their competitors. They will assemble it too. My advice is shop elsewhere and save yourself a big waste of time.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Will use again

I ordered a TV stand and a nest of tables from FurniComp. The TV stand was delivered very quickly. As soon as I saw how the item had been packaged, I knew that time had been spent to ensure it arrived without being damaged in transit. The nest of tables were also well packaged. Fast delivery, quality products and excellent service. I'd have no hesitation in ordering from them again.

2 December 2022
Unprompted review
Rated 1 out of 5 stars

Item arrived damaged with a split panel…

Item arrived damaged with split panels making it completely unusable. Tried to report the fault through online chat and telephone, neither worked. Have emailed to request replacement or return.

Update! Managed to contact company though Instagram. Returned item for a full refund.

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Great product and service- would recommend!

I had a great experience with FurniComp and would highly recommend them!

I ordered a sideboard and enquired about delivery times. I received a prompt and detailed response. Delivery was quick and smooth and the sideboard was of great quality as well as good value for money.

Thank you for a great product and fantastic customer service!

11 August 2021
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Amz,
Thanks for your really kind words and 5 star review. Glad you're pleased with the service and product

Best Wishes
Mohammed

Rated 3 out of 5 stars

Generally my opinion is quite good but…

Generally my opinion is quite good but why 3 ☆☆☆?
We have ordered shoe cabinet for our newly build porch. Product we got is really great quality. Definitely worth the money. Instructions are simple to read and as you assemble you can feel how well it is made
What let them down is delivery time. We have made the order on December hoping it will come for Christmas but sadly it arrived on late March. We have exchange few conversations on early time re delivery and initially it supposed to arrive i mid Feb. Last few weeks we have tried to contact them with no response till I made case with PayPal to get money back. We get call right after and had product delivered week later.
In overall its quality product but they need to work on delivery

23 April 2021
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Blazej
Thanks for your review, we're glad that you received your product and everything was resolved for you. If we can assist you any further at anytime please don't hesitate to contact us at anytime.

Best Wishes,
Mohammed

Rated 5 out of 5 stars

I ordered a sideboard

I ordered a sideboard, it had a March delivery date, was called the day before delivery by someone very polite and helpful to remind me of the delivery and then a call from the delivery driver when he was 20 mins away. The sideboard is beautiful and was easy to put together with clear instructions. All in all a good efficient company experience with excellent customer service, thank you.

8 March 2021
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Gecko,
Thank you so much for your kind words and 5 star review. We're really pleased your experience with us was perfect.

Kind regards,
Mohammed

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