Furniture247 Reviews 

Early in November 2015 I ordered a waterproof mattress for an elderly relative from Furniture 247, that was advertised as being in stock and delivered the next day. I received an email response the same day accepting the order, taking my money and then... nothing! I phoned them on several occasions to be told the mattress would be delivered in a 'couple of days'. As this mattress was an urgent need, I eventually rang to cancel the order and get my money back, so I could buy one from elsewhere. I was told someone would call me back but no one ever did. I repeated the same call several times to be told the same thing (or a variation of) and I also followed them up with several emails, none of which attracted a reply.

After over a month with no mattress or refund, I sought professional advice and initiated claim back from my bank and wrote to the company advising I was pursuing the matter with Trading Standards and the Claims Court. This provoked a brief email response from their 'Finance Department' advising my money had been refunded.

It should be noted that their website listed the mattress as being in stock throughout this debacle.

I cannot urge you strongly enough to avoid this disreputable business

I placed an order on the 3rd of October for 2 mattresses on their website. I was promised delivery within 3 days, but heard nothing from them till 10 days later saying that they had manufacturing problems and would be a delay. I had already cancelled the order due to their failure to deliver within their promised timescale, and left countless messages and emails with their receptionist. Everytime I phoned they said I couldn't speak to anyone in customer services and that someone would call me back, which of course they never did. After 30 days I started a charge back procedure with my bank and eventually got my money back. They are quick to take your order and payment but in my case did not deliver the goods and would not respond to any phone calls and emails to resolve the situation. I would warn anyone to avoid this company who take your money but don't deliver.

Ordered a waterproof mattress on 3rd October 2015. Although emailing company 3 times for when they will send item I still have not received a response.contacting trading standards as I will be looking for a refund.i use the Internet for most purchases but have never came up against a company with worse customer service.update 14th October mattress finally arrived at 1.10pm . Lucky for me I was in as no prior warning was given by text or phone.

ZERO STAR
Do not...on any account use this company,,,they promise 48hour delivery yet once they get your money they don't answer your calls or emails for weeks...just no response...no goods...they are theives..

I will be reporting them for credit card fraud,,,

I have asked for a refund so many times with no response.

My tenants are still without a mattress..

After cancelling my order because it didn't come on the agreed date, my correspondence was ignored for weeks and I had to wait over two months for a refund, and I only got this because I threatened court action. Customer service and communication was terrible. I will never purchase anything from this company again.

Please Please do not order from these people if you want next day delivery. I placed my order over three weeks ago, after sending e-mails(of which no one reply's) and phoning a number of times being told every time that the order was going to arrive. It never did. I resorted to calling Advertising Standards they were very interested in the fact that i told them about other people that had had the same problem and advised me to make a complaint and send the advert that shows next day delivery and some of the reviews. I finally received my order this afternoon but i think this is so wrong that this company gets away with this. So unless you are not in any hurry go ahead and order. I will never again order from these people. Like some one else wrote they deserve no stars.

Lovely sales team, as you would expect, helpful, friendly etc. Then once they had my business...rubbish! They lost me a days holiday as I had booked the day off for delivery. I rang in the afternoon to find out where my order was to which they replied "your order is not arriving today" - no warning, no phone call, no email...nothing. I rang them every day for four days straight requesting someone call me to discuss...nothing again. I spoke to a few different 'after sales' guys and they were all as bad as each other. One guy couldn't remember I had called him just an hour before. Then I find out (days after the original delivery date) the delivery was made and just left outside without me signing for it. I was hoping I'd found a decent company with a decent product so that I could order regularly from them. The product was fine but the company...what a joke! NEVER AGAIN. People...go elsewhere it's not worth the grief.

I ordered a dining set 17th March. No emails to say when arriving. The 6 chairs arrived separately. After numerous emails and phone calls the table was supposed to arrive April. Then I was informed it was damaged. No emails since and No table.
SHAMBLES!!!!!!!!!!

I have to say I ordered my wardrobe before reading the reviews which sent me into meltdown. I ordered it on Saturday evening from website, it did say it would be delivered on Tuesday which I doubted as it was bank holiday Monday. I was right, but it did come on the Wednesday all present and correct. It was a flat pack which as expected took an age to put together, but looks good, feels good, instructions easy to follow once started. All in all, very pleased with my wardrobe and service. Only 4* simply because delivery dates need sorting out on the website.

I placed an order for a table and chairs online (only after phoning to confirm my order would be delivered by the weekend and that the items were in stock), after speaking with (NAME), I was told yes my order would be delivered by the weekend and I would get a call the same day.........that was FIVE days ago, I have phoned everyday since and all I get is they will call you in a couple of hours! I have now written and emailed them asking for my £400.00 to be refunded and to cancel the order.........lets hope I get it back I will keep this site up to date with that. There is no customer service with this company and I only wish I had of read TP before I placed the order. I will up date TP shortly and let you know if I recieve my refund..............So after calling everyday, and getting promised an email confirming my cancellation and that I would get an email confirming my refund, today I was told that there would be a 29% charge for cancelling my order!! which was never dispatched as they did not have the goods in stock! UNBELIEVABLE! I Explained that I have an email from their aftersales team confirming that they did not have the goods I ordered and my order was never dispatched so why should I be charged??? They went awfully quite when I said I had evidence on this. Quite frankly I am rather fed up with chasing them so I will wait the mandatory 28 days to see if my full refund is made and if not I will go the legal route. I am somewhat fortunate as my sister is a solicitor so she can do the necessary forms etc. at cost for me, but I feel sorry for people that will need to payout for this service because they have been scammed!! Again I will update this site IF I get my refund. UPDATE.............I finally got my money refunded but I did issue proceedings against them, and the day after I notified them of this my refund email appeared. Save yourself the hassle and go elsewhere!

After being reassured my order would arrive the next day( payed £300 more than other store for this privelledge!) The furniture didn't arrive! Waited all day!
So I cancelled order!
The next day I was informed that the order was on its way!i rang the company and the man actually put the phone down!!!i wasn't abusive,just tried to explain!
With the exception of one polite lady the rest were useless!
I'll never use this company again just annoyed I didn't check out the other reviews first!
Lesson learned!!!

It should be no stars. Wrong goods, shortfall in the order, no tiebacks and the wrong colour, When you can get them on the phone, they answer with 'yeah'. Several emails later from me and initiating chargeback with my card provider and they have finally agreed to refund my money but not the postage. I will wait and see if they refund the money before I cancel the chargeback. As well as being the wrong order,,the goods were poor quality for the price and were sent by another company, Pavilion. I really should have read the reviews as they won't be in business long

Next day delivery promise was not honoured - poor show ! Wasted all week waiting in for a poxy mattress !!

Product appears to be of good quality so that's a consolation.

Must remember to use TP more often, had I of read the existing reviews I would of avoided. Cannot believe even the staff are blowing the whistle !

Thanks to the advice of the staff member I have also put a fraud watch on my Credit Card that was used to pay for the mattess.

I ordered 2 items of furniture before reading the reviews on here, after reading the review I was very concerned & phoned to ask when my goods would be delivered, I must say the phone conversations were frustrating as no one appeared to be able to help me! However, my wardrobe & chest of drawers arrived, we're delivered upstairs to my room of choice by the delivery men who wore plastic over shoes to protect my carpets & they unwrapped my furniture before leaving. The wardrobe & drawers were expensive compared to some other stores but they were just the design I wanted. I must say they look delightful & are good quality ready assembled furniture. All in all very satisfied with my purchase!

Ordered two book shelves from furniture247 in September 2014, rang them numerous times up to the 14th October 2014 to be told they will get back to us but never have. Finally lost it with the rude guy on the phone today and demanded a refund which they sent an e-mail to confirm the refund, waiting for money to come through or will be visiting Middlesex soon!! Furniture247 DO NOT USE!!!!

Ordered Bed and Mattress, paid my £650, no goods, just had my pants pulled down. Just took the money and ran. DO NOT USE THEM!!!

I placed an order for a Toscano double bed on Monday night, I received an email confirming my purchase.

The next morning I get an email informing me that the item I had ordered has now changed in appearance! There was an attachment with the email of a completely different looking bed frame. I said no, I don't want it, I want what I paid for, they told me it'll be in stock shortly. I emailed them on Thursday for an update on when the delivery will be made, my emails went ignored. I emailed again today, again, totally ignored.

So I rang them on numerous occasions but they never picked up. I rang the sales line and asked for a refund, the lady I spoke to wasn't helpful, of course, she didn't apologise, she said she'll issue me with a refund but now looking at these reviews; I wonder if I'll ever see my money again

But I'll be hounding them every chance I get

Bottom line - Read reviews on independent sites before placing an order.

PS - dear Furniture247, I am not making accusations because these are facts. I have each every email sent from myself to you as well as your emails to me and I can prove everything. Also, I still have proof of transaction, so, no, this isn't an accusation, it's simply the truth.

UPDATE - I got my money back, every single penny, I rang up my bank (Halifax) and asked to initiate a chargeback, a very simple process. I then also requested that they send me out a new card with a new 16 digit number.

I placed an order on March 2014 for product they said it's out of stock. I tried to get a refund back and they said it takes 28 days to process the refund back! It's the end of June and didn't get any money back from them.
When I phone "After Sales" Department they ask me to phone the "Sales" Department. When I phone the "Sales" Department they ask me to phone "After Sales" Department. Still no sight of my money back.
I wish I checked the online reviews before I placed the order. Now, I just found out: FURNITURE247 isn't their real name. I phoned the Company House and from the VAT number they told me the real name of the company is:
Multi Commerce International Ltd
2 Spring Villas Rd, Edgware, Middlesex, HA8 7EB
Tel: 020 8952 2202

Still no refund from them to date !

Ordered a mattress, told would be delivered next working day - you've guessed it. It wasn't. Called them up the following day at 9:15am.. Told by sales customer services don't even open until 9:45am, which is late in this day and age. Was then told the mattress will take a further week to arrive as "it's out of stock". Funny how no one told me that at time of purchase eh! At least I would have had option to order or not. No one even bothered to call/ email at least to even let me know. Why did they have to wait until I called? They are so dumb. Order from them at your own peril! I'M STILL WAITING FOR MY ORDER TO ARRIVE.. If it ever does :(

I needed a bed quickly for a new tenant. i ordered a simple pine bed and mattress, the price was good and it was delivered overnight. the tenant is happy with the items and that is all I need to hear! - i will be back to order a wardrobe and bedside soon.