FurnitureboxUK Reviews 

10,245
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service and the secure packaging, noting that orders arrive promptly and always in pristine condition. Consumers also love the overall furniture quality, mentioning that the pieces are wonderfully sturdy, stylishly designed, and remarkably straightforward to assemble at home. Some reviewers were not happy with occasional product defects, pointing out specific issues such as internal frame discomfort or minor surface faults on the items received. A few other people also felt that delivery timelines could be inconsistent, noting occasional carrier delays or minor transit damages that needed resolution.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent quality and stylish design of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting incredibly fast next-day... See more

Quality

Customers report a high level of satisfaction with product quality, frequently highlighting the solid... See more

Order

People report positive experiences with order, highlighting an informative website and an easy online... See more

Service

Reviewers highlight positive aspects of service, praising the fast delivery and helpful support teams.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 6 chairs and a dining room table. The chairs came separately wit no issues. The table came in three separate boxes. On inspection there was one part of the table damaged, called Furniturebox i... See more

Company replied

Rated 5 out of 5 stars

Lovely solid wood bedside cabinets. Feel really sturdy, look great and were packaged really well, ensuring no scrapes or damage in transit. Also, nice that they came fully assembled, made things very... See more

Company replied

Rated 5 out of 5 stars

Did my due diligence on reader reviews and decided to purchase our egg chair double rattan from Furniturebox. It arrived very quickly and was very well packaged. Easy to put together and now has p... See more

Company replied

Rated 5 out of 5 stars

The modular outdoor sofa Riviera is stylish, well designed and compact but can accommodate all 5 of us. It was delivered next day, was easy to assemble and is lightweight. We wanted max seating and m... See more

Company replied


Company details

  1. #17 of 396 best companies in Home Furniture Shop
  2. #10 of 228 best companies in Bedroom furniture shop
  3. #6 of 214 best companies in Decoration and Interior Design Store
  4. #3 of 56 best companies in Furniture Accessories
  5. #1 of 18 best companies in Furniture wholesaler
  6. #3 of 46 best companies in Kitchen Furniture Shop

About FurnitureboxUK

Written by the company

Welcome to Furniturebox – your destination for premium yet affordable furniture that blends value, quality, and style seamlessly. Our range has contemporary designs for living rooms, dining rooms, bedrooms, home offices, hallways, and gardens, all without breaking the bank. We're dedicated to making your dream home a reality without compromising on luxury looks. Experience top-tier products and service, as endorsed by our glowing reviews. Luxury living and budget-friendly prices – that's Furniturebox's commitment.

  • Fast and Free Next-Day Delivery: Enjoy swift delivery on business days, Monday to Friday, to UK mainland. Order by 8pm for next day delivery. Some custom orders (beds and sofas) excluded.
  • Flexible 30-Day Returns: Return unused items within 30 days of delivery, with most items eligible for free courier collection. Sofas, upholstered beds, and mattresses may incur a collection fee.
  • Exceptional Customer Service: Our Customer Experience team is here to address inquiries and resolve issues promptly.
  • 2-Year Guarantee: Experience peace of mind with our 2-year guarantee on most of our products. Guarantee ensuring lasting satisfaction.

Shop with confidence at Furniturebox!

Free Next Day Delivery!*

Fast and Free!

*Next-day delivery is available on UK mainland orders placed before 8PM, Monday to Friday. Larger items, such as beds and sofas, may have different delivery times

Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(10,245)

1,352 reviews in the last 12 months

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Rated 5 out of 5 stars

My table is beautiful chairs are as…

My table is beautiful chairs are as well. With a little help from my friends we got there. Everything was in perfect order and complemented my new kitchen. A very happy customer. Thank you.xxx

21 July 2026
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Reply from FurnitureboxUK

Hello Isobel,

Thank you for your order and your kind feedback.

We are pleased to hear that you are happy with your order, and that you were able to get it all put together with help from your friends. Also it is great to hear that it complements your new kitchen!

Thank you again for your order and we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Lovely furniture/Dining room table and…

Lovely furniture/Dining room table and chairs, simple to assemble, plus a YouTube video if you get stuck👍🤗, the delivery was great, brought into the house. Quality is stunning. Price was impressive. Will be visiting again. Thank you.

21 July 2026
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Reply from FurnitureboxUK

Hi Keith,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your new dining table and chairs, and it is great to hear that it was simple to assemble! Also, it is fantastic to hear about the seamless delivery experience.

Thank you again for your order, we look forward to welcoming you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Great quality and service!

We were really thrilled with the garden furniture received. Very good quality and several people have commented on the quality. There was a very minor fault with the arm of the sofa but we had a new one within 48hrs of contacting the team. We couldn’t fault the product or service received.

21 July 2026
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Reply from FurnitureboxUK

Hi there,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are thrilled with your new garden furniture. It is also great to hear that despite a minor fault we were able to resolve this for you quickly.

Thank you again for your order, we hope to welcome you back again soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Highly recommended

Website good and all easy to order. Communication good. Quick delivery and good delivery slots given.

Furniture is lovely. Highly recommended

21 July 2026
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Reply from FurnitureboxUK

Hi Julie,

Thank you for your order and for your kind feedback.

We are please to hear that you found it easy to order and had good communication throughout! It is also great to hear that delivery was quick and seamless.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Delivery very quick

Delivery very quick, beautifully made furniture. Although needed 2 people to put together as screws were quite hard to line up, said 30 mins to assemble but took us over an hour....

21 July 2026
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Reply from FurnitureboxUK

Hi Chris,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your quick delivery and beautifully made furniture. Regarding the assembly, so sorry that it took longer than expected, in the future if we can help at all with assembly then please feel free to drop us an email or give us a call.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

The order was handled very smoothly and…

The order was handled very smoothly and quickly by your company and product was very easy to put together. Overall we are very impressed with the quality of the furniture and the whole process from start to finish.

17 July 2026
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Reply from FurnitureboxUK

Hi Lorraine,

Thank you for your order and for your kind feedback.

We are pleased to hear that your order was handled smoothly and quickly, as well as the easy assembly. Also it is great to hear that you are happy with the quality of what was received!

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Rattan Garden Dining Set

Fast delivery, chairs and table very well packaged and table was easy to assemble. Comes complete with storage cover which we haven't needed yet as in use every day. Added cushions but chairs are comfortable without. Highly recommend.

16 July 2026
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Reply from FurnitureboxUK

Hi Ros,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your chairs and table, as well as the fast delivery that you received. Also it is great to hear that you are happy with how comfortable the set is, even without the cushions.

Thanks again for your order, we hope to welcome you back again in the future.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

I ordered my wicker chair and foot…

I ordered my wicker chair and foot stool in the evening and it got delivered the next morning so the service was excellent. It was easy to put together and it is so comfy and looks great in the conservatory

20 July 2026
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Reply from FurnitureboxUK

Hi Wendy,

Thank you for your order and kind feedback.

It is great to hear that your order arrived quickly after purchase, and also that it easy to put together when it did! It is brilliant that it works well in the conservatory.

Thanks again for your order, we hope to welcome you back again soon.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

extremely pleased

extremely pleased with my new sturdy table and beautiful colour and comfortable chairs
literally delivered early the next morning

20 July 2026
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Reply from FurnitureboxUK

Hi Heath,

Thank you for your order and your kind feedback.

We are pleased to hear that you are happy with your new table, and that you love the colour and comfortable chairs! Also it is great to hear about the speedy and seamless delivery.

Thanks again for your order, we hope to welcome you back soon.

Best wishes,

The Furniturebox Team

Rated 5 out of 5 stars

Nice and easy

Nice and easy, ordering and delivering
Very satisfied with my chairs

20 July 2026
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Reply from FurnitureboxUK

Hi Rose,

Thank you for your order and for your kind feedback.

We are pleased to hear that your order was nice and easy, along with the delivery when it arrived. Also it is great to hear that you are satisfied with the chairs!

Thank you again for your order, and we hope to welcome you back again soon.

Best Wishes
The Furniturebox Team

Rated 5 out of 5 stars

Super fast delivery and item is exactly…

Super fast delivery and item is exactly as pictured. Very happy with my purchase.

20 July 2026
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Reply from FurnitureboxUK

Hi there,

Thank you for your order and for your kind feedback.

We are pleased to hear that your order arrived super fast and that you are happy with how it looks compared to the pictures.

Thank you again for your order, we hope to welcome you back again soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Impressed

I ordered a set of 6 dining room chairs to replace the previous worn out ones. I was a bit nervous about ordering them without physically seeing them first but decided to give it a go. The chairs were exactly as described, good quality and good value for money. They arrived packaged well and very quickly so I’m really happy with my purchase and the service.

15 July 2026
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Reply from FurnitureboxUK

Hi Fiona,

Thank you for your order and for your kind feedback.

We are pleased to hear that your replacement set of dining chairs are good quality and value for money, especially after some nerves before being able to see the chairs! Also, it is great to hear that your delivery was quick and seamless.

Thank you again for your order, we hope to welcome you back again soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Fast delivery and a great item…

Fast delivery and a great item condition. Not too hard to assemble and a really comfortable desk chair. Would order again!

17 July 2026
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Reply from FurnitureboxUK

Hi Laura,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the fast delivery and the great condition of your order. Also it is great to heat about the easy assembly too!

Thank you again for your order, we hope to welcome you back again soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

The sales website ,is easy to use and…

The sales website ,is easy to use and find what you want ,are looking for on there ,no problems with ordering ,paying for item and getting it sent delivered to me ,plainsailing no problems ,no hassle ,firstclass service from furmiturebox.co.uk

17 July 2026
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Reply from FurnitureboxUK

Hi Paul,

Thank you for your order and for your kind feedback.

We are pleased to hear that you found the website easy to use, and that ordering was seamless and simple. We are also pleased that the delivery was hassle free and a first class service.

Thank you again for your order, we hope to welcome you back again soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Adrian,

Thank you for your order and kind feedback.

We are pleased to hear that you are happy with the quality of your order, and the quick delivery service that you experienced.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

A company you can trust to match expectations

The table was delivered promptly and the driver kindly carried it into our hall due to the weight. The contents came extremely well protected in their substantial double walled cartons. The polystyrene protection was therefore contained and importantly not broken. It was quickly put together as instructions were clear. We kept the table on its cardboard to avoid any possibility of damage on our tiled floor. We examined the top and noticed a very small scratch clearly done in manufacture. An emailed photo seeking how best to treat it resulted in the immediate offer of an either replacement or a discount. We emailed our appreciation to the company and they have responded by return. This contrasted markedly with previous companies who “ made us go through hoops” before getting a response. My wife and I are delighted with our purchase and will not hesitate to recommend Furniturebox. In my experience over many, many years (I’ll be an octogenarian at the end of the year ) the measure of a good company is how they choose to respond in these situations. I commend them whole heartedly.

17 July 2026
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Reply from FurnitureboxUK

Hello Judith,

Thank you for your order and for your very kind feedback.

We are pleased to hear that you are delighted with your purchase and your overall experience, even after receiving your order with a defect. We always do our best to ensure that issues and queries are addressed and resolved as quickly as possible, so it is great to see that we were able to do this for you.

Thank you again for your order, we look forward to welcoming you back again very soon.

Best wishes,
The Furniturebox Team

Rated 4 out of 5 stars

The table was hard to assemble as it…

The table was hard to assemble as it didn’t match up. We managed to in the end. Chairs were easy to assemble. It looks nice and really good for the price.

17 July 2026
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Reply from FurnitureboxUK

Hello Debra,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your order and how it looks. We are sorry that you had trouble with assembling this, but glad that you were able to put this together in the end. In the future if you have any issues then please feel free to get in touch and we can assist you.

Thank you again for your order, we hope to welcome you back again soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Excellent quality and fast delivery

Great range, easy ordering and so efficient on delivery. A sofa bed and chair ordered, both of which fab quality and even better than in the photo. Well done, I was a bit nervous as I hadn’t heard of furniture box but I will definitely return and highly recommend.

17 July 2026
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Reply from FurnitureboxUK

Hello Elaine,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are pleased with the easy ordering and efficient delivery service. Also, it is great to hear that you took a chance on shopping with us and are happy with the overall result.

Thank you again for your order, we hope to welcome you back again soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Excellent and great value

I couldn’t be happier with my new garden furniture set. It’s incredibly sturdy, very comfortable, and looks fantastic in the garden. The two built-in side tables are so useful, and having the additional table gives plenty of space for drinks and snacks when entertaining.

The furniture box was also excellent and provides loads of storage while keeping everything neat and tidy.

The whole experience was made even better by the company. They were brilliant to deal with from start to finish, and I was amazed to receive next-day delivery. Excellent customer service, high-quality furniture, and a hassle-free buying experience. I would definitely recommend them to anyone looking for stylish, well-made garden furniture.

16 July 2026
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Reply from FurnitureboxUK

Hello Bernadette,

Thank you for your order and for your kind feedback.

We are pleased to hear that you couldn't be happy with your new garden furniture, this is fantastic news, and it looks good in the garden too! Also it is great to hear feedback regarding us as a company, and your overall experience, this is most appreciated.

Thank you again for your order, we hope to welcome you back again soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Good value - highly recommended

Delivery was fast and reasonable. The beds far exceeded my expectations for the cost. In fact I was thrilled to see they were made from (it think) tulipwood rather than pine. All the bits for assembly were included and there was even a bag of extras - just in case. The instructions were clear and the assembly itself was easy with a few simple tools. I will shop here again.

16 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hello Paulo,

Thank you for your order and your kind feedback.

We are pleased to hear that you are happy with your fast delivery, and that you are thrilled with how they are made. Also it is great to hear that assembly was straightforward and simple.

Thank you again for your order, we look forward to welcoming you back again soon.

Best wishes,
The Furniturebox Team

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