Furniture Buyer Reviews 

Well, how easy was it to post a negative review on TrustPilot? Not easy let me tell you. They 'simply' ask for your Customer Order ID but it seems that's not enough and you have to jump through so many hoops just to make a post most people will simply give up. I had to forward a copy of my invoice just to get this up so whatever you're reading on here, believe me it must be the tip of the iceberg!!!! Call me a cynic, but to stop clients posting bad reviews seems to be a simple affair. Just change the order number syntax when you know you're having supply problems and no one can post a review. Simples!

Enough about TrustPilot however, let's talk about Furniture Buyer.

Having a dealt with other on-line furniture stores which were abhorrently slow I was careful to check Furniture Buyer out on a few review sites. All looked good. Plenty of positive feedback from most if not all of the most recent reviews.

I ordered with confidence! We had some friends coming to stay towards the end of Jan and I needed some new tables so I ordered these at the end of December with the web site stating a maximum 14 days delivery (4-14 days delivery I recall was their promise).

They lied!

Now I didn't expect them to have these in stock, most on-line stores order direct from the manufacturers and ship them direct (just like a shop would), but I do expect that when they state a maximum delivery time they keep to it. I didn't want my account debited immediately for the full amount and then have to wait 5 weeks for them to turn up. If I'd have wanted this I'd have gone to another web site that promised to give me the run-around and purchased from them!!!!

Frankly this sort of business isn't hard. It's selling by the numbers and a simple flow diagram with branching exceptions would allow any competent programmer to construct a simple CRM system that would handle it all. Clearly they don't have one!

My emails weren't answered correctly (when and if I actually got a reply) and their customer service telephone number goes through to either an engaged tone (after one ring) or to an off-shore call handling centre.

This isn't rocket science guys, yes I'm talking to you Furniture Buyer, if a shipment is delayed or you have a problem, CALL the client. As long as clients are kept well informed they are generally happy. Even if you send them an email that says ' Hi, just to let you know we haven't forgotten about you, although there's been a delay in shipping which we let you know about, we thought we'd just let you know that......'. It goes along way you know. Being treated like a mushroom and kept in the dark, well that's when you get negative reviews and that's how I was treated.

Clearly they have the basis for a good business but right now they aren't delivering on their promises.

My tables turned up and they are fine, but then again they should be. They only sold them, they didn't make them so I can't actually give any plus points just because something turned up undamaged, that should be a given.

If I was to sum everything up I would say, yes, their prices seem good, delivery when it happens is on the (eventually) promised day and time slot but if you're looking for something to a specific time-scale tread VERY carefully. If you're NOT in a hurry and DON'T MIND waiting beyond the promised date at time of sale AND don't mind being kept in the dark - Furniture Buyer are the guys to go to.

BEWARE! Some months ago I purchased a bed from this company. After a few months of use the sprung edge on one side collapsed, and I contacted them expecting a repair or replacement under the terms of the one year warranty.
The first response from Furniture Buyer was that the warranty period was over. I was able to produce written evidence that this was not true, and after further correspondence was informed, "there has been no manufacturing defect with respect to the bed and the damage is due to usage." Their argument seems to be that I have damaged the bed by sleeping on it!
My conclusion is that you buy from Furniture Buyer at your own risk - the one year replacement or repair warranty will not be honoured and is completely worthless.

Unacceptable!!!!!! Ordered 3 No items on 29/01/12 on a 6 week lead time, received 2 items at 8 weeks. I have phoned and e-mailed countless times to get a date for the delivery of my remaining item and still have not had an answer. It is now the 31/05/12 and I have totally lost my temper.

Terrible customer service and I shall be putting a boot in if I do not here back today!!

Pathetic!!!!!!!

I had to chase-up my furniture order over a number of weeks and was given false information on several occasions - i would not buy from this company again.

I cannot rate this company highly enough for there promise and delivery of there products.they were extremely professional in all that they did.A highly recommended company.

I ordered the Akita range from FB and they delivered very quickly and at a great price I have always thought that the companies that are very keen on price always provide a bad service but not FB the service was spot on and I would recommend to anyone.

Searched the net for a two seater dining table and chairs. Found one on several sites but there was always a catch, even when the price was right. Got in touch with Furniture Buyer, the price was matched to the lowest price we found, the delivery time was better and pick up from warehouse in Birmingham was arranged. But here is the kicker, when we were phoned - as arranged and on time - the manager/owner said he would arrange for us to pick it up from his home which is considerably closer to us than the warehouse, saving us time, petrol and money. Can't rate this service highly enough. Larger items may not always get that 'special service' but if he can help he sure will.
Got the table home, assembled it in 15 minutes, chairs took a little longer, stood back to admire. Quality fantastic, not reselling!!!!!

I ordered a dining table set from this company. It was delivered quicker than the indicated time period on the website and the price is the lowest i can find on the website. Would definitely recommend to others.

I have had a good experience dealing with Furniturebuyer.co.uk they delivered my goods on time and at a great price, the delivery was booked in 4 days prior to the delivery and a 2 hour window given.

Very good customer service Five stars from Me.

I ordered the Bentley Designs Toledo range. The company did exactly as they promised. They delivered the products quicker than their website even indicated which was excellent. I would recommend this company to everyone. Very simple online shopping experience - the way it should be.

I purchased a Sterling park bedstead the item was delivered on time and was the best price on the Internet.

The customer service team kept me updated regulary and when the delivery arrived the delivery team were very good.

Overall 5 star service *****

My experience of this company was very good, the headboard was a really good price saving over £70. on the same item on sale at Dreams and BHS.

Waited just 2 weeks which is acceptable as Dreams and BHS had a six week wait.

I would recommend this company although I am worried about the negative reviews I have seen on the question of refunds.

I hope they are reviewing their standards over this matter.

Liz Wilcox

The website was easy to use and I rang the store to check details and the member of staff was extremely helpful. He returned my call with the additional information I requested within 30 minutes. I have saved the websitr in my Favourite File

Jon

Delivery took over two months which is ok but I had to chase it up myself so not a good start. However, their responses were personal, not automated, which was good. When I got the product (New Orleans Cheval Mirror) the instructions were so good, with all fixtures and fittings labelled, I put it together by myself - and I'm a girl! Now it's up, it looks fabulous and so much more expensive than the price paid. It was definitely worth the wait and I would do business with these guys again.