FurnitureCamden Reviews 

I made my purchase in May last year and expected delivery that never came. After an exchange of some emails was told the goods were out stock. Months passed no delivery was made. I cancelled the order and asked for refund, no refund was given. More emails were exchanged with an excuse after another to a point that they've stopped responding to my emails! All I wanted was my refund which more than a year on, I haven't recieved it yet and I don't want to believe that they scammed me! I'm very much disappointed that I've been treated this way! I'm still fighting to get my refund.

Update: 02/09/12
Just to update you. I am still my waiting for my refund. The last email I got from them is that my matter is with accounts department and they will contacting me. They have not and I've been emailing them with no one responding. I really wonder what kind of sorting a refund for 17 months is that? Who ever is in accounts department should sort my refund it's long overdue! I am disappointed and this kind of service is unacceptable. To whoever plans to oder from this company should really think twice! I'll keep updating till I get my refund.

UPDATE: 30/11/12
I'M STILL WAITING FOR MY REFUND. THIS COMPANY SHOULD HAVE THE DECENCY AT LEAST TO RESPOND TO MY EMAILS. FOR GOD'S SAKE WHAT SORT OF REFUND THAT TAKES 19 MONTHS TO HAPPEN? THIS COMPANY HAS PROVED TO BE SCAMMERS AND ALL THOSE THINKING TO ORDER FROM THEM, DON'T DO IT! AS FOR ME I WILL KEEP UPDATING YOU OF MY REFUND TILL I GET IT. REALLY UNACCEPTABLE CUSTOMER SERVICE!!!!!!!!!!

I ordered a bed for my daughter and the money got taken from my account not to be told the bed is going to take over 6-8 weeks even though when i ordered it they told me 3-5 days.i asked for a refund but 3 weeks later and 5 emails ive stil not recieved my refund.

Nice product, matches well with bed previously purchased

I have been waiting over five months for my order to be in stock. Finally delivery day arrived only for no-one to show up. Emailed customer services and was told that couriers would be chased up and a new delivery date arranged. Since then I have emailed the company three times but they do not reply. There is no contact number so you can't ring them. What a load of cowboys. Am now looking into taking legal action if no response by end of week.

UPDATE
Well they did get back to me eventually saying that delivery would be by friday and that the couriers would contact me today (Wednesday). Emailed the company at 3pm as I hadn't heard anything. They emailed back saying the couriers had collected two out of the three items and that they would chase it up. Emailed again an hour later as still heard nothing but no reply. Am I surprised ? No. Will I be taking legal action? Yes.

I needed a delayed delivery so I e-mailed and got an immediate reply. Very helpful positive reply. Very friendly.

Ordered the furniture...to non of which was actually in stock!

They should have this advertised on the website, so people can plan out their orders.

Assured via email to expect a call from the courier this week, ahead of delivery of goods by 13th July...

If it happens on the 13th then it will be 32 days since the goods were ordered and paid for. Very poor management of expectations given that I checked that the goods were in stock prior to placing the order and should have been delivered within 5-15 (working) days

The explanation "There have been a misunderstanding between our couriers and suppliers and collection from our suppliers has been delayed, Please allow a few more days."

More proactive service management by the company to manage expectations about delays - would have been nice; rather than relying on customers to chase for progress by email as (no phone number available) . The email update on the order tracker says nothing but 'processing' since the order was placed - which is just as unhelpful.

I ordered several items of furniture from Camden on March 7th. So far they have had 'container delays' they have had stock that is 'damaged' and 'misunderstandings between their couriers and suppliers'. I was offered a split delivery which never happened and the furniture that I was informed was 'all in stock' on 21st May now has more problems. I still can't get the furniture that I paid for and was supposedly ready over five weeks ago. Don't shop with these people - the items I ordered at Oakfurniture solutions has been with me for weeks!!!! I have been waiting for Camden for 16 weeks and have yet to get any furniture or even a delivery date!

Not the company's fault, but i had to wait for a month or two to get the item i had ordered as it was out of stock initially. When it finally arrived in stock, Furniture Camden made a special effort to make delivery before i was to make an onward trip with the item to France.
The item arrived with a few days to spare, whereas if the company hadn't gone the extra mile, it would have arrived too late to make the connection.
well done.

Items ordered were flagged as in stock, almost 2 months later and nothing has arrived. I finally cancelled the order and sourced the items elsewhere

I can't understand why it should take 16 days to recieve an item that I was told was in stock!! I would have had to question that sort of time frame for a special order item, not a stock item. The couriers were not particularly helpful on both occasions I contacted them for a delivery date/time. When it did finally arrive it was nearly an hour outside my "guaranteed 3 hour time slot"!
Overall not a particularly pleasant experience and I would definitely NOT purchase anything from this company again.

Very pleased with my Mottisfont bookshelf. Looks as expected. Company helpful in keeping me up to date about the progress of my order.

Sturdy and stylish, the furniture has given us a whole new look for our bedroom. Excellent quality and customer service.

Furniture was ordered and processed--but the cowboy firm of Highgrove furniture should be dumped by you. This is the second day I have wasted waiting for the delivery--they say they offer a 3 hour timeslot--well I have waited for 9 hours and it still hasn't arrived yet. The delivery driver was barely coherent and lied about his whereabouts--I am a very dissatisfied customer and would never recommend either you or Highgrove furnishings.

The Dressing Table and Stool are really lovely and a very good price,and I was kept well informed on delivery info.-I found the company very good to shop with

Ordering process was very straightforward, with excellent follow-up by email with regard to despatch and expected delivery. The product was delivered within the stated timescale following telephoned notification from the carrier regarding delivery date and time.
Whilst the table represented reasonable value, there was a quality issue regarding the lower shelf which appeared not to have been finished to the same standard as the rest of the table in that it lacked the sheen present on the table top and legs. As I had disposed of the packing I decided to carry out post-delivery remedial work and am now happy with the result.

The aftersales service was perfect when I had a problem after my daughter spilt nail varnish remover on the new dressing table, and they have ordered some paint for me through the suppliers (At a charge of course.).

Very easy to order online and post order information via email was clear and efficient. Delivery made at 6.45am, following a call from Courier the day before - excellent service!

Goods were as described and I am very happy with the quality for the price....you would definitely pay double for similar quality from M&S, BHS, NExt etc.

Would definitely order again.

I had to unfortunately had to cancel one of my drawers the day after I ordered it, this was no problem at all. Immediate response. Because of this I will not hesitate in future to order from them.

I ordered 2 bedside cabinets, email said they were in stock, payment taken from my account same day as order placed, next day email to say items were not in stock and wouldn't be in again until May, I asked for a refund....which took a WEEK to reach my account...if they can take payment the same day why can't they refund the same day?
Would not use again.