Furniture And Choice Reviews 

30,398
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,215 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that placing orders online is simple and straightforward, while delivery services are consistently prompt, professional, and allow picking convenient delivery dates. People also love the overall furniture quality, noting that the items are very comfortable, solidly constructed, and look fantastic in their homes. Some reviewers were not happy with product defects, specifically mentioning uneven chair legs, poorly fitting components, or split seams on sofas. Consumers additionally noted occasional delivery delays, shipments split across multiple separate days, or missing small assembly hardware such as screws upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are well-made and look fantastic.... See more

Delivery service

Customers had positive experiences with the delivery service, often highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with their furniture... See more

Order

People report positive experiences with order processes, highlighting how easy it is to shop online.... See more

Service

Consumers find service to be positive, highlighting a great experience from start to finish with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We spotted what we were looking for toreplace four tired dining chairs on the website and at a great price so ordered them there and then. They were delivered next day which was brilliant and meant we... See more

Rated 5 out of 5 stars

Great choice. Luxurious feel & look to my bar stools, the green goes so well with the oak island. Pity they don’t swivel. Needs two people to put together. Very happy with ordering, delivery & qu... See more

Rated 5 out of 5 stars

Excellent experience from ordering to delivery. Received up to date delivery tracking and arrived on the correct date and time. Furniture seems good so far, only had the settee set up for one day but... See more

Rated 5 out of 5 stars

We had an excellent experience with Furniture & Choice. We were really pleased with the furniture. The delivery happened on time, The driver & mate were friendly & professional. Apologies for only s... See more


Company details

  1. #156 of 396 best companies in Home Furniture Shop
  2. #48 of 114 best companies in Living room shop
  3. #43 of 92 best companies in Sofa store

About Furniture And Choice

Written by the company

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Written by the company

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(30,398)

1,137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience in using your company was…

My experience in using your company was wonderful. I ordered 3 pm and it was delivered 12 am next day. Everything was packed very safely and securely
The chairs I bought were to replace some I bought over 10 years ago I had planned on having them recovered the cost of nearly £250 each. It was a no option choice to buy the chairs from housing units at £69.99.

2 July 2026
Rated 5 out of 5 stars

Satisfied customer

Very good service from start to finish product very good quality and well worth the price you pay i would recomend them and will buy from them again

24 June 2026
Rated 5 out of 5 stars

Fantastic service

Sofa and dining sets are great. Easy to assemble. Delivery was fast and all items well packaged
Customer service fantastic with good follow up ensuring missing accessories are delivered swiftly. Thank you 🙏.

29 June 2026
Rated 5 out of 5 stars

Excellent customer service from placing…

Excellent customer service from placing order to delivery. Kept informed of delivery time.
Kenton 2 & 3 seater sofas are excellent.
I am very pleased with them. I have now had 3 suites from you and would fully recommend to potential customers.

26 June 2026
Rated 3 out of 5 stars

The sofa looks lovely but very uncomfortable

The sofa looks lovely. Just wished I could have seen/tried it before we bought it as unfortunately it’s very uncomfortable.

26 June 2026
Furniture And Choice logo

Reply from Furniture And Choice

Dear Michael

Many thanks for leaving us a Trustpilot review.

I am very sorry indeed that the sofas you purchased was not comfortable, this is disappointing to hear.

Since you left the review, we have now contacted you to advise you that you are still within the 14 days returns period and have arranged to collect the sofas on the 1st July, for a full refund.

Once again, I apologise that the sofas were not as comfortable as expected. Do let me know if we can assist further.

Kind regards
Gill Phillips
Customer Service Manager

Rated 4 out of 5 stars

The furniture arrived at the time given…

The furniture arrived at the time given and was well packaged. The instructions to put the furniture together was very easy to follow, a little tricky at times. There was one small screw that fell out on the pull out part of the table, but putting in a longer screw did the trick.

25 June 2026
Rated 5 out of 5 stars

Great experience

Table and chairs are as described. Delivery was prompt. You communicated what was happening throughout the delivery process. Product is good value for money and fits our space well!

25 June 2026

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