Furniture Village - Aintree Reviews 1,666

Having paid in full at the time I placed the order, I was informed I could receive my item within five days if I paid an extra forty pounds to have it delivered. I said I would collect the items from store as they would fit in my car. I was informed the store would contact me to inform me when I could collect the said items. It has now been approximately two months and I am still waiting for notification. I feel I am being punished because I would not pay an extra £40 for home delivery.

Customer service experience was perfect

The staff acknowledged, but allowed us to browse so didn't feel pushed. Mat served us great guy.

Polite conversation at all times.

Sales person Steve, totally amazing start to finish on the purchase of new dining room table set and sideboard.An asset to your company.

Pleasant knowledgeable salesperson

Very polite and helpful

Doug was knowledgeable about what was available to view, pointed out sofas that matched what we had in mind, with several options. No pressure from him and once decided he was efficient in placing our order explaining about delivery etc.

Really professional set our couch up and ready to use.
They took all the wrapping off and took it away.

Wardrobe I ordered was delivered with wrong size internal drawer and divider and a scratch on one of the wooden panels

Doug assisted us in the Aintree store and was absolutely brilliant. Gave superb advice in different types of sofas, arrangements, fabrics and colours. Actually went in for a dining table and chairs which we had seen online but after visiting the shop, and being advised by Doug, we found one that was ideal. The store manager was also able to help with processing my deposit and seemed very approachable. All in all a good experience and was able to make a purchase.

Enquiry today was dealt with by Ankush who was most helpful in arranging to get our issue resolved.

Friendly, helpful staff. Went through options of buying additional items, no hard sell tactics. Very happy with overall experience

On time, polite, clean no issues

Aintree store, were very good, not to pushy, which I prefer. However still available when I wanted to ask questions. Excellent customer service. Second time we've bought in the store and will go back and recommend

Well laid out showroom, with no pushy sales person.
Saw what we wanted, called a salesman over and the deal took 15 minutes.

Lovely Staff, felt free to look around and take our time.

Ease of moving around the store no pushy sales people all questions answered always someone around if needed

Upto now great service at aintree furniture village, exceptional service from Doug, extremely knowledgeable,