Just had our furniture delivered by Anton & Matt from Bristol. Can only say it was a totally refreshing change to get such good old fashioned customer service ! They arrived on time, were polite an... See more
Location
Switch locationLysander Road, Cribbs Causeway, BS10 7TX Bristol, GB
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See what reviewers are saying
The staff in store were friendly helpful and knowledgeable about the products we ordered. The office staff were obliging and helpful and the delivery men fitted it all together carefully and quickly... See more
First visit to view lounge furniture & dining room. After looking at loads of different dining tables & chairs we decided on one, took a while as there’s plenty of choices. Went downstairs to check ou... See more
Charlie at the Cribbs causeway store was incredible. She is highly knowledgeable, friendly, and always going the extra mile for the customer. Nothing is too much trouble for her. This truly shaped... See more
Company details
- #73 of 395 best companies in Home Furniture Shop
Contact info
Lysander Road, Cribbs Causeway, BS10 7TX, Bristol, United Kingdom
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Wide selection and no pressure salesperson
Wide selection of dining chairs to try; no pressure salesperson
The person who came to assemble/deliver…
The person who came to assemble/deliver the furniture was rude to me. He told me he has alot of work for the day, he has no time to come and mess around in my house. Simply because I asked him to reposition the sofa so that it can stop blocking the exit door.
He referred me as 'Love' I felt offended as im not his love.
He has no respect and lack communication skills to customers. I spent alot money in the store but the end service was very poor.
I won't want him near or around my house in future.
Excellent experience, love this shop
They are all very lovely people that they have for their sales team. Whoever is doing the hiring knows what to look for. Each staff member was friendly but not too pushy.
They also welcome dogs which is a help when you are needing to get something for your home.
May use AI-assist with repliesRead more
my issue with furniture village is…
my issue with furniture village is delivery times. THey are taking far too long. I was given one delivery date 9th Sept which unfortunately was not possible. the next date was 10days later which is also inconvenient. When I asked why I was just told oh that's when we are next in your area. This is not acceptable for an article that is not cheap I would expect a better response

Reply from Furniture Village - Bristol
Abu dealt with my issue very quickly…
Abu dealt with my issue very quickly and professionally.
Just perfect…..
Just had our furniture delivered by Anton & Matt from Bristol.
Can only say it was a totally refreshing change to get such good old fashioned customer service !
They arrived on time, were polite and respectful of our property. Unpacked and installed furniture exactly as we wanted it, checked and tested everything and removed every scrap of packaging.
Absolute 5 STAR SERVICE…two great guys !
Steve was a very polite assistant and…
Steve was a very polite assistant and was answered all the questions we had there was no sales pressure and we were left to browse at our leisure a very pleasant experience I would recommend this store to others
Top service as always.
As always, attentive helpful and knowledgeable consultant.
Thank you for your help
Furniture Village shopping
Today my self & my husband & my little dog went to furniture village in cribs causeway Bristol. It was a lovely shop with so much selection. The staff were so lovely but what stood out for me was a lady called Paula she made a fuss of our dog we had coffee and a chat and she said have a look around and if you need any help please come and let me know.
We decided on what we wanted and she took time & care & completed the sale for us. She explained everything so lovely. I have never had customer service like this anywhere. What an absolute pleasure shopping here & cannot thank Paula enough for everything.
Amazing service
Great experience
The staff in store were friendly helpful and knowledgeable about the products we ordered. The office staff were obliging and helpful and the delivery men fitted it all together carefully and quickly and asked us to check their work and our satisfaction with it at every step. They were efficient but unhurried, allowing us the chance to see the product when it was complete.
Thoroughly happy with the experience and would recommend Furniture Village without hesitation.
Big shout out to Jamie
Big shout out to Jamie, great service- super helpful advice, really excited for our sofa to arrive… 10/10!!!
We knew what we wanted as we had seen…
We knew what we wanted as we had seen the sofas on the tv advert, the guy in store was friendly and very helpful
Friendly staff good prices quick and…
Friendly staff good prices quick and easy to order.
All good thanks
Excellent service overall
Excellent service in store, furniture from Parker Knoll better than expected. Delivery was very professional.
Charley is an amazing sales person and…
Charley is an amazing sales person and always helps with what we want. Thank you.
We love furniture village and Charley…
We love furniture village and Charley is the most amazing sales person. She always helps with what we want and need. Thank you so much Charley.
Shirley was very helpful.
Shirley was very helpful giving good advice.
Welcoming place to browse and shop
Jan was very patient Good product knowledge.
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