Furniture Village - Bristol Reviews 

2,354
TrustScore 4.5 out of 5

4.6

Lysander Road, Cribbs Causeway, BS10 7TX Bristol, GB


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Rated 5 out of 5 stars

Just had our furniture delivered by Anton & Matt from Bristol. Can only say it was a totally refreshing change to get such good old fashioned customer service ! They arrived on time, were polite an... See more

Rated 5 out of 5 stars

The staff in store were friendly helpful and knowledgeable about the products we ordered. The office staff were obliging and helpful and the delivery men fitted it all together carefully and quickly... See more

Rated 5 out of 5 stars

First visit to view lounge furniture & dining room. After looking at loads of different dining tables & chairs we decided on one, took a while as there’s plenty of choices. Went downstairs to check ou... See more

Rated 5 out of 5 stars

Charlie at the Cribbs causeway store was incredible. She is highly knowledgeable, friendly, and always going the extra mile for the customer. Nothing is too much trouble for her. This truly shaped... See more


Company details

  1. #73 of 395 best companies in Home Furniture Shop

Contact info

  • Lysander Road, Cribbs Causeway, BS10 7TX, Bristol, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,354)

63,678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The person who came to assemble/deliver…

The person who came to assemble/deliver the furniture was rude to me. He told me he has alot of work for the day, he has no time to come and mess around in my house. Simply because I asked him to reposition the sofa so that it can stop blocking the exit door.
He referred me as 'Love' I felt offended as im not his love.
He has no respect and lack communication skills to customers. I spent alot money in the store but the end service was very poor.
I won't want him near or around my house in future.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience, love this shop

They are all very lovely people that they have for their sales team. Whoever is doing the hiring knows what to look for. Each staff member was friendly but not too pushy.
They also welcome dogs which is a help when you are needing to get something for your home.

5 September 2026
Unprompted review
Rated 2 out of 5 stars

my issue with furniture village is…

my issue with furniture village is delivery times. THey are taking far too long. I was given one delivery date 9th Sept which unfortunately was not possible. the next date was 10days later which is also inconvenient. When I asked why I was just told oh that's when we are next in your area. This is not acceptable for an article that is not cheap I would expect a better response

4 September 2026
Unprompted review
Furniture Village - Bristol logo

Reply from Furniture Village - Bristol

Good Morning, I hope you are well. I am so sorry to hear about the delays your are experiencing with your order. This is certainly something I would like to discuss further with you. To enable me to do so please can you send a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Rated 5 out of 5 stars

Just perfect…..

Just had our furniture delivered by Anton & Matt from Bristol.
Can only say it was a totally refreshing change to get such good old fashioned customer service !
They arrived on time, were polite and respectful of our property. Unpacked and installed furniture exactly as we wanted it, checked and tested everything and removed every scrap of packaging.
Absolute 5 STAR SERVICE…two great guys !

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Steve was a very polite assistant and…

Steve was a very polite assistant and was answered all the questions we had there was no sales pressure and we were left to browse at our leisure a very pleasant experience I would recommend this store to others

1 September 2026
Rated 5 out of 5 stars

Furniture Village shopping

Today my self & my husband & my little dog went to furniture village in cribs causeway Bristol. It was a lovely shop with so much selection. The staff were so lovely but what stood out for me was a lady called Paula she made a fuss of our dog we had coffee and a chat and she said have a look around and if you need any help please come and let me know.
We decided on what we wanted and she took time & care & completed the sale for us. She explained everything so lovely. I have never had customer service like this anywhere. What an absolute pleasure shopping here & cannot thank Paula enough for everything.
Amazing service

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The staff in store were friendly helpful and knowledgeable about the products we ordered. The office staff were obliging and helpful and the delivery men fitted it all together carefully and quickly and asked us to check their work and our satisfaction with it at every step. They were efficient but unhurried, allowing us the chance to see the product when it was complete.
Thoroughly happy with the experience and would recommend Furniture Village without hesitation.

27 August 2026
Unprompted review

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