Furniture Village - Cheltenham Reviews 

Please please 🙏 thank Sarah what a wonderful lady couldn't do enough for us. Think we found a friend. Sarah thank you 🤩 we were lucky people to meet you 🙏🤗🥂

All the staff in the store were friendly and helpful. Particular thanks goes to Ben who went above and beyond and was so personable, making the whole shopping experience a fab one!

We were browsing / shopping for a bed, and this was the first store we visited in the process. The array of options were many, and the Salesman was highly knowledgable for the various options. Trevor also had a good bedside manner laced with witty remarks. We ended up selecting a store bargain, although as it turned out the delivery process would be not so smooth, (in terms of notification times). Although the delivery guys were great, and efficient.

Wonderful service from Mr Bubb at Cheltenham store.Professional, happy, efficient. Love the new sofa and this was a fabulous shopping experience.

Karen was so lovely and the other staff as well,the atmosphere in the shop was so welcoming and made us feel at home and well taken care of.
Excellent service

We had a very helpful sales man called Craig. He listened to what we wanted and directed us to the right bed. He had excellent knowledge on all the products

Had great service from Sarah when buying my stools. Took the time to provide advice and a tape measure to ensure they fitted under my kitchen island. Nothing was too much trouble. Great customer service.

Warm friendly service didn't feel rushed or pressured to buy anything. Sarah from Cheltenham went above and beyond. Such a kind, thoughtful person. I returned in the same week and placed my order.

Damien was fab today. Viewed the sofa yesterday in another branch and came to my local branch today to order. Looking forward to the new sofa’s

The staff at the Cheltenham branch are excellent. Friendly, helpful & they know their products. Always a good shopping experience at FV Cheltenham.

Showroom well presented with quality furniture at competitive prices. Staff very helpful and not overbearing. Complimentary hot drinks and toilet available.

Staff very friendly and helpful thank you:)

Excellent customer service. Initially on the phone and in the store. The sales lady JUSTYNA was so helpful. Her knowledge of the item I purchased was impressive but there was no sales pressure at all. She made me feel she had my interests at heart and I also felt she was the finest sales person I have met in a long time . A real asset to Furniture VILLAGE.

Good friendly staff Sarah was amazing
Thank you

Well looked after by Trevor and able to view dining furniture options that interested us. Prompt and friendly service and satisfactory delivery promise. Pricing was good with sales offer.

Very poor service in Cheltenham Our daughter Purchased a book shelf in the sale was promised it would be cleaned ( Dusted) and wrapped ready for delivery when it arrived was not dusted or wrapped and even more damage the driver said sorry the shop always does this. She complained to the store the assistant said the manager said shall we collect and refund ? What a shambles. Do not take what your told in store as for the manager he would be better going back to be retrained we shall vote with our feet. As should others. No service no customer satisfaction at this store.

Thanks for response Kieran but the manager had the opportunity to make amends he needs more customer service focus.

I was able to wander round the store without anyone bothering me
Having chosen the furniture I wished to buy, Mr Dunn answered all my questions straightforwardly and was helpful without being pushy or trying to oversell. Tea or coffee was offered

Charlie was friendly, approachable yet not pressuring on our first visit which was refreshing and appreciated. On our second visit with all the family, Charlie was again friendly, patient and professional. He explained everything clearly. What an asset to your team. Thank you. A wide variety of sofas to choose from. We love our choice!

Very good service not hassled helpful Sarah was more than helpful

The staff and service in the shop were excellent.