Delivery was spot on . Text followed by phone call when 15mins away.delivery guys , Rob & Joe were absolutely brilliant.. Professional, and efficient. Delivered to 1st floor flat, no lift bur no probl... See more
Location
Switch locationBroadstone Way 10, BH15 3TE Poole, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you Rob and Joe, from the Poole store. lovely friendly delivery service, within the time frame given,table and chairs all built with no fuss and all built quietly, so as not to wake my sleeping... See more
We knew exactly what sofa we were looking for and, after experiencing pushy sales people in other stores, it was so nice to walk into furniture village, find exactly what we wanted without having any... See more
Rob and Joe did a great job delivering and assembling our new bed. They were 5*. There was a hiccup on timing, as due to other staff illness the delivery was on the right day, but much later than ex... See more
Company details
- #68 of 395 best companies in Home Furniture Shop
Contact info
Broadstone Way 10, BH15 3TE, Poole, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly professional team who…
Very friendly professional team who delivered our suite carefully in extreme heat
Took care over the delivery and put it together beautifully
Very happy customers
Friendly service in store
Friendly service in store. Easy to choose what we wanted at a good price, ordering process was good with updates from the store. Delivery was well organised, very careful delivery guys.
Rob and Joe did a great job
Rob and Joe did a great job. Very polite and helpful. Both were very conscientious and mindful of paintwork etc.
Many thanks guys.
Great service!
Great service! Rob and Joe were fantastic—friendly, professional, and incredibly helpful. They assembled all the furniture efficiently and took the time to explain everything clearly. An excellent job from start to finish. Thank you!
10/10 for Rob and Joe both when they…
10/10 for Rob and Joe both when they delivered the loan furniture and then when they delivered the ordered 3 Piece Suite. In spite of being the 6th customer on a hot day with 2 flights of stairs to navigate they acted with full professional attitude and good humour. All done and set up in the blink of an eye. Good Job guys. Many Thanks Malcolm & Margaret. PS Don't forget to leave a review for quality of Customers
Arrived on time
Arrived on time, courteous delivery men who quickly assembled the bed and took away all the packaging.
Everything to schedule
Everything to schedule.
Delivery team extremely professional
Salesman extremely helpful knowledgeable and relaxed
Great delivery experience
We were really pleased by the way Rob and Joe delivered and then assembled a swivel chair. Professional and friendly service.
Excellent service Karl and Ruys was…
Excellent service Karl and Ruys was very polite and helpful
Delivery drivers Ali and Ricky amazing…
Delivery drivers Ali and Ricky amazing so professional and happy was reassured that the furniture would fit through my door such a great delivery team
New sofa delivery
Absolutely delighted with the delivery of our new sofa. The two gentlemen who delivered it were friendly, polite and very professional from start to finish. They took great care bringing the sofa into our home and were happy to help with positioning it exactly where we wanted it.
They were a pleasure to deal with and really made the whole experience stress-free. Excellent customer service and a credit to the company. Thank you both!
Would highly recommend
All the staff that we spoke to and handled our delivery were lovely and really helpful. They kept us informed on the progress of our order and the times of the delivery. Rob and Joe our delivery staff were lovely. Would highly recommend.
Prompt and polite delivery
Prompt and polite delivery. Table was quickly assembled.
Fantastic service
Fantastic service. Rob and Joe were very friendly and efficient.
First class service from furniture…
First class service from furniture village and a special mention to their home delivery specialist team of Ali and Ricky. Polite, punctual and professional, couldn't ask for more👌
Ali & Ricky delivered our suite today
Ali & Ricky delivered our suite today. They were polite, clean, on time and took all the rubbish with them. Thank Furniture Village Poole great from the beginning to the end.
Thank you
Delivery time kept uodated and very…
Delivery time kept uodated and very friendly delivery men, Ali and Rick. Very professional and helpful. Thank you 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







