Went to the store yesterday to look for a leather recliner settee. I must say a special thank you to Abdul Hasim - the Sales Consultant who assisted us. He was extremely helpful, kind and knowledgeabl... See more
Location
Switch locationUnit 1, Capitol Retail Park, Walton le-Dale, PR5 4AW Preston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kevin was very helpful. He talked us through the small table options and showed us different chairs. We didn’t feel rushed or overbearing. Eventually we decided on a table and chairs, Kevin did advise... See more
Great experience here. Carolyn was more than helpful. She was knowledgeable, nothing was too much trouble and she wasn’t pushy in the slightest. Couldn’t have had a better experience in store & even r... See more
The product and the Company from the sales team onwards at Preston branch were very helpful and knew their product and the 3 seater and 2 seater green leather are good quality and reasonably priced.... See more
Company details
- #74 of 398 best companies in Home Furniture Shop
Contact info
Unit 1, Capitol Retail Park, Walton le-Dale, PR5 4AW, Preston, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dining table and chairs
Kevin was very helpful. He talked us through the small table options and showed us different chairs. We didn’t feel rushed or overbearing. Eventually we decided on a table and chairs, Kevin did advise us that the chairs we liked weren’t included in the set but we decided to go with the chairs we preferred rather than the ones in the set. Felt well looked after.
Excellent ordering experience and 0%…
Excellent ordering experience and 0% interest free credit. Staff extremely helpful.
Carolyn was very helpful and pleasant
Staff and service at the store
Excellent service and support from Dave today. His knowledge and support was invaluable as we navigated through the store. We will be using furniture village again and asking for Dave’ support
Good quality furniture at competitive…
Good quality furniture at competitive price, and knowledgeable staff. Nowhere else came close. Carolyn was very helpful, knowledgeable without being pushy and thereby secured our custom.
Went to furniture village in capital…
Went to furniture village in capital centre to get a mattress.
Spoke to kevin and he was very professional and very informative and answered all my questioned.
Managed to settle on a mattress and kevin has been with me since th moment I walked into the store to point of sales
Jay has been an excellent help in…
Jay has been an excellent help in choosing the sofa that would fit comfortably in our home.. he was very lovely and well mannered, he is an amazing salesman… thank you Jay!!
Excellent customer service and advise
Excellent customer service and advise, special thanks to Abdul and Paul.
Great information and help from Natalie…
Great information and help from Natalie who passed me through to Guildford unfortunately after waiting for 20 minutes for the phone to be answered I gave up
Came in store as I had a quote online…
Came in store as I had a quote online and wanted to see the sofa in real life. Instore got me a better deal!! Happy customer!! Highly recommend. Thanks
Shiva was extremely professional she…
Shiva was extremely professional she made the purchase very easy. Even had a cup of tea and a home made cookie baked by Shiva! It was an absolute pleasure buying our sofa.
Jay was a very friendly
Jay was a very friendly, helpful & informative salesperson
No high-pressure sales tactics and really useful advice.
No high-pressure sales tactics, great advice from Shiva, and a great choice of product.
Danny at the Preston branch was great…
Danny at the Preston branch was great to deal with not at all pushy and was very patient with us finding the right size furniture we needed will definitely be back for more furniture xx
We bought a dining table and 6 chairs
We bought a dining table and 6 chairs. Andy our sales assistant, took us through the pros and cons of the table IE scratch resistant etc. Andy was very friendly and very knowledgeable
Plenty of choice
Plenty of choice, knowledgeable and approachable staff and a quick purchase with no push to sell "extras".
Great experience here
Great experience here. Carolyn was more than helpful. She was knowledgeable, nothing was too much trouble and she wasn’t pushy in the slightest. Couldn’t have had a better experience in store & even returned on a day that she would be in purely so we could buy our new mattress with her as she was just overall brilliant.
Excellent Customer Service!
Went to the store yesterday to look for a leather recliner settee. I must say a special thank you to Abdul Hasim - the Sales Consultant who assisted us. He was extremely helpful, kind and knowledgeable about the items we were interested in without applying any pressure to buy. Once we made our decision he made the purchasing process very easy and explained everything to us. Excellent customer service provided and will definitely look out for him next time we visit the store.
Great service
Great customer service from Danny, what a credit to the company.
Helpful but not pushy and very knowledgeable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







