Furniture Village - Southampton Reviews 

1,917
TrustScore 5 out of 5

4.8

West Quay Retail Park, Harbour Parade, SO15 1BA Southampton, GB


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Rated 5 out of 5 stars

Raymond Lord was our sales consultant during our visit to the Southampton store. May I say he was very helpful and was very knowledgeable about the products. Nothing was to much trouble gave us time... See more

Rated 4 out of 5 stars

We met Grant Hale whilst looking for new lounge furniture. His knowledge and advice on the product, as well as, understanding when to give us space to think about what we were purchasing, was enligh... See more

Rated 5 out of 5 stars

Excellent service from start to finish. The company held on to our order until we completed on our house which took a lot longer than expected. Shane and Joe did an excellent job installing our furn... See more

Rated 5 out of 5 stars

We enjoyed our experience at Furniture Village in Southampton west quay retail estate. It was our second visit to make a firm decision on sofas and armchair. Raymond served us on both occasions and m... See more


Company details

  1. #73 of 397 best companies in Home Furniture Shop

Contact info

  • West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,917)

64,125 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The company held on to our order until we completed on our house which took a lot longer than expected.
Shane and Joe did an excellent job installing our furniture.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Raymond Lord was our sales consultant…

Raymond Lord was our sales consultant during our visit to the Southampton store. May I say he was very helpful and was very knowledgeable about the products. Nothing was to much trouble gave us time to compare sofas and we did not feel under any pressure, at any time. Took time to explain delivery and care package. All in all a very good experience

5 September 2026
Rated 5 out of 5 stars

Great furniture store

Great experience from start to finish the lovely lady that helped us in the store I think she was an interior designer and she was so helpful 🩷
Super friendly professional and helped us with anything we wanted to know
We had a complimentary drink I had a hot chocolate my husband had a coffee which was very nice
Order was simple went away with our pack of goodies
Day of delivery Joe and Scott were so careful not to damage anything when bringing the sofa in the house they put sheets on the floor and put the sofa exactly where I wanted it
It looks lovely I’m so pleased
Thank you
Highly Recommended ☀️☀️☀️☀️☀️
Will definitely come to your store again ❤️

16 August 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service…

We met Grant Hale whilst looking for new lounge furniture. His knowledge and advice on the product, as well as, understanding when to give us space to think about what we were purchasing, was enlightening No high pressure sales technique, just friendly and honest support.
Good selection of product and styles to choose from. Good deal too.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience from start to finish

Brilliant experience from start to finish. When we ordered, we realised within 48 hours that we should have selected a different suite so went back into the store. Excellent customer service and we’re very understanding. The change to a different suite was straightforward.
Delivery updates were superb and when it was delivered, Luke had Rich were fantastic.
Would 100% recommend Furniture Village.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

We enjoyed our experience at Furniture…

We enjoyed our experience at Furniture Village in Southampton west quay retail estate. It was our second visit to make a firm decision on sofas and armchair. Raymond served us on both occasions and made us feel very welcome. We wanted to spend time making the right decision and enjoyed a coffee and cookies while trying out the sofas.
We decided on our furniture and Raymond helped us understand the extras available to us. We benefitted from the summer discounts and went away with a package that we were very happy with. There was no hard sell but an encouragement in the right direction. Very happy with our experience and looking forward to delivery of our purchase.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

We always have a great experience when…

We always have a great experience when we visit Furniture Village Southampton. Victoria is extremely knowledgeable about all the products ,and we feel in safe hands when making our choice. We appreciate her expertise ,and never feel rushed when making decisions. We are always made to feel welcome when visiting the store ,and shall continue to return in the future. Thank you.

29 August 2026
Unprompted review

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