Fushi olis are amazing! I received 3 bottles, jojoba, rosehip and castor oil. I've used them all on my face and they've helped the dryness of post menopausal dry skin. They hydrate without causing too... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We create award-winning Ayurveda inspired health and beauty products in our London workshop, combining hand-blended, fresh & cold-pressed organic oils and herbs, ethically sourced from this season’s harvest to optimise your wellbeing.
Contact info
Fushi Wellbeing Ltd, Unit 9, Roslin Square, Roslin Road, W3 8DH, London, United Kingdom
- https://fushiwellbeing.com/pages/contact-us
- www.fushi.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding all round. Superb!
Absolutely fabulous company from their clean, authentic and outstanding products to their equally excellent, warm and considerate communication.
I have just had a technical issue resolved with them. I was taken aback at the quality of communication throughout.
I would so highly recommend their products through this beautiful company.
Excellent customer service
I have been ordering from Fushi for a few months now & have items on subscription, it's so easy to amend but I forgot over the weekend & my order went through, I didn't need any of the products at this particular time so requested the order be cancelled. I had an immediate response of acknowledgement & by today the order had been cancelled & refund given. Excellent customer service x
Thank you so much
On top of fabulous organic products I thoroughly recommend fushi as a company for their values, ethos & product range
great company to support
So glad I found this company. fantastic customer service and their products are amazing. all natural and organic and in glass bottles which I love, reasonable prices too. brilliant website with all the info of the products. honestly so so impressed
Super Products
Super Products, love the instructions, the Options - I am ordering from Germany and I am superhappy. Superfast friendly reactions if you have any questions.
Really good products
Really good products. Very pleased with everything I have bought, gaining quite a collection! Quick delivery.
The customer service at Fushi is very…
The customer service at Fushi is very good. I had a query and they replied to me promptly.
I also love their Moringa oil, a very soothing product.
Been purchasing from this company along…
Been purchasing from this company along time now however i have just received delivery of an order i placed ,shame only half the items have arrived !!!
Poor service

Reply from Fushi Wellbeing
Just perfect
Oils are just perfect, customer services exceptional (not that you need it often), fast delivery.
I have been buying their products for years, can’t say enough praises. I would recommend everything about them!
I've tried to buy Rosehip oil twice and…
I've tried to buy Fushi organic Rosehip oil twice.
I thought I was buying it directly however on payment it was a company called Andrewsonli and they took payment after payment all different amounts until they drained my bank account, thankfully I don't keep much money in that account and my bank immediately flagged this as fraud and declined all the payments and the money was thankfully returned to my bank account.
Today the same thing happened with a company called Heath, they'd clearly got my order because they had my email address, took the money but no order. Immediately got onto my bank when once again the transaction didn't appear on my PayPal account but the money has been taken from my bank account. I understand payments are pending however there's normally a order but not in these occasions.
Perhaps it's not Fushi's fault however I'm boycotting them with immediate effect, once bitten, but in this case twice I just don't trust who they allow to sell their stuff.

Reply from Fushi Wellbeing
Lack of safety information/selective about reviews on their website
I had posted this review on their website but looks like they have chosen not to post it...
I would advise to use their products with caution.
For example, the Vitex (Agnus Chasteberry) supplement is supplied in a 320mg dose per tablet and they recommend taking 2 per day which is equivalent to 640mg per day. I later found out that the safe dose for Vitex should be maximum 100-200mg so I was taking 3x the maximum safe dose because this was recommended by Fushi.
I took this for 28 days and didn't ovulate so I decided to stop. Again, no safety precautions/instructions were provided about stopping this supplement.
On stopping the supplement, i had extremely painful breasts (and they felt a bit lumpy), shortened luteal phase and heavy blood clots in my next period. Apparently, you should never stop Vitex suddenly and you should wean off it, but again no instructions were provided about this.
I think the side effects I experienced were from taking too high a dose (as recommended by Fushi) and from coming off it suddenly.
As above, no safety instructions were provided for this supplement, and I'd assumed I could stop/start this supplement like any of the other supplements I take (eg Vitamin D, Magnesium) but Vitex severely impacts your hormones and is more like a controlled medication in my opinion.
Upon further research, i learned that Vitex can also make hormone-sensitive cancers worse which makes the lumpiness in my breasts (which now seem to have disappeared thankfully!) even more worrying..
Sadly, Fushi do little to warn you of the potential side effects of Vitex or the correct way to stop/start the supplement...

Reply from Fushi Wellbeing
Excellent products
Excellent products, always high quality, delivered promptly - and really good to know how much the company cares about it's customers, and genuine cares about good health. Prompt replies to questions also. Highly recommend!
Great customer service
Great customer service, you get a reply back within hours. Now that is what I call a customer service 👏
Contacted the company as i had a few…
Contacted the company as i had a few queries & they got back me within the day. Provided lots of info & reassurance on my concerns.
Will definately be purchasing again
Reliable
I purchased, first the smaller 30ml bottle of Rosehip Oil then the 100ml. It leaves my face feeling refreshed with a glowing texture. I use the product daily, at the end of the day, and partnered with a soap have not experienced any breakouts, something I used to get regularly. Would highly recommend their products, as they are of a small ingredient list, so you know what you’re buying.
Just WOW! EXCELLENT customer service.
The customer service at Fushi is excellent. Nothing is too much trouble. Thank you to Mamta who. helped me with the special delivery instructions. All the products I’ve used so far have been excellent. Just one humble request… please become exclusively vegan Fushi. There is no need and no place for animal products anymore, most especially cruel dairy. Please stop selling ghee 🙏🏼🙂💕
I can’t find a ‘phone number
I can’t find a ‘phone number, just to ask them a simple question!

Reply from Fushi Wellbeing
My go-to brand for natural health and beauty.
Fushi has become my go-to brand for skincare, as well as natural supplements that I take to fill the gaps in my vegan diet. I love the products, and the packaging is gorgeous.
Also, whenever there has been a small problem with the website, someone from the company has reached out personally to figure it out. I really appreciate this kind of customer service.
Really great
Really great, high-quality products and brilliant customer service!
Good quality and arrives quickly
I really love the quality of their products. I've tried 5 or 6 different things now and I'm happy with them all. My favourite is the castor oil, so many uses! The glass bottles are great and I appreciate that some products are available in smaller sizes so I can try them out or use for travel. Everything arrives quickly usually within a few days. I also like the points scheme they have so I can get discounts as the products can be pricey but given their level of quality it seems reasonable. I'd highly recommend them!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







