Fushi Wellbeing Reviews 

361
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting how they deliver excellent results for skin and hair. Many appreciate the pure, natural ingredients and the luxurious feel of the items. Reviewers frequently highlight the exceptional customer service, describing staff as helpful, knowledgeable, and friendly, often going the extra mile. Communication is noted for being prompt, courteous, and efficient, with issues resolved quickly, and packaging is frequently mentioned as beautiful and secure. However, some customers experienced issues with delivery, reporting longer than expected shipping times or lost parcels, and occasionally received items that were broken or had compromised seals upon arrival. A few other people also felt that customer service was occasionally unhelpful, citing instances of unanswered emails or a lack of transparency regarding product information.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the pure, organic... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are polite,... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of products, with... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt and helpful replies to... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fushi olis are amazing! I received 3 bottles, jojoba, rosehip and castor oil. I've used them all on my face and they've helped the dryness of post menopausal dry skin. They hydrate without causing too... See more

Rated 5 out of 5 stars

Fushi products are elite. The packaging is beautiful, the service is warm and personal. I use the eye cream, face wash, face cream and the herb shampoo and conditioner. Having tried endless alternativ... See more

Rated 5 out of 5 stars

Although the initial order, a glass bottle of aloe vera juice, arrived broken due to poor packaging by Amazon, the experience with Fushi's customer service was amazing. I contacted them and spoke with... See more

Rated 5 out of 5 stars

Fabulous products and good quality ingredient's. I have ordered several times from there range and particularly like the oils and cherry lip oil is my latest purchase. I have recently brought the skin... See more


Company details

  1. Health and beauty shop
  2. Health food shop

Written by the company

We create award-winning Ayurveda inspired health and beauty products in our London workshop, combining hand-blended, fresh & cold-pressed organic oils and herbs, ethically sourced from this season’s harvest to optimise your wellbeing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

361 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(361)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding all round. Superb!

Absolutely fabulous company from their clean, authentic and outstanding products to their equally excellent, warm and considerate communication.

I have just had a technical issue resolved with them. I was taken aback at the quality of communication throughout.

I would so highly recommend their products through this beautiful company.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I have been ordering from Fushi for a few months now & have items on subscription, it's so easy to amend but I forgot over the weekend & my order went through, I didn't need any of the products at this particular time so requested the order be cancelled. I had an immediate response of acknowledgement & by today the order had been cancelled & refund given. Excellent customer service x
Thank you so much
On top of fabulous organic products I thoroughly recommend fushi as a company for their values, ethos & product range

18 November 2024
Unprompted review
Rated 5 out of 5 stars

great company to support

So glad I found this company. fantastic customer service and their products are amazing. all natural and organic and in glass bottles which I love, reasonable prices too. brilliant website with all the info of the products. honestly so so impressed

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Super Products

Super Products, love the instructions, the Options - I am ordering from Germany and I am superhappy. Superfast friendly reactions if you have any questions.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Really good products

Really good products. Very pleased with everything I have bought, gaining quite a collection! Quick delivery.

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Been purchasing from this company along…

Been purchasing from this company along time now however i have just received delivery of an order i placed ,shame only half the items have arrived !!!
Poor service

1 November 2024
Unprompted review
Fushi Wellbeing logo

Reply from Fushi Wellbeing

Thank you for reaching out about your recent order. I’m very sorry to hear that the samples you requested weren’t included. After reviewing your order, we found that samples need to be manually selected during checkout, and it seems this step was missed.
To make it right,we did offer to send the samples directly to you. Thank you for your understanding and for allowing us the chance to make things right. Your trust means a great deal to us, and we look forward to serving you again soon

Rated 5 out of 5 stars

Just perfect

Oils are just perfect, customer services exceptional (not that you need it often), fast delivery.
I have been buying their products for years, can’t say enough praises. I would recommend everything about them!

31 October 2024
Unprompted review
Rated 1 out of 5 stars

I've tried to buy Rosehip oil twice and…

I've tried to buy Fushi organic Rosehip oil twice.

I thought I was buying it directly however on payment it was a company called Andrewsonli and they took payment after payment all different amounts until they drained my bank account, thankfully I don't keep much money in that account and my bank immediately flagged this as fraud and declined all the payments and the money was thankfully returned to my bank account.

Today the same thing happened with a company called Heath, they'd clearly got my order because they had my email address, took the money but no order. Immediately got onto my bank when once again the transaction didn't appear on my PayPal account but the money has been taken from my bank account. I understand payments are pending however there's normally a order but not in these occasions.

Perhaps it's not Fushi's fault however I'm boycotting them with immediate effect, once bitten, but in this case twice I just don't trust who they allow to sell their stuff.

12 October 2024
Unprompted review
Fushi Wellbeing logo

Reply from Fushi Wellbeing

Thank you for sharing your feedback with us. We truly value your input and take your concerns seriously.

To clarify, our products are available through several channels: directly from our website, through fulfillment by Amazon, and via our trusted UK distributors. While we maintain strict control over the quality and authenticity of products sold on our website, third-party sellers on marketplaces such as Amazon operate independently. Unfortunately, this means we have limited control over how they retail or list our products.

It’s important to note that we do not sell directly to every third-party seller. These sellers may procure our products through other sources, which can sometimes lead to differences in customer experience. For the most personalised service and to ensure product authenticity, we always recommend purchasing directly from our website.

If there’s anything we can assist you with or if you have any specific concerns about your order, please don’t hesitate to reach out.

Rated 1 out of 5 stars

Lack of safety information/selective about reviews on their website

I had posted this review on their website but looks like they have chosen not to post it...

I would advise to use their products with caution.

For example, the Vitex (Agnus Chasteberry) supplement is supplied in a 320mg dose per tablet and they recommend taking 2 per day which is equivalent to 640mg per day. I later found out that the safe dose for Vitex should be maximum 100-200mg so I was taking 3x the maximum safe dose because this was recommended by Fushi.

I took this for 28 days and didn't ovulate so I decided to stop. Again, no safety precautions/instructions were provided about stopping this supplement.

On stopping the supplement, i had extremely painful breasts (and they felt a bit lumpy), shortened luteal phase and heavy blood clots in my next period. Apparently, you should never stop Vitex suddenly and you should wean off it, but again no instructions were provided about this.

I think the side effects I experienced were from taking too high a dose (as recommended by Fushi) and from coming off it suddenly.

As above, no safety instructions were provided for this supplement, and I'd assumed I could stop/start this supplement like any of the other supplements I take (eg Vitamin D, Magnesium) but Vitex severely impacts your hormones and is more like a controlled medication in my opinion.

Upon further research, i learned that Vitex can also make hormone-sensitive cancers worse which makes the lumpiness in my breasts (which now seem to have disappeared thankfully!) even more worrying..

Sadly, Fushi do little to warn you of the potential side effects of Vitex or the correct way to stop/start the supplement...

28 September 2024
Unprompted review
Fushi Wellbeing logo

Reply from Fushi Wellbeing

Thank you for taking the time to share your experience and concerns regarding our Vitex (Agnus Castus) supplement. We are truly sorry to hear about the side effects you experienced and the anxiety it caused. Your feedback is valuable, and we take it seriously.

With over 16 years of experience in the herbal industry, we understand how important it is to approach herbal supplements with caution. However, it’s important to note that, as a company, we are regulated in how we can present and sell our products. We strictly adhere to guidelines that allow us to offer herbal products based on traditional uses, but we are not in a position to offer personalised medical advice or specific guidance on dosages or discontinuation. Our role is to provide high-quality herbal supplements, but the responsibility for determining their suitability and proper usage rests with the individual, in consultation with a healthcare professional.

Herbs, unlike standardised pharmaceuticals, can have varied effects depending on a person’s unique biochemistry. While we strive to offer the freshest, highest-quality herbs, it’s essential to recognise that herbal remedies work differently for each person, and their effects cannot always be predicted. This is why we emphasise the importance of consulting a healthcare provider before starting any new supplement, especially for those with hormone-related concerns or other sensitivities.We are committed to offering the best quality products, but we cannot advise on how to adjust dosage or taper use, beyond the general guidelines, which we do on the label suggesting to seek advice from a practioner. However thank you for the feedback which still helps us to improve and serve our customers better.

Rated 5 out of 5 stars

Excellent products

Excellent products, always high quality, delivered promptly - and really good to know how much the company cares about it's customers, and genuine cares about good health. Prompt replies to questions also. Highly recommend!

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Reliable

I purchased, first the smaller 30ml bottle of Rosehip Oil then the 100ml. It leaves my face feeling refreshed with a glowing texture. I use the product daily, at the end of the day, and partnered with a soap have not experienced any breakouts, something I used to get regularly. Would highly recommend their products, as they are of a small ingredient list, so you know what you’re buying.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Just WOW! EXCELLENT customer service.

The customer service at Fushi is excellent. Nothing is too much trouble. Thank you to Mamta who. helped me with the special delivery instructions. All the products I’ve used so far have been excellent. Just one humble request… please become exclusively vegan Fushi. There is no need and no place for animal products anymore, most especially cruel dairy. Please stop selling ghee 🙏🏼🙂💕

23 August 2024
Unprompted review
Rated 1 out of 5 stars

I can’t find a ‘phone number

I can’t find a ‘phone number, just to ask them a simple question!

12 August 2024
Unprompted review
Fushi Wellbeing logo

Reply from Fushi Wellbeing

Hi Marian, Thank you for your feedback, and we sincerely apologize for any frustration caused by not being able to reach us by phone. As a small team, we have focused our efforts on providing support via email to ensure we can offer the most efficient and thorough assistance possible.

We are here to help with any questions or advice you may need. Please feel free to reach out to us at help@fushi.co.uk, and we will do our best to answer your question.

We truly appreciate your understanding and look forward to providing you with a better experience moving forward.

Rated 5 out of 5 stars

My go-to brand for natural health and beauty.

Fushi has become my go-to brand for skincare, as well as natural supplements that I take to fill the gaps in my vegan diet. I love the products, and the packaging is gorgeous.
Also, whenever there has been a small problem with the website, someone from the company has reached out personally to figure it out. I really appreciate this kind of customer service.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Good quality and arrives quickly

I really love the quality of their products. I've tried 5 or 6 different things now and I'm happy with them all. My favourite is the castor oil, so many uses! The glass bottles are great and I appreciate that some products are available in smaller sizes so I can try them out or use for travel. Everything arrives quickly usually within a few days. I also like the points scheme they have so I can get discounts as the products can be pricey but given their level of quality it seems reasonable. I'd highly recommend them!

26 June 2024
Unprompted review

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