Futon Company Reviews 

Easy to order, prompt delivery.

Delivered on time - easy to put together - just what we wanted for the room

We ordered two Bamboo bedside shelf units. Nice quality, easy to build, value for money and delivered when promised. We then ordered the baskets that fit the shelves. Very happy with the end results. The added bonus was the offer of ‘buy one, get one half price’.
Highly recommend The Futon Company.

Great Futon mattresses. They pack away nicely when not being used and easily unfold to provide very comfortable beds for our friends and family that stay over. 100% recommended.

Can't believe the value for money for narrow bedside tables we bought. Astonishing that something so high quality and stylish is so inexpensive.

The shelves weren’t very easy to put together. I needed access to parts that it was very difficult to access in order to screw it together. What looked like a starightfor and task actually took far longer than it should have and was very fiddly.

Great staff and brilliant delivery

Easy ordering, prompt delivery, easy to build. Look stylish and have transformed my daughter’s room into a less cluttered and calm space. Brilliant result and good value.

Staff very helpful. As well as some tables I purchased a pot artificial plants. I decided when I got home that another would be a useful gift. I phoned, paid ( very efficient) and it was put aside for me to collect when I next went to York.

Good product offering exact storage I needed. Well made and attractive.
Kept informed of delivery

The staff at the store were extremely helpful. I was surprised at the veriety of items on sale.
Having purchased several items from the Tunbridge Wells store I can honestly say that the furniture is well made and easy to put together.
Well worth a visit.

From ordering to delivery the process was outstanding. Can't thank them enough

Very good service and product

Delivering awful really late no updates

The products themselves were fine. As expected.But the delivery couriers told me the wrong delivery date, which caused a day of waiting around unnecessarily, then when they did deliver my furniture they placed it directly on top of a vinyl record that had been delivered earlier that day, incredibly poor service and careless by the delivery company

I'm afraid my experience was not good. I bought the roll up futon for my grandson and his friends to use when they came to stay. In the end, only two people came so they used the sofas and the futon was not needed. In spite of the fact the roll up hadn't even been opened and laid on to try it out, the assistant would not allow me to return it. It's still in its original packaging in a cupboard.

Bought the 'Tokyo' futon model...massive finger trapper! I trapped my finger and sqaused my cuticle. It folds at the middle component, so if you want to reset it to a seat you have to lift the heavy pine frame from the MIDDLE of the bed and then fold the next heavy pine compononant in place. Even with two us trying to reset it, it was really heavy and we're two heathy women!! The design is not intuitive at all and there doesn't seem to be any sliders/rollers to assist you with the resetting. We managed to fold it back, but it's still not in sofa mode. Lord knows what tetris-like combination you have to do with the pine parts to correctly reset it, but I before I worked it out the thing came down on me!! Given the pricetag, it's design is pretty awful. Wish I had just gone for a basic floorbed now!

Bought two laptop tables which are barely fit for use as the space below them does not allow for a normal-sized leg to be put under them. Contacted them as soon as I realised that and - oh, "your order exceeds the returns period by 16 days". Customer obsession at its worst.

Their reply to this review "the policy is on the website" speaks volumes.

Delighted with the futon, excellent quality, comfortable and extremely well made. Looks lovely in our second bedroom.
Customer service fantastic.
Very well packaged. Excellent delivery stàff.
Great value for money.ĺ

amazing bed, very comfortable and easy to set up