Futons 247 Reviews 

371
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible comfort and high quality of the futons and mattresses, explaining that these items provide wonderful support for daily sleep. Shoppers also appreciate the friendly customer service team and the smooth, prompt delivery process that makes ordering entirely straightforward. However, some people mentioned specific issues with the merchandise, stating that certain mattresses felt unexpectedly soft, caved in during use, or suffered from damaged seams shortly after arrival. These occasional setbacks caused noticeable frustration for a small group of buyers who expected better overall durability and consistency from their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality and comfort of... See more

Quality

Users describe positive interactions with quality, consistently highlighting the comfortable design and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient ordering and prompt arrivals.... See more

Customer service

Consumers find customer service to be exceptionally positive and helpful. Reviewers frequently highlight the... See more

Order

Customers had ambiguous experiences with order processes, noting both efficient service and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tatami Mat Purchase Review I’m genuinely impressed with my Tatami Mat purchase. From the moment I ordered, the communication was on point — clear, timely emails updating me on delivery times, n... See more

Company replied

Rated 5 out of 5 stars

I was sleeping on a soft mattress on an electric adjustable bed when I got a bulging disc in my lower back. Even with physio I was in pain each morning. The monk roll has allowed me to continue sleep... See more

Rated 5 out of 5 stars

Ordered a single futon mattress for my oak bed frame. Due to personal circumstances, I had to upgrade it to double size futon mattress. I contacted the company two days after my initial order and they... See more

Company replied

Rated 5 out of 5 stars

Excellent advice from Futons 247 led us to choosing a futon and tatami mats that suit us perfectly. Replacing our bed with the right futon has improved the quality of our sleep and helped with my lon... See more

Company replied


Company details

  1. #187 of 395 best companies in Home Furniture Shop
  2. #52 of 117 best companies in Bed shop
  3. #1 of 1 best companies in Futon store
  4. #4 of 6 best companies in Pine furniture shop
  5. #49 of 92 best companies in Sofa store

About Futons 247

Written by the company



About Futons 247

Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.

We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.

Our Mission

Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

371 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(371)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very please with my purchase

Very please with my purchase. Superbly comfy to sleep. Folds nicely in the room ( can even fold into a sofa). Great customer service. Will be back if I need more or will defo recommend if any of my friends are looking for sleeping solution.

19 September 2023
Futons 247 logo

Reply from Futons 247

Thanks Julija, really happy to hear your futon has found its new home and is nice and comfy too!
Peter @ The Futon Shop

Rated 5 out of 5 stars

Superb futon and customer service

Outstanding customer service - rang Peter to ask about delivery times and he was able to schedule it to suit me. The futon itself is of superb quality, and I’m sleeping very well as a result.

21 August 2023
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Reply from Futons 247

Thanks for your super kind words, all appreciated here, we'll always do our best to make sure delivery works for our customers. Pleased you love your new futon too.
Peter @ The Futon Shop

Rated 5 out of 5 stars

Osaka bed

Always the best service, quick delivery. Good quality for a fair price. The bed was easy to assemble even alone. Just a strong wood smell but it's not bothering me.

21 August 2023
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Reply from Futons 247

Thanks for your review, good to hear all went well with the purchase of your new Osaka bed. As an untreated bed frame they can smell a bit 'woody' at first but, as I'm sure you have now discovered, that passes after a week or so.
Thanks for shopping with us here at The Futon Shop. Peter

Rated 5 out of 5 stars

Really great product

Really great product, delivered fast and excellent communication with the company.

21 August 2023
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Reply from Futons 247

Hi Renata - thank you for writing us such a lovely review! We're thrilled you love the product.

Rated 5 out of 5 stars

Peter was fantastic

Peter was fantastic - always helpful and very kind. He responded quickly to all queries. The delivery was good too, though the product took a little longer to arrive than anticipated. That was out of the vendor's control.

12 August 2023
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Reply from Futons 247

Hi Isabella,

Wow - What lovely words! I will be sure to pass this nice review onto Peter and we really appreciate your understanding regarding the longer delivery window.

Enjoy your product,

Ellie x

Rated 5 out of 5 stars

Monk’s Bed Roll

Excellent Monk’s Bed Roll in Stone Cover, Beautifully made giving wonderful support.
Good service with fast delivery.

21 August 2023
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Reply from Futons 247

Hi Malcolm,

Thank you for leaving a review - we're thrilled you're loving your Monk Futon!

All the best,

Ellie

Rated 5 out of 5 stars

Absolutely great experience

Absolutely great experience, very friendly customer service, amazing quality, delivered on time as agreed.

21 August 2023
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Reply from Futons 247

Hi Sergey - thank you for leaving us such a lovely review!

Rated 5 out of 5 stars

Osaka Futon Bed

After a year I bought a futon with Futons247, I finally bought a bed. I found this one with the good measurement and at a reasonable price. As always the service is perfect and quick. The bed is solid and pretty easy to assemble, even alone. I was just surprised the bed has absolutely no paint on it so it has a pretty strong wood smell, but it does not bothers me. I finally have a flat and firm support for my futon and have less back ache when I wake up. So, once again, I recommend.

22 July 2023
Unprompted review
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Reply from Futons 247

Hi Tryuj Tyu,

We appreciate you taking the time to leave such a detailed review and we're over the moon that you chose to shop with us again.

Thank you for the recommendation and hope the back ache stay away!

All the best,

Ellie

Rated 5 out of 5 stars

value for money

very helpful arranging delivery navy colour was no where near what i would call navy
very pleased with quality of the futon mattress
excellent value for the money

21 July 2023
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Reply from Futons 247

Hi Mr Mcintosh,

We're sorry the colour didn't meet your expectation and we very much appreciate you still choosing to leave a 5 star review. If you ever want to sample a fabric beforehand, please let us know and we'd be happy to accommodate.

Thank you for your kind words regarding the quality.

All the best,

Ellie



Rated 5 out of 5 stars

Excellent

Very happy with the look and quality of these futons and also suprised by how comfortable they are!

21 July 2023
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Reply from Futons 247

Hi Anne,

Wow - what a lovely review! Thank you so much.

All the best,

Ellie

Rated 5 out of 5 stars

A wonderful product - provided by an equally wonderful company!

What an absolute joy...both the futon and the customer service. I am absolutely delighted with my Devon-made futon. Also, when I had a concern about whether my order had been processed, I phoned the company and they could not have been more helpful - pleasant and courteous. Thank you so much!

25 July 2023
Unprompted review
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Reply from Futons 247

Hi Emily - thank you for such a lovely review. I will pass on your kind words to the team and we're thrilled that you're loving your purchase. All the best, Ellie

Rated 5 out of 5 stars

Very informative on phone

Very informative on phone. Cover very good quality and fitted like a glove

21 July 2023
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Reply from Futons 247

Hi Mrs Macmillan,

Thank you for your review - we really appreciate it.

All the best,

Ellie

Rated 5 out of 5 stars

Awesome

Awesome communication, friendly and efficient. Delivery went very smoothly and the futon and mats are absolutely top notch 👌 Thank you!

21 July 2023
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Reply from Futons 247

Hey Matthew,

What a lovely review, thank you so much! We hope you continue to enjoy your purchase for years to come.

All the best,

Ellie

Rated 5 out of 5 stars

Seamless experience

Great custom advice via the phone. Quick and easy delivery of a high quality futon mattress.

21 July 2023
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Reply from Futons 247

Hey JZ,

Thank you for the 5 stars - Enjoy your futon mattress!

All the best,

Ellie

Rated 5 out of 5 stars

Great product with great service

Great product with great service. Couldnt recommend them more!

21 July 2023
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Reply from Futons 247

Thanks for the recommendation, Victoria! We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Futons 247 are Fantastic

I just want to say many thanks to Peter for his wonderful service, and whilst it is early days, the custom-made cotton-safe mattress feels very nice. A big thumbs up to Peter and Futons 247. Once again thank you very much.

21 June 2023
Unprompted review
Futons 247 logo

Reply from Futons 247

Hi Faisal
You are welcome, it has been a pleasure working with you too, pleased all is going well with your futon mattress.
Peter @ The Futon Shop

Rated 5 out of 5 stars

Helpful and polite, and quality products

I've had really really helpful, personal and polite service both times I've ordered from Futons 247. The futon, futon bed and tatami mats have all been of extremely high quality and I'm very pleased with them. I would strongly recommend this company.

18 June 2023
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Reply from Futons 247

Hi Frances.
Thanks for your kind words and for coming back to us again, great to hear your new bed and tatami are settling into their new home.
Regards
Peter @ The Futon Shop

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