Anyone else not able to withdraw their funds? I keep getting 'legal action taking place, we can process your withdrawal' type response. I don't trust them. Consumer watchdog programme contacted to... See more
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The broker will not let you withdraw funds. Telling customers that they can not transfer funds to the bank due to technical reasons is fine and then you try "the other way". Tik tak... time goes. In... See more
I’m based in England & I’ve had 3 withdrawals now from my accounts, All processed within 2 days of requesting! The team is very diligent with any queries. And the returns I’ve had since November are... See more
I made withdrawal request around 25 days ago. They mailed me to settled my fund within 5 to 7 working days but still they don’t reply my mail and back my fund, and their website mentioned instant with... See more
2.2
Poor
29 reviews
Replied to 27% of negative reviews
Typically takes over 1 month to reply
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Anyone else not able to withdraw their…
Anyone else not able to withdraw their funds? I keep getting 'legal action taking place, we can process your withdrawal' type response. I don't trust them.
Consumer watchdog programme contacted to see what can be done.
20 October 2025
Unprompted review
Trolling not being honest
The broker will not let you withdraw funds.
Telling customers that they can not transfer funds to the bank due to technical reasons is fine and then you try "the other way". Tik tak... time goes.
Instead of saying "sorry, you can not get your money", they stall time and let you know once per year. "Funds are on the way". No one takes any legal action on this.
9 October 2025
Unprompted review
I made withdrawal request around 25…
I made withdrawal request around 25 days ago. They mailed me to settled my fund within 5 to 7 working days but still they don’t reply my mail and back my fund, and their website mentioned instant withdrawal. Totally scam broker. I have prove copy of email. Please everyone don’t wast your hard earned money to put in this broker. If possible all are requesting to set complain against them. Very bad this broker and their trading system.
1 August 2025
Unprompted review
They stole my deposit.
They stole my deposit.
After trading for a few days, I decided to make a deposit from my account, and it's been over two weeks, and they haven't processed my withdrawal. I contacted them by email, and they replied that they would return my money in a few days. It's been over a week since then, and they still haven't given me my money. They're scammers. Be careful. I don't recommend them. I'm still waiting for a response.
23 July 2025
Unprompted review
Still stalling payouts
Happy that support reached out last week, however the payout seems to be stalling. No communication and updates on why it takes longer than the 1-5 days process time to withdraw.
21 July 2025
Unprompted review
Reply from Levels
Hi Ken, Thank you for your feedback. As we have informed you earlier, we are unable to process your withdrawals through Bank Wire for the time being. Our team has already communicated with you several times via email regarding this matter. Kindly allow us some time to recheck with the relevant team for further clarity, and our support team will continue to communicate with you via email to assist you directly.
Reply from Levels
Dear Jawareesh,
We have thoroughly reviewed your case and would like to clarify the situation. Your initial deposit has already been refunded in full.
However, due to your location being under international sanctions, we are unable to allow you to trade or maintain an active account on our platform. As a regulated company, we are required to strictly adhere to these sanctions, and unfortunately, this prevents us from onboarding clients from certain regions.
We truly apologize for any inconvenience this may cause and appreciate your understanding.
Scam Alert
Scam, I have tried to make a withdrawal on my account 65331 but it is always rejected, customer service always says it will be processed by accounting but my withdrawal is always rejected. I have tried to withdraw dozens of times but the result is the same never processed.
27 June 2025
Unprompted review
Reply from Levels
Dear Achmad Imam Wahyudi,
Thank you for your feedback. We truly regret any frustration you’ve experienced.
After reviewing your account (65331), we found that your recent withdrawal requests were submitted using an incorrect method. Unfortunately, this caused the last seven attempts to be automatically rejected by our system. Our support team had also communicated the need to use the correct withdrawal method in order for processing to take place.
Additionally, as of now, your account shows a negative balance, which also prevents further withdrawal activity until it is resolved.
We are here to assist you in resolving this issue. Please contact our support team directly so we can guide you step-by-step on submitting your next request correctly.
We appreciate your understanding and look forward to assisting you.
Terrible company poor communication
Terrible company poor communication ! would not recommend to anyone ! Don’t pay out withdrawals
4 June 2025
Unprompted review
Fraud company take money but don't give…
Fraud company take money but don't give u withdrawals i can show proof purposely with holding withdrawals I think there going bank rupt so can't pay anyone.
29 May 2025
Unprompted review
Reply from Levels
Dear John,
Thank you for taking the time to share your concerns. We understand how important timely withdrawals are to our clients and would like to clarify the situation surrounding your account.
Your MT5 account currently reflects a negative balance, which restricts further withdrawal activity until resolved.
Cannot withdraw 3 months already no…
Cannot withdraw 3 months already no support answer . don't use this platform
13 May 2025
Unprompted review
Reliable Customer Service
So far I have contacted customer service maybe 3-4 times. Each time the problem has been resolved very quickly and the staff response time is consistent as well as impressive.
Thankyou for doing a great job so far 👍🏻.
16 April 2025
Unprompted review
Good service
16 April 2025
Unprompted review
Good management service
received the withdrawal finally so I will change the rating as the management has changed and they are just processing everything and working on it. Thanks again for the support and hope you fix everything ..I will continue with them to make sure and I love the platform
10 April 2025
Unprompted review
Big scam been waiting for withdrawall…
Big scam been waiting for withdrawall of 1000€ for about 2 weeks now and they don’t even reply. They should be ashamed of the scam they are pulling!!!
3 April 2025
Unprompted review
Beware of this site
Beware of this site, DO NOT USE THEM. They have not let me withdrawal any funds from my account and they still will not let me withdrawal my funds, its been over 3 months. I am now looking at legal action.
3 February 2025
Unprompted review
Reply from Levels
Dear Don Campbell,
We appreciate all feedback, but after reviewing our records, we could not find any registered client under your name. We kindly ask you to reach out to our support team first so we can investigate and resolve any concerns you may have.
Regarding withdrawals, we always process them promptly unless there is a violation of our terms and conditions. In rare cases, withdrawals may be delayed if a client is found to be engaging in system abuse, such as arbitrage or high-frequency trading bots, which can exploit our excellent trading conditions. These measures are in place to ensure fair trading for all our clients.
Additionally, we noticed that your Trustpilot account has been posting multiple negative reviews across various platforms, which raises some concerns about the legitimacy of your claims.
We value transparency and fairness, and we encourage you to contact us directly so we can assist you properly.
Best regards,
Would not let me withdraw funds
Would not let me withdraw funds. This broker is a scam!! Do not use!!
5 February 2025
Unprompted review
Reply from Levels
Hi Michael,
We're sorry to hear that you're experiencing difficulties with withdrawals. Unfortunately, we cannot see your email address here, so we are unable to check your account details directly.
Please note that all clients can withdraw their funds unless they have open trades that affect their account equity. If a withdrawal request exceeds the available equity due to running trades in a negative position, it may not be processed.
Additionally, withdrawals may be restricted if there is a violation of our terms and conditions, such as arbitrage trading, high-frequency trading, or any misuse of the favorable trading conditions we provide.
We value your feedback and take your concerns seriously. Please reach out to our support team for further assistance, and we'd be happy to investigate your case.
Best regards,
Currently invested in the automated…
Currently invested in the automated systems and gotta say the success has been unreal. My account has grown significantly over the last few months, highly recommend anyone new to the world of trading to put a small portion of their savings into the systems and watch how you can beat the banks. The team is great and the support has been exceptional!
26 February 2025
Unprompted review
Smooth withdrawals
Smooth withdrawals, quick responses and not a bad word to say!
26 February 2025
Unprompted review
Fxlvls.com Falls Short of Expectations
I`m disappointed with the service i received from your company. Despite your reputation, my experience was below standard. If not for the intervention of my display pivture, i`d have been left stranded. I hope you`ll take steps and meet the expectations set by your reputation. otherwise, you risk losing customers.
19 December 2024
Unprompted review
I’m based in England & I’ve had 3…
I’m based in England & I’ve had 3 withdrawals now from my accounts, All processed within 2 days of requesting! The team is very diligent with any queries. And the returns I’ve had since November are unreal! I also recommended my friend and her account is growing nicely! I wake up most mornings to profits already so I don’t know what the negative reviews are talking about! Excited to see my account growth by end of 2025!!
14 January 2025
Unprompted review
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