Wide spreads. The deposit and withdrawal process is smooth, but the spreads are wide , especially on Bitcoin, where there is a $70 difference. When you open a 1-lot trade, you are immediately down $70... See more
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2 factor authentication should not be compulsory, i was in the middle of a trade when i was locked out of TradingView and when i tried to login again they sent a code to my email. There was a delay in... See more
Company replied
Company details
- #75 of 78 best companies in Investment service
About FxPro
Written by the company
FxPro is a globally recognised broker offering an extensive range of 2100+ trading instruments, including Forex, Shares, Spot Indices, Futures, Spot Metals, Spot Energy, Cryptos & ETFs. We provide traders with access to top-tier liquidity, advanced trading platforms, and professional-grade tools, ensuring an exceptional trading experience with award-winning order execution and no dealing desk intervention.
With over 25 years of expertise, FxPro has built a reputation for reliability and transparency. We are fully regulated by reputable financial authorities, including the FCA and SCB, so our clients can trust that we adhere to strict regulatory standards for security and client protection.
FxPro offers multiple platforms to suit different trading styles, including MetaTrader 4, MetaTrader 5, cTrader, and our FxPro in-house all-in-one mobile app and online WebTrader. Each platform is packed with advanced tools and features, allowing traders to customise their experience based on their strategies. Our range of account types caters to both new and professional traders, with a variety of options for spreads and trading conditions.
For ultimate convenience, the FxPro app serves as an all-in-one solution, letting clients manage their accounts, deposit and withdraw funds, access trading tools, and monitor their performance directly from a mobile device. Additionally, we offer a range of educational resources and market analysis to support traders at all levels.
With over 123 industry awards, FxPro continues to set the standard for professional trading conditions. Whether you’re a beginner or an experienced trader, our mission is to provide a secure and seamless trading environment.
FxPro is also a proud partner of the McLaren F1 Team.
Contact info
13-14 Basinghall str.,, EC2V 5BQ, City of London, United Kingdom
- +44 (0) 203 151 5550
- support@fxpro.com
- www.fxpro.com
2.9
Average
777 reviews
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Platform freezes conveniently when…
Platform freezes conveniently when there is news. You are unable to transfer funds or deposit money but in trade section as well as on MT4 and MT5 platform, symbols are moving perfectly. Very unreliable.
2 March 2026
Unprompted review
Reply from FxPro
Hi Jadon,
We’re sorry to hear about your experience.
Our platforms are designed to remain stable, including during high volatility news events. In some cases, temporary issues may be related to local internet connectivity, device performance or network latency rather than the trading servers themselves.
We would like to investigate this properly. Please contact our support team with the exact date, time, platform used, and any relevant screenshots so we can review the logs in detail. You can reach us via Live Chat through our official Contact Us page: https://www.fxpro.com/contact-us or you can email support@fxpro.com
We look forward to assisting you.
Regards, FxPro
unable to withdraw funds
unable to withdraw funds. saying withdraw pending even though usd trc20 adress fully correct. dont reply to mails.
28 February 2026
Unprompted review
Reply from FxPro
Hi Talha,
We can see that your withdrawal request has now been approved. Withdrawal requests are typically processed within one working day. If your request was submitted over the weekend, this may have caused a slightly longer processing time than usual.
If you have any further questions or require assistance, please contact our support team who will be happy to help: https://www.fxpro.com/contact-us
If your issue has now been resolved, we would kindly ask you to reconsider your rating.
Regards, FxPro
Scam
Please avoid them they a worst support and withdrawal 🤬🤬🤬
Try Do this you will know
Open account deposit money and you got to make very good profit in short time until then don't withdraw any money and later when an single trade you make great profit you make immediate withdrawal then you will receive an email saying you breached the contract and terms all profit will be forfeited but that's not it they will foreclose you account then
they will not even send you your margin money after deducting profit also
That's not best part even the best part is try contacting them in mail you not receive an single reply for week
Then try their chat support every single one of the agent will tell everyday " we are looking to the mail we will send reply "
But believe me you will not get your money and not an reply
For the record I have my everyday chat screenshot and email but unfortunately I cannot show in here
24 February 2026
Unprompted review
Reply from FxPro
Hi there,
FxPro is a fully regulated broker operating under multiple financial authorities, and we apply our Terms and Conditions consistently to all clients.
We are unable to discuss account specific details in a public forum. If you have already contacted us by email, we kindly ask you to await the official response from the relevant department.
Please be assured that client funds are managed in accordance with regulatory requirements.
Regards, FxPro
Fraud and scammers
Hi
They are total fraud after few days of opening I made an very good profit but then when I apply for withdrawal they are saying you have breached the terms and conditions then they removed all profit and they also forcely took my deposit also
this company is fraud when I just ask for my deposit they closed my account
And later they say they will reply to email but for no one replied not to even 1 mail now its almost week
23 February 2026
Unprompted review
Reply from FxPro
Hi Siddharamreddy,
FxPro is a fully regulated broker operating under strict regulatory frameworks, and we handle all client matters in accordance with our Terms and Conditions and compliance obligations.
For security and confidentiality reasons, we cannot discuss account-specific matters publicly on Trustpilot. If you would like further clarification regarding your case, please contact our Support team directly via Live Chat or email at support@fxpro.com so we can review your account in detail.
Regards,
FxPro
Shitty support
Shitty support ! they are never reply ! it's fully scam
22 February 2026
Unprompted review
Reply from FxPro
Hi.
We’re sorry to read your comment.
FxPro is a fully regulated broker, and we strongly reject any claims of being a scam. Our support team operates 24/5, and we aim to respond to all enquiries as quickly as possible.
If you are experiencing an issue, please contact us directly via our official Contact Us page so we can review your case properly:
https://www.fxpro.com/contact-us
Regards, FxPro
I requested a withdrawal from my…
I requested a withdrawal from my account number W01520346USD exactly 18 days ago. Unfortunately, I still haven't received any money. They keep stalling and giving me evasive answers. Why isn't my money being credited?
5 February 2026
Unprompted review
Reply from FxPro
Hi Mustafa,
We would like to clarify that we are not holding your funds. FxPro is a fully regulated and established broker, and all withdrawals are processed strictly in line with regulatory requirements.
Your withdrawal has been approved and released from our side. When funds are returned to a bank card, the crediting time depends on the card issuer and payment system, which is outside of our control and may take many working days.
If you wish to track the transaction, please email accounting@fxpro.com to request the ARN (Acquirer Reference Number). You can then provide this to your bank so they can trace the payment on their side.
Regards, FxPro
Worst process
Worst process. Don't believe this company. Withdrawal issues. Customer service not proper response
18 February 2026
Unprompted review
Reply from FxPro
Hi there.
We requested your account details so we could investigate, however we did not receive a response. Without this information, we are unable to verify your case or confirm whether you are an existing client.
FxPro is a fully regulated broker operating under multiple financial authorities. We do not have withdrawal issues provided the correct withdrawal method is used in line with our policy, typically returning funds to the original source.
If you are a client, please contact us directly via our official Contact Us page so we can review your case properly:
https://www.fxpro.com/contact-us
Regards, FxPro
Hello I have Done withdrawals and the…
Hello I have Done withdrawals and the system is saying approved but they have not reflected to my account
19 February 2026
Unprompted review
Reply from FxPro
Hi there,
We are unable to investigate this matter as no account details have been provided. We have previously requested additional information to locate your profile but have not received a response.
If a withdrawal shows as approved, it means it has been processed from our side. We typically process withdrawals within one working day.
Please note that card withdrawals can take 2–10 working days to reflect, depending on the issuing bank. This timeframe is set by the payment provider and is outside of our control.
Without your registered email or account number, we cannot verify whether you are an active client. Kindly contact our support team directly with your account details so we can review this properly: https://www.fxpro.com/contact-us
Regards,
FxPro
Scam broker
Scam broker
I win 28k and they removed all profit, deleted my account
I dep 5k usd then make 28k profit with 2 entries with over 100pips but they said toxic flow then canceled my profit. This account copied from icmarkets acc, and icmarkets paid for all but fxpro deleted my acc already
Big scam broker
7 February 2026
Unprompted review
Reply from FxPro
Hi Duc Hoanh,
This is not something we can discuss via Trustpilot, as it involves specific account activity.
If you wish to review this case further, please contact our support team directly with your account number and full details of the trades in question. Our team will be able to examine the execution data and provide a formal response in line with our Terms and Conditions.
FxPro operates as a fully regulated broker and applies strict monitoring policies regarding trading activity to ensure fair market conditions for all clients.
Regards,
FxPro
iriskenski ⓐ gmail com
My experience with FxPro’s funding and withdrawal process was extremely frustrating. Depositing funds was easy enough, but when it came time to withdraw, everything became complicated. There were constant delays, and repeated verification requests that felt unnecessary and excessive.
The withdrawal methods listed on the platform did not work as smoothly as advertised. Processing times were much longer than expected, and support kept giving generic responses instead of actually resolving the issue. It felt like I was being pushed in circles instead of getting a straight answer.
What’s most disappointing is that the issue was eventually resolved, but not by the platform itself.
It took external help to step in and sort out what should have been handled directly and professionally by FxPro in the first place. It wasn't easy but at the end I managed to get my funds back and moved on.
If you're dealing with issues like this, feel free to ask, I can tell you who helped me.
A trading platform should be reliable when it comes to handling clients’ money. Unfortunately, in my case, it was not. I would advise others to be cautious when it comes to funding and withdrawals.
10 October 2025
Unprompted review
Reply from FxPro
Hi.
We have carefully reviewed your comment. However, we are unable to locate any trading account associated with the email address you provided.
We previously requested additional information in order to identify and review your case, but we did not receive a response. Without verified account details, we are not able to investigate or confirm the circumstances you describe.
For clarity, FxPro processes withdrawal requests within one working day from our side. The time it takes for funds to reach a client may then depend on the selected payment provider. As a fully regulated broker operating under strict compliance and anti-money laundering requirements, we may request verification where necessary.
FxPro is a regulated and established broker trusted by millions of clients worldwide. We take funding and withdrawal procedures seriously and handle them in line with regulatory standards.
If you are an actual client, we invite you to contact our support team directly with your trading account number and registered email address so we can review your case properly: https://www.fxpro.com/contact-us
Regards,
FxPro
Wide spreads
Wide spreads. The deposit and withdrawal process is smooth, but the spreads are wide , especially on Bitcoin, where there is a $70 difference. When you open a 1-lot trade, you are immediately down $70. I hope you can consider lowering the spreads to make trading more competitive.
15 February 2026
Unprompted review
Reply from FxPro
Hi there.
Thank you for your feedback. We always aim to keep our spreads as competitive as possible while maintaining reliable execution and deep liquidity.
Please note that Bitcoin is a highly volatile instrument, and spreads can widen during periods of increased market activity. If you are currently using a Standard account, you may benefit from our Raw+ account, where Bitcoin spreads start from $15 USD plus commission, offering tighter pricing for active traders.
We appreciate your suggestion and will continue working to enhance our trading conditions.
Regards, FxPro
I have not had any serious problem…
I have not had any serious problem trading with them BUT recently their support is taking forever to respond (Live support i am talking of) and withdrawals take longer even for methods expected to be instant!
Disconnection and delays in TradingView is also a thing that should be fixed. Otherwise they are good.
As i keep trading with them i will have a more detailed review in the future, for now 3 stars are enough. I would also like to highlight the fact that i like the fact that i can open a trading account to trade in cTrader.
13 February 2026
Unprompted review
Reply from FxPro
Hi there,
Thank you for your balanced feedback and for continuing to trade with us.
We’re sorry to hear about the recent delays you experienced. Please note that withdrawals are typically processed from our side within one working day, although the time it takes to reach you may depend on the payment provider.
Regarding TradingView, the previous disconnection issues should now be resolved, so we encourage you to try again. If you continue to experience any difficulties, we will be happy to look into it further.
We also appreciate your positive comments about cTrader and are glad you’re enjoying the platform. We look forward to earning that higher rating as you continue trading with us.
Regards, FxPro
Serious Warning! FxPro Is Withholding Clients’ Deposits and Profits
I would like to present my issue with FxPro as follows:
On February 5, 2026, I deposited $10,000 into my MT5 account (No. 530132711) and generated a profit of $21,016 through trading.
After that, I submitted a withdrawal request for $31,000. However, FxPro locked my account and froze all of my funds, including both my initial deposit and profits. As of today (February 13, 2026), more than a week has passed and I still have not been able to withdraw my money. FxPro has not provided me with any clear explanation.
I trade with many different brokers and have always been able to withdraw funds quickly. Only FxPro is attempting to hold my money.
I would very much like to upload my trading history for everyone to verify, but I cannot find the option to upload images on Trustpilot.
I want to warn everyone that FxPro appears to be having serious issues in its treatment of clients.
I will continue to provide updates on my situation.
Latest update: FxPro has scammed me out of $21,000 in profits, and no legitimate reason has been provided. Everyone should be cautious and avoid trading with FxPro.
13 February 2026
Unprompted review
Reply from FxPro
Hi Nguyen,
FxPro is fully regulated, and we do not intentionally withhold client funds or profits.
Our team will contact you as soon as possible with an update. Alternatively, you can reach our support team via LiveChat on our website or email support@fxpro.com so we can assist you promptly.
Regards,
FxPro
Frustrating !!!!!
I have provided all the required documents, including my ID and bank statements with my address. Despite this, the broker kept asking where I am currently staying on vacation and exactly when I will return. The broker is being intrusive and is abusing its rights by prying into my private matters. They are creating unnecessary problems and responding very slowly to emails. They keep calling me. I was already exhausted before the account was even activated.
I have never experienced anything like this with any broker before — making the verification process so difficult and complicated for a normal user. Then they proceed to withhold my funds, which I cannot withdraw because the withdrawal option is not active. Meanwhile, the deposit option remains active at all times, even though the account is not active.
No institution or application has ever frustrated me as much as this one.
11 February 2026
Unprompted review
Reply from FxPro
Hi Gabriela,
Thank you for sharing your feedback. We are sorry to hear that you found the verification process frustrating.
As a regulated broker, we are required to verify certain information and may request additional clarification if needed. This is part of our regulatory obligations and is designed to protect both our clients and the integrity of the trading environment. We apologise if any of the questions felt intrusive, as this is never our intention.
Regarding your funds, withdrawals are not blocked where cleared funds are available. In some cases, deposits may be rejected or placed on hold pending verification. In line with anti-money laundering requirements, withdrawals are typically processed back to the original funding method.
We understand that compliance checks can sometimes feel inconvenient, and we appreciate your patience. Please contact our support team directly so we can review your specific case and assist you further.
Regards, FxPro
Problems With TradingView Integration
FxPro has serious issues with TradingView.
The TradingView connection disconnects multiple times every day, forcing me to log in again and again. This problem has been reported many times, yet FxPro still hasn’t fixed it. It disrupts live trading and shows a lack of reliability and technical stability. A broker of this size should not have such basic platform issues. Very disappointing experience.
10 February 2026
Unprompted review
Reply from FxPro
Hi Sakeriye,
Thank you for sharing your feedback and we are sorry to hear you experienced this. This should now be resolved, so please try reconnecting to TradingView. If you continue to experience any difficulties, please contact our support team via LiveChat on fxpro.com or email support@fxpro.com so we can assist promptly. We appreciate your patience.
Kind Regards,
FxPro Team
I deposited some money into a trading…
I deposited some money into a trading account. Made a little profit back but decided now was not the right time to trade for me. Tried to withdraw the money, it says it has been processed but nothing is showing in my bank account. Tried the support bot who tells me it could take up to 15 working days. Appalling service when brokers like OANDA process and payout usually within 24 hours. Out of all the brokers I have used over the last 5/6 years, this one is by FAR the worst! Furthermore, to add to my review they are FCA regulated (I don’t know how) so definitely should not be allowed to hold on to peoples money this way. It is disgraceful and dishonest. Do NOT use this broker if you are looking for a positive trading experience.
6 February 2026
Unprompted review
Reply from FxPro
Hi Shania,
We’re sorry to read about your concerns. We previously reached out requesting additional details so we could investigate further, but unfortunately we have not yet received a response.
FxPro is a fully regulated broker, operating under strict regulatory standards to ensure the safety of client funds. Withdrawal requests are typically processed within 1 working day from our side. However, the time it takes for funds to reach your bank depends on the payment method used. For example, card withdrawals can indeed take several working days to appear, which is determined by the banking system and is outside of our control once the funds have been sent.
We would like to resolve this for you as quickly as possible. Please contact us with your account details via support@fxpro.com so we can investigate immediately and assist further.
Regards,
FxPro
2 factor authentication should not be…
2 factor authentication should not be compulsory, i was in the middle of a trade when i was locked out of TradingView and when i tried to login again they sent a code to my email. There was a delay in the arrival of the code and by the time i got back in i had missed the opportunity
6 February 2026
Unprompted review
Reply from FxPro
Hi Okoi Ofem,
Thank you for sharing your feedback. We understand how disruptive it can be to lose access while trading and appreciate you bringing this to our attention.
We are currently aware of a disconnection issue affecting TradingView and want to assure you that our teams are actively working to resolve this as soon as possible to ensure a smoother trading experience.
Please remember that two factor authentication is an important security layer designed to protect your account and funds from unauthorised access.
If you continue to experience any difficulties, we encourage you to contact us directly at support@fxpro.com or via live chat at fxpro.com
Regards, FxPro
I can say this broker is getting better…
I can say this broker is getting better day by day. Hope that you stay like that
4 February 2026
Unprompted review
Reply from FxPro
Hi there,
Thank you for your encouraging feedback! We’re delighted to hear that you’ve noticed our continuous improvements. Enhancing our services and trading environment is an ongoing priority, and we remain committed to delivering a high-quality experience for our clients.
Regards, FxPro
FxPro Vietnam is the worst user experience
FxPro Vietnam - the worst user experience ever
Successfully opened an account and uploaded all required documents, yet my account is still not activated for trading.
They even hired inexperienced staff to call clients and annoy, asking irrelevant questions and not supporting anything
4 February 2026
Unprompted review
Reply from FxPro
Hi there,
We requested your details so we could investigate your case, however we have not received a response. Without this information, we are unable to confirm whether an account has been created or review what may have caused the delay.
Please note that we do not contact clients without reason. Any calls made are strictly for important matters such as verifying account details or completing regulatory checks, helping ensure the safety and integrity of your account.
We kindly ask you to contact us directly so we can locate your profile and resolve this promptly. You can reach our support team via email at support@fxpro.com or via live chat at fxpro.com
Regards, FxPro
Twice now since trading there has been…
Twice now since trading there has been a gold rush down we all know it happens people recouping their trade for cash
....How come the software stops functioning when you need to see it the most, you need the darn chart to make your decisions....
On 30th jan I had a blank buffering fxpro page and was unable to do a thing about it I lost everything
..I think the market is rigged ! And someone turns off the on button !
I have a trust issue with your software when it is under pressure of high volume traffic plus tradeveiw chart had problems on the 30th and I pressure that affects you ...I will work around it by always expecting it to crash and burn ...under pressure.....Jane
30 January 2026
Unprompted review
Reply from FxPro
Hi there,
Thank you for sharing your concerns. We previously asked for your details so we could investigate, but unfortunately, we have not received them. At this stage, we are unable to verify whether you hold an account with us or review the incident.
FxPro platforms are built for stability and remain fully operational even during periods of high market volatility. If you experienced an issue, we take this very seriously and want to examine it properly.
Please contact our support team with your account details, the date and time of the incident, and any relevant screenshots so we can investigate this further and assist you accordingly.
You can find our official contact details here: https://www.fxpro.com/contact-us
Regards, FxPro
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