I found Fyfo quite by accident. The site was very easy to use and the prices keen - particularly like the photo magnify - allows you to get a close look before ordering that was a mahoosive help in... See more
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I bought 2 pairs of shoes here, arrived quickly, all in order. One pair had o be returned after 4 months as they were getting leaky, a manufacturing problem. Martin and Monica were very helpful and pa... See more
Placed order & paid online, received no correspondence whatsoever to confirm my order. 3 days later I received an email advising 1 of the items I had ordered was out of stock, even though it stated... See more
Ordered 2 pairs of shoes totally just under £100, received an order confirmation email but a week later still hadn't received a dispatch notice. Contacted the company who sent me 2 emails, the first... See more
Company replied
Company details
Written by the company
Based on 20+ years of expertise in the footwear industry, FYFO (Fit Your Feet Online) has grown from a small family-run business into a leading independent footwear retailer. We are dedicated to providing a comprehensive selection of shoes for men, women, and children, with a special focus on hard-to-find sizes and comfortable fits. We offer a diverse range from everyday essentials to specialist outdoor gear. We stock top global brands including Clarks, Skechers, Hush Puppies, Merrell, and Vionic. We pride ourselves on being "the destination for every foot," offering a wide variety of wide-fit options (E and EE), half sizes, and large men’s sizes (UK 13–15). As a technology-driven, research-focused company, we leverage innovative solutions to ensure a seamless shopping experience, competitive pricing, and fast delivery. We partner with brands that prioritise environmental responsibility, whilst we offer our own "FYFO" signature line, hand-picked by experts. At FYFO, our mission is to fit your fashion aspirations by delivering the right products at the right time. Whether you’re looking for seasonal style or practical comfort, we’ve got you covered.
Contact info
The Enterprise Centre, University Of East Anglia, NR4 7TJ, Norwich, United Kingdom
- sales@fyfo.co.uk
- www.fyfo.co.uk
3.4
Average
98 reviews
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Hasn’t replied to negative reviews
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It was my first time using this website …excellent service and quality.
It was my first time using this website and the sandals I ordered are exactly as expected and were much cheaper than elsewhere, especially given that the postage was free as well. They also arrived within 3 days so I'm very pleased with my purchase and would definitely recommend.
21 May 2017
Unprompted review
Website should be updated more …
Website should be updated more regularly. My purchase was paid for immediately but 4 days later I received an email to say the product was out of stock. Surely I should not have been able to order and pay for an item that is not in stock!!
19 May 2017
Unprompted review
Appalling service
Placed order & paid online, received no correspondence whatsoever to confirm my order. 3 days later I received an email advising 1 of the items I had ordered was out of stock, even though it stated 3 in stock when ordering. The email also stated that as 1 item was out of stock they would assume I wouldn't want the other item & cancelled my whole order.
I replied to the email questioning why it stated 3 in stock when ordering & 7 days later I am still waiting for a response.
Appalling customer services & wont use this site again.
7 May 2017
Unprompted review
Second time to have to put on Trust …
Second time to have to put on Trust Pilot so wont try again.
FYFO have been extremely helpful.
Would have given 5 stars only the first time I was sent the wrong colour shoes.
They were quick to try and rectify things and also to reimburse everything.
I will use the company again most definitely.
Elizabeth
2 April 2017
Unprompted review
Highly recommended suppliers
Order a pair of boots arrived within the date expected with excellent returns policy.
Thanks for my wonderful pair of El Naturalista boots.
15 March 2017
Unprompted review
love the look!!
These boots are ultra sexy and elegant at same time. well made. love them so much. the patent black jelly material is exactly what I was looking for. I can wear in any season. love the faint lemon scent.
25 February 2017
Unprompted review
Easy to order good value
As above but you have to pay to return items, otherwise would have been 5 stars
20 January 2017
Unprompted review
ordered shoes
i ordered shoes and was then told that they were out of stock a couple of days later
1 December 2016
Unprompted review
Haflinger slippers
Brilliant quick delivery and cheaper than the shops, very happy :)
20 November 2016
Unprompted review
ordered then told out of stock. very disappointed
do not use. took my order and payment then refunded 3 days later saying item out of stock.
18 October 2016
Unprompted review
Brilliant!
Excellent product, good price and speedy delivery. Can't ask for anything more!
19 August 2016
Unprompted review
Poor service
I ordered a pair of shoes that I was desperate for.
I waited quite a while only then to receive an email from PayPal saying FyFo had refunded my money but still to this day I haven't heard a word fro FyFo to say my order is now not available and I would get a refund, I've heard nothing and if it wasn't for PayPal I'd still be waiting on my delivery.
22 July 2016
Unprompted review
Reply from FYFO | Fit Your Feet Online
Hi Tracey,
I am very sorry that we have not been in contact sooner. If you could please email sales@fyfo.co.uk we can look into this matter for you. I apologise for the inconvenience caused to you.
Kind regards,
FYFO
Upset ordered some shoes that weren't even in stock!
Ordered a pair of shoes, didn't say they were out of stock. Money was taken out of my account. Five days later received an email to say I couldn't have them as they weren't in stock!
Disappointed I really wanted the shoes and thought I'd finally found a pair of them.
2 July 2016
Unprompted review
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