Oh that’s so cool! Just received and tried the hat + shirt by 35C, got immediately refreshed, for 1.5h, until gear got dry. Then I just re-wet them 😁 And indeed, there is a wet-shirt effect but it la... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The gloves are great, I have Raynaud’s and swim all year round in wild water, it’s been a game changer putting these on in the really cold months. The first pair i ordered were too big so i exchanged... See more
Company replied
I wish all the batteries had the USB C connector so I don't have that many cables for each heated clothe, still very nice product, feels good with the body compared to others brands I got. Very nice q... See more
Company replied
The website does not mention import duty and charges which amounted to £58.00 on top of the £180.00 cost for the heated gloves. The pricing was in sterling so no suggestion that they were being shipp... See more
Company replied
Company details
About G Heat
Written by the company
G-Heat est une marque française qui, depuis 2017, développe des vêtements technologiques, chauffants et rafraîchissants qui procurent de véritables sensations de performance, confort et bien-être, été comme hiver !
Notre but est de proposer des vêtements technologiques qui évitent que votre corps ne montre des signes de faiblesse et vous maintiennent dans de bonnes conditions physiques quelle que soit l’activité en cours.
Nos vêtements combinent les superpouvoirs des éléments naturels, comme le chaud et le froid, à des matières premières de haute qualité et des finitions techniques, résistantes, respirantes, imperméables, extensibles…
CHAUFFANT RAFRAîCHISSANT
Notre but est de proposer des vêtements technologiques qui évitent que votre corps ne montre des signes de faiblesse et vous maintiennent dans de bonnes conditions physiques quelle que soit l’activité en cours.
Nos vêtements combinent les superpouvoirs des éléments naturels, comme le chaud et le froid, à des matières premières de haute qualité et des finitions techniques, résistantes, respirantes, imperméables, extensibles…
CHAUFFANT RAFRAîCHISSANT
Contact info
Les offres Black Friday
4.1
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customs duty is additional to the price charged
The website does not mention import duty and charges which amounted to £58.00 on top of the £180.00 cost for the heated gloves. The pricing was in sterling so no suggestion that they were being shipped from France and would need to clear customs.
Delivery was severely delayed because of this and the tardy operation on the other side of the channel.
4 January 2025
Reply from G Heat
Bonjour,
Merci d'avoir pris le temps de nous faire un retour sur votre produit.
Nous ne manquerons pas de faire remonter vos remarques sur la livraison et les taxes ( bien présente dans nos conditions CGV)
L'Equipe G-Heat
----
Hello,
Thank you for taking the time to give us feedback on your product.
We'll be sure to pass on your comments about delivery and taxes (which are clearly set out in our General Terms and Conditions).
The G-Heat Team
The promise of delivery time was kept.
The promise of delivery time was kept.
The article I've ordered was professionally package in a box.
Finally I managed to find a heated vest which fits at G Heat.
I use it in the soccer stadium on cold days and it works very good
19 January 2025
Reply from G Heat
Merci pour votre confiance. 😊
Nous sommes ravis de lire que nos produits correspondent à vos attentes.
L'équipe G-Heat
Received Gloves thanks but do not get…
Received Gloves thanks but do not get very warm 🤔
9 January 2025
Reply from G Heat
Bonjour,
Merci d'avoir pris le temps de nous faire un retour sur votre produit.
Nous ne manquerons pas de faire remonter vos remarques à notre pôle produit
L'Equipe G-Heat
-----
Hello,
Thank you for taking the time to give us feedback on your product.
We'll be sure to pass on your comments to our product department.
The G-Heat Team
Bad quality and bad customer service
I don't recommend buying from this brand. The gloves are not heating, there are super uncomfortable with the battery on top of your wrist, and it's heavy so you couldn't wear them very long anyway. Plus, you only get 14 days to return your article to get a refund, EVEN during the Christmas Holidays. What a scam.
11 December 2024
Reply from G Heat
Hello,
Thank you for taking the time to give us feedback on your product.
We'll be sure to pass on your comments to our product department.
We have clearly stated our returns policy, even during the festive season.
The G-Heat Team
Moyenne
Moyenne. I was expecting they will heat more, according to the comments I have read. I used them while riding my bike, with 8-10 degrees of temperature, for 20 mins and still have my fingers cold.
22 November 2024
Reply from G Heat
Hello,
Thank you for taking the time to give us feedback on your product.
We'll be sure to pass on your comments to our product department.
Best regards,
The G-Heat Team
------------------------------------------------
Bonjour,
Merci d'avoir pris le temps de nous faire un retour sur votre produit.
Nous ne manquerons pas de faire remonter vos remarques à notre pôle produit
Cordialement,
L’équipe G-Heat
Excellent service
22 November 2024
Reply from G Heat
Bonjour,
Merci pour votre retour d’expérience ! Il nous conforte dans les efforts que nous faisons pour proposer des offres et des services de qualité à nos clients.
Bonne journée !
L'équipe G-Heat
The company is great
The company is great , atleast they were able to resolve the issues I had with them
25 September 2024
Reply from G Heat
Hello,
Thank you for your feedback. It encourages us to continue to improve in order to offer our customers new quality products.
Sincerely,
The G-Heat Team
I had frostbite …
I had frostbite and now have poor circulation leading to risk of more frostbite… these gloves bring the warmth I need to continue doing winter sports
7 June 2024
Reply from G Heat
Hello,
Thank you for taking the time to send us your feedback.
We're delighted that our products have helped you and this encourages us to continue working on improving them.
Have a nice day,
The G-Heat Team
Batteries
Inpeccable le gilet mais par grand froid les batteries ne tiennent pas plus de deux heures!
4 April 2024
Reply from G Heat
Bonjour,
Merci d'avoir pris le temps de nous faire un retour sur votre produit.
Comme évoqué lors de notre échange, les batteries pleinement chargées (comptez environ 6-7h), disposeront de l'autonomie suivante, selon l'intensité :
Intensité faible - 6 à 7 heures d’autonomie
Intensité moyenne - 3 h 30 à 4 h 30
Intensité élevée - 2 à 3 heures
Ces valeurs étant données à titre indicatif dans des conditions optimales d'utilisation, elles peuvent changer en fonction des conditions climatiques et du produit chauffant.
Effectivement, le froid intense impactera les performances de la batterie (elle s'épuisera légèrement plus vite), le choix d'un powerbank disposant d'une capacité plus grande pourra vous aider.
Nous sommes ravis d'avoir pu échanger avec vous et vous souhaitons une belle journée !
L'Equipe G-Heat
Cordialement,
L'Equipe G-Heat
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.