g-portal.com Reviews 

2,988
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company, often praising the reliable server performance. Customers frequently mention that setting up and customizing servers is quick and simple, while the user interface remains intuitive and easy to navigate for everyone. Furthermore, consumers deeply appreciate the responsive support team, noting that technical hurdles are handled efficiently and professionally. Some reviewers were not happy with response times, mentioning exceptionally long waits and support tickets closed without clear resolutions or explanations. A few people also experienced persistent server performance problems, unexpected technical bugs, or unhelpful communication during difficult troubleshooting processes with staff.

What people talk about most

Service

Clients share positive opinions on service, highlighting reliable server performance and efficient uptime.... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the support team is prompt, highly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their quick response times,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that setting up servers is fast, simple, and... See more

Response time

Consumers find response times to be prompt, with many reporting quick ticket resolutions within minutes or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more

Company replied

Rated 5 out of 5 stars

This service has been running very smoothly for myself and my friends. We were going to take a pause, but somehow I was accidentally billed for the next month automatically. I created a ticket and it... See more

Company replied

Rated 5 out of 5 stars

I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more

Rated 5 out of 5 stars

Been a customer for over 10 years running ARK and DayZ servers and never had an outage or issue that wasn't resolved 5 minutes after emailing support. Very fairly priced for a small group of gaming fr... See more

Company replied


Company details

  1. Gaming services

About g-portal.com

Written by the company

GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.

We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:

✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!

Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.

GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,988)

641 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

will help get to the root of the issue

very quick to reply and very helpful. Ran me through what the issues where and nothing was working then they reset my server and it was woking fine. so helpful as i didnt know what i was going to do. great service

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Server Support

I was setting up a 7dtd server for a previously popular mod. I tried alone and was getting no where. After 4 days of failure I reached out to support and they helped me find the problem and helped me get it up and running. Kudos to the support team! Shout out to
amyg
bo_g
shelly
dianam
ned
All great support members that helped me through this.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

The servers available are awesome and reliable

The servers available are awesome, new games are always being added. The pricing can be a bit higher than some but usually it is based on usage at G-Portal.
I run Conan Exiles and love the service, never had any real issues in 3 years. Highly recommended.Reliability is top of its class.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstandng

had an issue with mods on my ark server made a ticket and support was very timely and friendly and fixed the issue very quickly

6 November 2025
Unprompted review
Rated 5 out of 5 stars

I don't really have much to say.

Don't really know what to type as everything in my experience just works and those VERY few occasions I've ever needed to reach out to CS because of issues I couldn't solve or just for questions not in their wiki they have always been quick with a response (Hallmark of Gportal in my opinion)

Though there seems to be a general consensus online (looking on reviews here and there on the internet) that while they are quick on responses it's often "no-answer" answers.

This however has not been my experience at all through the years I've been using Gportal.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I have used them

I have used them, on/off, since launch of Conan Exiles and I have always been satisfied with them.
*on/off because I don't always play games that need a rented server

5 November 2025
Unprompted review
Rated 4 out of 5 stars

User-Friendly interface

+ very easy server setup / config
+ one-click server backups
+ very good game selection
+ servers rented as a "GameCloud" of N player slots - you can have multiple games in the same cloud or flexibly transfer the full server load into a single game (i.e. 8 slots total for Abiotic Factor with 4 players max and Vintage Story with 4 players max or just ARK with 8 players)
* decent pricing
- server usage data / players logged in does not match actual situation
- inexplicable heavy server lag at times

2 November 2025
Unprompted review
Rated 4 out of 5 stars

Very good

Work's very well with my group and the mods we use for minecraft, no issues at all for us.

29 October 2025
Unprompted review

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