Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This service has been running very smoothly for myself and my friends. We were going to take a pause, but somehow I was accidentally billed for the next month automatically. I created a ticket and it... See more
Company replied
I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more
Been a customer for over 10 years running ARK and DayZ servers and never had an outage or issue that wasn't resolved 5 minutes after emailing support. Very fairly priced for a small group of gaming fr... See more
Company replied
Company details
About g-portal.com
Written by the company
GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.
We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:
✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!
Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.
GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.
Contact info
Welfenstraße 22, 81541, München, Germany
- 069 380766670
- support@g-portal.com
- www.g-portal.com
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As a 76-year-old I am not the most…
As a 76-year-old I am not the most computer literate person. The people in support were extremely patient and helpful. I am so pleased with the product and staff that I wish I could give 6 stars.
23 May 2026
Unprompted review
Reply from g-portal.com
Hello John,
Thank you very much for this heartfelt review! 🙌
We're especially happy to hear that you felt well supported by our team. We believe that great customer service means taking the time to help every customer, regardless of their technical experience. 😊
Your kind words about our team's patience and helpfulness mean a great deal to us. Knowing that you're so satisfied with both our product and service that you'd like to give us 6 stars is a wonderful compliment for the entire team.
Thank you for your trust and for taking the time to share your experience. We wish you continued enjoyment with your server, and we're always here to help whenever you need assistance.
Best regards
Your GPORTAL Team
fast answer
fast answer, and also giving out every information that would helped at the same time. it was answered by nicholas of ur team.
17 May 2026
Unprompted review
Reply from g-portal.com
Hallo Luunta
Thank you very much for your great feedback! 🙌
We’re really happy to hear that you received a fast response and all the helpful information you needed right away. That’s exactly the kind of support experience we aim to provide! 😊
A big thank you as well for your kind words about Nicholas — we’ll gladly pass them on to him. 🚀
Thank you for your trust and we hope you continue to enjoy your server!
Your GPORTAL Team
Super Team
KnowLedgable , friendly, fast and efficient. Fantastic support and honestly textbook example of proper tech support. hihgly recommended
15 May 2026
Unprompted review
Reply from g-portal.com
Hallo Lucius
We’re truly happy to hear that you experienced our support as knowledgeable, friendly, fast, and efficient. Providing exactly this kind of high-quality technical support is what we strive for every day! 😊
Your kind words mean a lot to our team and motivate us to keep delivering the best service possible. Thank you as well for your strong recommendation! 🚀
We hope you continue to enjoy your server!
Your GPORTAL Team
Quality Service & Good Customer Support
I've only been using GPortal's services for a short time, but my experience has been a good one. I needed some help moving a server and Jessica (customer support) was on it within a few minutes and had my issue resolved. The service was both timely and done with professional courtesy. Thumbs up from me!
13 May 2026
Unprompted review
Reply from g-portal.com
Hello Birmingham,
Thank you very much for your wonderful review! 🙌
We're delighted to hear that your first experiences with GPORTAL have been so positive. It's especially great to know that Jessica was able to assist you quickly and professionally with your server migration. 😊
Providing fast, knowledgeable, and friendly support is exactly what we strive for, so we're thrilled that this was reflected in your experience.
We will gladly pass your kind words on to Jessica. Thank you for taking the time to share your experience with us.
We wish you continued enjoyment with your server, and we're always here to help whenever you need assistance!
Best regards
Your GPORTAL Team
Customer service is king
Customer service is king, the employee bo_g and Ned who claims to be a supervisor has serious issues with what good customer service is and how they treat 10 year customers, instead of fixing the issue they want to argue with the customer! They need serious customer service training. I like G-Portal which is why I am so surprised with the snowflake attitude of these two employees of G-Portal. The question is do I stay or do I go to another platform and decline giving them anymore of my money? Do I let these two incompetent employees ruin a 10 year association with this company and lose all my stuff? I will have to seriously think on this. I would not recommend anyone to G-Portal services until they can get their house in order. Ned I challenge to get some customer service training and set a good example for bo_g.
10 May 2026
Unprompted review
Reply from g-portal.com
Hello Shedrick,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that this was your experience with our support team. Especially after being a customer for such a long time, our goal is always to ensure that you feel respected, valued, and well supported. We regret that you came away with the impression that more time was spent arguing than working toward a solution.
We take feedback regarding our customer service very seriously, as providing professional and respectful support is one of our highest priorities. At the same time, we would like the opportunity to fully review the situation and understand exactly what happened.
Unfortunately, we are unable to clearly identify your case based on a public review alone. If you would be willing to provide your ticket number or customer ID, we would be happy to investigate the matter in detail and review the interactions internally.
We greatly appreciate the trust you have placed in GPORTAL over the years and would welcome the opportunity to address your concerns and learn more about your experience.
Best regards
Your GPORTAL Team
Some Issues, however
Some Issues with the server failing to start, However as with every experience i have with Gportal staff and services they are very prompt to get it up and running this time was no difference, prompt service and got my new game server up and running so my boys are able to start our adventures into a new game
9 May 2026
Unprompted review
Reply from g-portal.com
Hello Edward,
Thank you very much for your wonderful review! 🙌
We're delighted to hear that we were able to help you quickly with your server startup issues once again. When you're looking forward to starting a new adventure with friends or family, it's especially important to get everything running smoothly as soon as possible. 😊
That's why we're happy to know that our team was able to get your new game server up and running quickly, allowing you and your boys to jump into your new adventure without significant delays.
Thank you for your trust and continued support. We wish you and your boys lots of fun in your new game, and we're always here to help whenever you need assistance.
Best regards
Your GPORTAL Team
Gportal is a good if not the best option
If you are looking for a reliable service provider, Gportal is a safe choice. I have had servers for two different games through Gportal and they have worked great for me, except for small "bugs" that have appeared during game updates. In these situations, the customer service has been really impeccable and above all really fast.
9 May 2026
Unprompted review
Reply from g-portal.com
Hello Joni,
Thank you very much for your fantastic review! 🙌
We're delighted to hear that you've had such positive experiences with our servers across multiple games and that you consider GPORTAL a reliable service provider. 😊
Game updates can occasionally introduce unexpected challenges, so we're especially pleased to know that our support team was able to assist you quickly and effectively whenever issues arose.
Your praise for the speed and quality of our customer service means a great deal to us and motivates our entire team to continue delivering the best possible support every day.
Thank you for your trust and for sharing your experience with us. We wish you continued enjoyment with your servers!
Best regards
Your GPORTAL Team
Fastest ticket ever! (no sarcasm)
We wanted to migrate our US East server to US West. I submitted a ticket at 12:12am on April 30th. By 12:46am on the same day our US East cloud was de-activated our backup taken and I had already received a prorated credit for the remaining time which I used to spin up a US West server.
I have honestly never had a ticket resolved this fast before. Kudos to the g-portal team.
Edit: Fixed a glaring typo.
29 April 2026
Unprompted review
Reply from g-portal.com
Hello Martin,
Thank you so much for your amazing feedback! 🙌
We’re truly happy to hear that the migration of your server from US East to US West went so quickly and smoothly. 😊
Having your ticket handled, the backup completed, and the prorated credit provided within such a short time is exactly the kind of service experience we aim to deliver to our customers.
A huge thank you as well for your kind words about our team — we’ll gladly pass them along! 🚀
We hope you continue to have lots of fun with your new server!
Best regards,
Your G-Portal Team
Jessica responded in a very timely…
Jessica responded in a very timely matter and was super helpful!
3 May 2026
Unprompted review
Reply from g-portal.com
Hello Vince,
Thank you so much for your great feedback! 😊
We’re very happy to hear that Jessica was able to help you so quickly and that you’re satisfied with our support. That’s exactly how it should be! 🙌
We’ll gladly pass your kind words on to Jessica. Thank you for your trust and we wish you lots of continued fun! 🚀
Best regards,
Your G-Portal Team
Great Support Team!
Ned was to the point with my problem and provided the quickest and simple solution. This was not my first time I've been helped by gportal's support team. I've also had Amyg assist me with random errors/bugs in the same respectable manner.
30 April 2026
Unprompted review
Reply from g-portal.com
Hello,
Thank you very much for your great feedback! 😊
We’re really happy to hear that Ned was able to help you quickly and efficiently, and that he found the right solution for your problem right away. That’s exactly how support should work! 🙌
It’s especially great to know that you’ve had multiple positive experiences with our support team — we’ll gladly pass your kind words on to Amyg as well.
Thank you for your trust and we wish you lots of continued fun! 🚀
Best regards,
Your G-Portal Team
Used this service many times already…
Used this service many times already and always worked perfectly, if I ever ran into a problem I got help very quickly and many thanks to sebastian.gemmi he was a magician in fixing my server
30 April 2026
Unprompted review
Reply from g-portal.com
Hello AK,
Thank you very much for your great feedback! 😊
We’re very happy to hear that everything has worked perfectly for you so far and that you’re satisfied with our service. That’s exactly how it should be! 🙌
It’s even better to know that you received quick help when you needed it — we’ll gladly pass your special praise on to sebastian.gemmi. 🧙♂️✨
Thank you for your trust and we wish you lots of continued fun with your server! 🚀
Best regards,
Your G-Portal Team
Having been a GPortal customer for 3 years...
Having rented two servers on GPortal over the last 3-4 years I can say I'm wholely disappointed with 1) the service itself and 2) the support (and the fact its pay-per-ticket if you want an actual answer).
Pricing is outrageous. Service/uptime/stability is in the toilet and frankly they don't really seem to care about their customers or their concerns.
Moving to XRealm about 3 months ago was the best decision I've made as as server owner - night and day difference.
Hoping others have a better experience but after allowing them some time (6-12 months) to potentially sort things out and demonstrate some willingness to improve I'd been left disappointed.
For the record the games I've had hosted are:
Enshrouded: Terrible performance in almost any area with >2 players on a 10 slot server, approx £42/quarter. You're literally better hosting localling and running P2P.
Dune: Awakening: Borderline unplayable. 8+ manual restarts required a day to get between Hagga and the Overworld and even then you're losing vehicles/bases because half the time you're stuck in limbo because the connectivity is forever down and support is on average about a 4 hour turn around to address things. They're almost always unwilling to restart clusters even with 1 active player on it. "Just wait until tomorrow reset it will be fixed by that"...spoiler alert; Daily reset doesn't fix it.
Icarus: Probably about the only stable server I've had from GPortal but no point splitting the account if 2/3 are essentially unplayable.
29 April 2026
Reply from g-portal.com
Hello CameronT,
Thank you for taking the time to share such detailed and honest feedback.
We’re truly sorry to hear that your experience over such a long period did not meet your expectations especially after using our services for several years. We completely understand how disappointing that must be. 😔
We take your concerns very seriously, particularly regarding performance, stability, and your overall experience with our support. It’s not the experience we aim to provide, and we’re sorry that you felt unheard or that your issues weren’t resolved to your satisfaction.
With titles like Enshrouded or Dune: Awakening especially in early access technical challenges can unfortunately occur that aren’t always fully within our control. That said, it’s always our goal to support you as best as possible and communicate transparently.
We’re sorry that we ultimately couldn’t meet your expectations and that you decided to move to another provider, though we completely understand your decision given your experience.
If you ever decide to give us another chance in the future, we’d be more than happy to support you again and show you that we can do better.
Thank you again for your open feedback, and we wish you all the best with your future projects!
Best regards,
Your G-Portal Team
G-portal got my server up and running…
G-portal got my server up and running within seconds and had a great and speedy response time with my questions. 5/5 would recommend if you're trying to make a server for a game. I personally made one for Runescape: Dragonwilds. :)
30 April 2026
Unprompted review
Reply from g-portal.com
Hello Anhur,
Thank you very much for your great feedback! 😊
We’re very happy to hear that your server was up and running so quickly and that you received helpful support right away when you had questions. That’s exactly how it should be! 🙌
Thank you as well for your recommendation – and we wish you lots of continued fun with your Runescape: Dragonwilds server! 🚀
Best regards,
Your G-Portal Team
Customer support is a massive failure…
Customer support is a massive failure in any regard.
DayZ server hosting, I have attempted to load 40+ mods to the server and it breaks. 39 and there is no issues anywhere, but.. as soon as #40 is activated, it stops transmitting data to the DayZ client, even if the server is online, it lists "Too Many Mods" and the mod list will be blank, no crash log indicating any issue, change which mod #40 is, and it's the same thing. Attempted using DZSA Launcher but the server does not appear there at all.
When inquiring with customer support, 3 different people responded over the course of the "conversation" where 1 person attempted to be helpful, but the others told me it was my fault, look at my mods and they do not offer mod support.
Update: as of 04-28-26, the customer support of "dianam" was the most helpful, where the suggestion was in error, it was not far off and i was able to figure it out myself after the fact (from a 2nd ticket on the same issue)
9 April 2026
Unprompted review
Reply from g-portal.com
Hello Kuro,
Thank you for your detailed feedback.
We’re sorry to hear that you experienced these issues with your DayZ server – especially when planning a setup with many mods, it’s understandably very frustrating if things seem to break at a specific limit. 😔
We also understand your frustration regarding the support communication. Having multiple agents involved and receiving inconsistent responses is far from ideal and does not meet our standards. We’re sorry that it felt like the issue was being placed on you.
We would really like to take a closer look at your case and work together with you to identify the root cause. With reproducible behavior like this (always occurring with the 40th mod), there are often technical factors we can investigate.
As we don’t have direct access to your customer data via Trustpilot, Trustpilot will reach out to you. Once we have your details or a ticket ID, we’ll be happy to review everything in detail and work towards a suitable solution.
Best regards,
Your G-Portal Team
FIRST EXPERIENCE.
First experience with GPortal. At the beginning I had many difficulties to properly run my server, but fortunately the Support ( in the person of ALU, RAINERF and STEFFIW ) saved me with an incredible patience and helpfulness. They made an amazing job!
Recommended!
23 April 2026
Unprompted review
Reply from g-portal.com
Hello Andrea,
Thank you very much for your great feedback! 🙌
We’re really happy to hear that your start with GPORTAL was a bit challenging at first, but that our support team was able to help you with patience and dedication. That’s exactly how it should be! 😊
A big thank you as well for your kind words about ALU, RAINERF, and STEFFIW – we’ll be sure to pass this on internally.
Thanks again for your recommendation, and we wish you lots of fun with your server! 🚀
Best regards,
Your G-Portal Team
Amazing costumer service
Had an issue with setting the server. Wrote a ticket and got reply in 5min. Big thx for resolving the problem to Nicholas. First time having excellent service!
20 April 2026
Unprompted review
Reply from g-portal.com
Hello Aleksy,
Thank you very much for your great feedback! 🙌
We’re really happy to hear that your issue with setting up the server was resolved so quickly and that you received a reply to your ticket within just a few minutes. That’s exactly how support should work! 😊
A big thank you as well for your kind words about Nicholas – we’ll be sure to pass them on.
Thank you for your trust, and we hope you continue to enjoy your server! 🚀
Best regards,
Your G-Portal Team
GREAT SUPPORT
One of if not THE best services for server hosting, I have used them for at least 8 years now, for games like Conan Exiles, Valheim, Enshrouded, Ark, and now soon Windrose. I have never had a bad experience, and if there is any time something goes wrong that I can't figure our on my own, their support is always so fast to help, (usually within an hour or two)
13 April 2026
Unprompted review
Reply from g-portal.com
Hello,
Thank you so much for your amazing feedback! 🙌
We’re truly happy to hear that you’ve been using our services for so many years and that you’re satisfied with your experience across games like Conan Exiles, Valheim, Enshrouded, and ARK. Long-term feedback like yours shows us that we’re on the right track. 😊
It’s especially great to hear that you see our support as fast and reliable—that’s exactly what we aim for, so you can get back to playing as quickly as possible.
Thank you for your trust and we wish you lots of continued fun gaming! 🚀
Best regards,
Your G-Portal Team
Been using Gportal for over a year
Been using Gportal for over a year for a few different games. My experience has been nothing but great. The servers are stable. The customer service is great and the selection of games is good. I would recommend using Gportal.
12 April 2026
Unprompted review
Reply from g-portal.com
Hello Cody,
Thank you so much for your great feedback! 😊
We’re really happy to hear that you’ve been using G-Portal for such a long time and that you’re so satisfied with our servers and support. That’s exactly what we aim for – stable performance, fast assistance, and a wide selection of games 🎮
Your recommendation truly means a lot to us and motivates us to keep giving our best 🙌
We wish you lots of fun gaming in the future! 🚀
Best regards,
Your G-Portal Team
Carsten was a great support when our…
Carsten was a great support when our server got wiped because of a game update. Within 10 minutes our problem was solved. Thanks Carsten!
11 April 2026
Unprompted review
Reply from g-portal.com
Hello Andreas,
Thank you so much for your great feedback! 😊
We’re very happy to hear that your issue was resolved so quickly – that’s exactly how support should work! 🙌
We’ll gladly pass your kind words on to Carsten 🚀
We wish you continued fun gaming and are always here if you need us! 🎮
Best regards,
Your G-Portal Team
All-Around Worth the Price
I had an issue with my server being down for a few days due to a firmware issue. It was resolved and the time I couldn’t connect to the server was refunded generously after they helped me get my server back up and running. Thank you for your help and understanding.
25 March 2026
Unprompted review
Reply from g-portal.com
Hello Rykota,
Thank you for your feedback.
We’re very sorry to hear that your server was unavailable for such a long period of time – especially when you’re looking forward to spending time playing together, this is understandably extremely frustrating. 😔
You are absolutely right: if a server is unusable for several days and the cause lies on our side, this is not a standard we accept. We also fully understand that the compensation you received did not meet your expectations.
We would like to take another detailed look at your specific case and work with you to find a fair solution. Unfortunately, we do not have direct access to your customer data via Trustpilot.
Trustpilot will reach out to you – as soon as we receive your details, we will review the case again and get back to you as quickly as possible to resolve this together.
Thank you for taking the time to share your experience with us, even though it was not a positive one.
Best regards,
Your G-Portal Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.