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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many people found the website difficult to navigate and expressed dissatisfaction with the overall user experience, describing it as broken or problematic. Customers frequently reported issues with customer service, noting unresponsiveness and a lack of support, particularly concerning gift card offers and review moderation. There were also consistent complaints about the product itself, with many feeling that reviews were unfairly moderated or that promised rewards were not delivered. Some people were dissatisfied with the contact methods, mentioning undeliverable emails and difficulty reaching a real person. Additionally, some reviewers found the process of submitting a review to be complicated and time-consuming, often requiring extensive information and screenshots.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers find the site difficult to... See more

Customer service

Reviewers express widespread dissatisfaction with customer service. Many report that support ignores emails... See more

User experience

Users describe ambiguous interactions with user experience. Many reviewers praise the platform's ease of... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report that their emails are ignored or... See more

Product

Clients share negative opinions on product experiences. Many reviewers express frustration with repetitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had trouble at first because the identity check kept failing and support wasn't clear, So submitting a review was frustating. But after I raised the issue again, they finally fixed it properly and thi... See more

Rated 4 out of 5 stars

Great service team and opportunities. The analytics could be a lot better with the amount of tracking they do.

Rated 2 out of 5 stars

I was invited to complete a review of one of their customers and my vendor 800com. If my review was approved I would receive gift card in 2-3 business days for my time. That was Jan 16th. My review... See more

Company replied


Company details

  1. Electronics & Technology

Written by the company

G2 is a peer-to-peer, business solutions review platform headquartered in Chicago, Illinois.


Contact info

  • 100 S Wacker Dr STE 600, 60606, Chicago, United States

  • www.g2.com

3.3

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No 25$ Gift Card. Avoid submitting your review at all cost.

I recently received an invitation email from deel & G2, as my company uses an HR app called deel, inviting me to write a review on G2 in exchange for a $25 gift card.

The message stated that once my review was approved, I would receive another email with instructions on how to redeem the reward.

I invested considerable time and effort in crafting a detailed, genuine review based entirely on my personal experience. I even attached a screenshot to verify my authenticity as a real user.

My review was subsequently approved, and I received an email confirming this approval.

However, there was no mention of the promised gift card or redemption process. When I reached out to customer support for clarification, I was met with a response stating that my review was deemed “not based on a genuine experience”. I therefore did not qualify for approval—even though it had already been approved, and that I had submitted proof of my usage.

This situation feels deeply misleading and unprofessional. I followed every instruction carefully, provided evidence, and engaged in good faith. Yet, not only was the promised incentive withheld, but I also discovered that even after deleting my account, my review would remain on the platform, beyond my control. (By neglecting data protection and user control, this service fails to meet modern standards. )

Such practices are deceptive and undermine user trust. I strongly advise others to refrain from participating in these so-called review reward programs, as they appear to be nothing more than a scam.

6 November 2025
Unprompted review
G2 logo

Reply from G2

Hi YF, Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/.

Rated 1 out of 5 stars

⚠️ ATTENTION SCAM Website

⚠️ ATTENTION — BIG SCAM! G2G IS A SCAMMER PLATFORM ⚠️

I’ve spent over $200 on three Steam accounts here — including orders #1758914087757OMOS and #1732745955293LHJ5 — and every single one was reclaimed by the original owner within days. The sellers promise the accounts are “safe” and “permanent,” but they just take them back after a short time.

G2G’s so-called “insurance” system (around 14 days) is part of the scam. The scammers know exactly how to use it — they wait until the period ends, then steal the accounts again, while G2G says, “Sorry, it’s out of insurance.” That’s their game.

Support is useless. They only send copy-paste messages like “we’re sorry, please contact us,” even when you already have. They never refund, they never ban the sellers, and they let the same scammers keep selling again and again.

This is not a mistake — it’s a scammer system built to look official. G2G protects sellers, not buyers. I’ve reported everything, and still nothing changes.

And I already know what they’ll do after this review — they’ll reply here with the same fake apology, pretending to care. Don’t fall for it.

DO NOT BUY FROM G2G. You’ll lose your money and your account. This site is a scam, and their “insurance” is a trap.

5 November 2025
Unprompted review
G2 logo

Reply from G2

Hi Khalil, You have reported a concern for the company G2G. We are G2.com, a business software and services reviews platform. Please raise your complaint to the correct organization so that your issue gets addressed.

Rated 2 out of 5 stars

I don't understand this company

I don't understand this company. You submit a review, but even after multiple screenshots, your review still hasn't been approved. Maybe they require the third party to pay for review approval. Come on, G2.

5 November 2025
Unprompted review
G2 logo

Reply from G2

Hi Eku, Thanks for sharing your concerns. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. We strive to ensure all our reviews are from real users and in fact have an entire team dedicated to this task. If you ever have a concern about the validity of a review, feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/.We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible.

Rated 1 out of 5 stars

Seems scammy and doesn't work

I asked Chat GPT how my company could be higher up in a search, and one of the sources it listed for improving was "get high ranking reviews on G2." I had never heard of this site before, but thought I'd give it a try.

First, it looks like it's not legit to me. Something about the styling, the old look of the website, the lay out, the content...just altogether makes it feel like a scammy site to me. I went ahead any way to see if next steps created any concern for me.

Second, I created an account and they asked for a verification process. I was unable to verify myself using the email and link they sent. I don't know why. I reached out for help and received no response. I then received reminder emails to verify my account, and responded asking for help, but they were "no reply" emails. I reached out for help via their website contact and received no response.

After about a month, I decided I would try again, and this time I used a more general email for my business instead of my personal email and created a new account. Same problem. I could not verify the account and I could not get help.

It seems that they really want something else, and I don't know what that is. Given how scammy the site looks, I'm not willing to keep trying. Hopefully AI searches will stop using this site for authoritative information about businesses.

G2's competitors are very easy to work with and seem more legitimate in every way.

28 October 2025
Unprompted review
G2 logo

Reply from G2

Hi Anthony, Thanks for sharing your concerns on Trustpilot. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/. Let us know if there’s anything specific we can help you with.

Rated 1 out of 5 stars

Lie to get you to review.

They will happily offer money for your review, and after you put time into the review, tell you you were too late. Despite never stating a time limit or number of reviews from others.

28 October 2025
Unprompted review
G2 logo

Reply from G2

Hi Alex, Thanks for reaching out. I took a look and the gift card has already been sent for your review on our end. You can find it in your G2 profile.

Rated 2 out of 5 stars

This company baits you with gift cards...

This company baits you into writing a review by offering gift cards. After spending time and effort submitting a review etc they will say no gift cards are available. Save your time and don't review.

14 October 2025
Unprompted review
G2 logo

Reply from G2

Hi Hayden, Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/.

Rated 1 out of 5 stars

Untrustworthy as a service!

Really disappointing experience as a professional reviewer. Promises of token reward to invest time into reviews and then no rewards emerge. What a total waste of time. Account deleted and totally do not trust.

13 October 2025
Unprompted review
G2 logo

Reply from G2

Hi Nick, Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/.

Rated 1 out of 5 stars

Solicit review with payments and then…

Solicit review with payments and then don't pay. Avoid leaving reviews here and don't trust the ones that are up. A paid review collector.

9 October 2025
Unprompted review
G2 logo

Reply from G2

Hi Reinhardt, Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/.

Rated 2 out of 5 stars

Good luck getting hold of a real person

Trying to get hold of real person is next to impossible if you are a paying customer. Support cancels tickets without any response or assistance. They seem to care more about about billing then making sure you are supported to be a successful as a customer.

26 September 2025
Unprompted review
G2 logo

Reply from G2

Hi Sally, Thanks for sharing your concerns on Trustpilot. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. Let us know if there’s anything specific we can help you with. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/

Rated 1 out of 5 stars

Worst website ever

Slow website, too many sponsored contents and its an absolute mess!! So hard to navigate. Horrible web design job

10 September 2025
Unprompted review
G2 logo

Reply from G2

Hi Mik, Thanks for sharing your concerns on Trustpilot. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/

Rated 1 out of 5 stars

Scammer

The company scammed me. I got an email saying that if I left a review, I would receive $25. I wrote the review, but then the company deleted our conversation. So be careful — all their reviews are paid and fake!

29 August 2025
Unprompted review
G2 logo

Reply from G2

Hi Nina,Thanks for reaching out. I took a look and the gift card has already been sent for your Rocket Reach review on our end. You can find it in your G2 profile. Please make sure to keep a check on your account for details of your submitted reviews and rewards.

Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague. Same as so many others on here, promised a gift card, but then they said I wasnt one of the first, even though the original email just stated I had to leave a review before 31st of August, nothing about "being the first"


"It's your last chance to receive a £50 Amazon voucher just for you!

Leave us a quick review on G2 by 31st August and we’ll send a £50 Amazon voucher your way to treat yourself to something fun.

It only takes 5 minutes to complete - no strings, no awkward small talk. Don't miss out!"

28 August 2025
Unprompted review
G2 logo

Reply from G2

Hi Olly, Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/

Rated 1 out of 5 stars

Magic Money Disappearing Site

This site is amazing… if you’re a seller. They can revoke Valorant accounts after 14 days, and your money just disappears. Truly a ‘fantastic’ experience for buyers!

27 August 2025
Unprompted review
G2 logo

Reply from G2

Hi Arda, Thanks for sharing your concerns on Trustpilot. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. Let us know if there’s anything specific we can help you with. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/

Rated 1 out of 5 stars

They requested a review of a service…

They requested a review of a service promising a gift card in exchange. The review was approved but no gift card.

18 August 2025
Unprompted review
G2 logo

Reply from G2

Hi Emma , Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/.

Rated 1 out of 5 stars

I will not trust their reviews or ranking!

We selected a service based on their very favorable review and high ranking on their site, but the outcomes were disappointing. We shared an honest, low review and one-star ranking on their platform, but they continued to skip and make unreasonable excuses for not uploading it.
We’ll never depend on them again.

15 August 2025
Unprompted review
G2 logo

Reply from G2

Hi Ayman, Thanks for reaching out and for sharing this concern. It looks like that was an error on our part. We have since sent the gift card and you should be able to find it in your email. Thanks for taking the time to leave a review!

Rated 1 out of 5 stars

Gift Card - Beware

G2 is extremely difficult to work with if you have a question about receiving your gift card. I submitted a review, it was accepted and approved and is published, yet their customer service rep keeps telling me it doesn't merit the gift card. While it's only $10 it's the principle of the matter, I have sent them screen shots, of their emails, the published review, the acceptance /published email and yet they don't send the gift card. I have done reviews in the past where they did pay, I don't know why they wouldn't pay, all they say is it doesn't qualify for approval, yet I have the email saying it's approved. Also, when I try to respond to the email from support it always bounces back saying it's undelivered, talk about terrible customer service!

13 August 2025
Unprompted review
G2 logo

Reply from G2

Hi , Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/.

Rated 2 out of 5 stars

Misleading information about review…

Misleading information about review gifts. From "we are happy to send you a gift" I received an email saying that I was not one of the first ones, so no gift.

11 August 2025
Unprompted review
G2 logo

Reply from G2

Hi Nuno, Thanks for reaching out. We’re unable to find an account associated with this user name. Please provide the email you used to create your G2 account so I can look into this further and help you in the best way possible. Feel free to reach out to us by opening a ticket in our help center here: https://help.g2.com/.

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