Daniel - installation technician, is truly a man for the job. To me he had perfect balance between being professional and being human. Regarding the system itself- works as agreed - but its also one... See more
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See what reviewers are saying
I had the best experience with G4S. Thomas Larsen, the specialist that came to evaluate the house, was very helpful and truly interested in finding out our needs. He went above and beyond when... See more
I had a terrible experience with G4S. It was ok in past years. However, from this year G4S started sending technicians to my business location without prior notice. After each unexpected visit, G4S... See more
From the very first meeting with Kasper Rabech, everything was professional and well understood. Installation was simple and he worked so quietly and I could even carry on working from home myself... See more
Company details
Written by the company
En tyverialarm fra G4S kan sikre din familie mod indbrud og øge trygheden i hjemmet. Vi er glade for, at vi er danskernes foretrukne alarmselskab, og hver dag arbejder vores ca. 2.000 medarbejdere for at skabe sikkerhed, tryghed og tilfredse kunder.
Written by the company
Contact info
Roskildevej 157, 2620, Albertslund, Denmark
- 70 33 00 40
- kundeservice@dk.g4s.com
- www.g4s.dk
4.4
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good and kind service
7 December 2022
Mails with personal information to strangers
You send me mails, I have never requested.
You send contract information to the wrong (my)email adress to a foreign country.
You don’t stop it after a lot of replies.
Not trustworthy insurance company…
8 December 2022
Installation
God service, grundig gennemgang og godt produkt til konkurrencedygtig pris. Super serviceminded rådgiver👍
9 October 2022
Good and very fast installation
Good quality of equipment, but there are a few problems:
-the cameras only have a 90-degree angle and does not have wide angle
-the main hub has a bright light, and at night, the light illuminates the entire room. the main hub has settings, but no permission to configure them. The same story with other sensors.
-G4s only uses 1 code word and it's impossible to tell who is actually calling from the center because there are some programs where you can set any number and make a call, which is what spammers usually do.
Good service.
Subscription a little higher then other places also has financering price which binding for 60mth
30 September 2022
super venlig person som var hos os og…
super venlig person som var hos os og installere, alarmerne
14 September 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great and very efficient service
2 September 2022
Reply from G4S Danmark
Hi Dimitris
We're so glad to read that you have a good experience with G4S!
Thanks for the 5 stars!
Have a nice day
Kind regards
Nickolai, G4S
Supper god behandling super god…
Supper god behandling super god installation supper god oplevelse med supporten
Simpel og godt produkt nem at betjene
29 August 2022
Reply from G4S Danmark
Hej Torben
Tak for din bedømmelse og 5 stjerner det glæder os at du har haft en god oplevelse samt rådgivning fra vores gode kollegaer.
Tak fordi du benytter G4S du ønskes en god dag
Med venlig hilsen
Nickolai, G4S
Poor app and a contract that locks your in for years
The app is not as good and the competition’s, UX for configuring the devices is quite complicated and no possibility for connecting to other connected devices or setting up routines like starting every night at midnight.
Billing is only available as quarterly, and somehow it never got registered in betalingsservice, so there was always some problem where we didn’t get the bill or got it to late. Never experienced the same problems with other companies.
After becoming tired of this we decided to change to Verisure as they offer a better app and were around 280kr cheaper per month.
Then when I cancelled my contract and wanted to send my gear back they insisted that I have to pay for it and will force me to pay the remaining 5000kr over the next few years, plus they charge 1200kr cancelation fee.
So be careful when reading their contract so you don’t get locked in for years with a sub par system.
15 August 2022
Unprompted review
God service.
15 August 2022
Reply from G4S Danmark
Hej F
Det glæder os at du er tilfreds med den service du har fået.
Tak for de 5 flotte stjerner!
De bedste hilsner
Nickolai, G4S
Excellent!!!
25 July 2022
Worst experience with service provider…
Worst experience with service provider in DK.
I would not give even one star. Not enough that seller promised something and now is telling me I misunderstood it, absolutely reduculous. For more than a month we are using night mode and realised nothing is added to night mode and when I call technician has attitude as I am stupid because we have not added anything to night mode and then to top it up, when I asked lady handling my invoice issue, to ask seller to call me, she tells rudely he will not call and we consider this case closed. Who is working in this company??? Nobody cares about customer thats for sure with this kind of attitude:( Very dissapointing.
I was happy with Verisure and was stupid enough G4S to convince me to change based on lies!
22 June 2022
Unprompted review
Reply from G4S Danmark
Hi Vaida
We have tried to call you regarding this case but without any luck
therefore we have sent you an email with a solution on this case.
We're sorry for the experience you had with us in this case and hopefully
our solution will make everything good again.
Please call us on 70330040 or reply to the email so we can provide you
with the solution.
Kind regards
Nickolai,G4S
We had a great service
We had a great service. It went very quickly to get a time that worked well for us to set up the alarm in our house. We were shown how to use the system. It is easy to use and looks great!
21 June 2022
Reply from G4S Danmark
Hi Timothy
We're glad to see that you are satisfied with our service and the process went so quickly and we found the time to set up the alarm. We're also happy to see you got a good instruction in your new alarm system so you find it easy to use.
Thank you for the five stars and the time you put into this review.
Wish you a good summer.
Kind regards
Nickolai, G4S
Super god kundeservice samt en god en…
Super god kundeservice samt en god en produkt man får
30 May 2022
Super god service
2 May 2022
Reply from G4S Danmark
Hej John
Vi glade for at læse du oplever god service hos os
da vi altid bestræber os på netop dette.
Tak for dine 5 stjerner.
De bedste hilsner
Nickolai, G4S
Reply from G4S Danmark
Hej Peter
Vi glade for at læse du har oplevet god levering samt at din opsætning var tilfredsstillende.
Vi beklager hvis du sidder med følelsen af du har fået for lidt introduktion og læring i forbindelse med dit nye anlæg.
Du velkommen til at kontakte os på 70330040 så vil vi med glæde hjælpe dig.
Du ønskes en god dag.
Med venlig hilsen
Nickolai, G4S
Super godt team til instruktion og…
Super godt team til instruktion og opsætning - vi er meget. Glade
27 March 2022
Proffessionel service
1 January 2022
Reply from G4S Danmark
Hej Jan
Det glæder os at høre at du er tilfreds med vores service.
En stor tak for de 4 stjerner og ikke mindst fordi du har taget dig tid til at lave denne anmeldelse. Det er meget værdsat.
Du ønskes en god dag.
De bedste hilsner
Trine, G4S
Can not give more star
Can not give more star, because your agent promised me some improvements many month ago and still nothing...
15 December 2021
Unprompted review
Reply from G4S Danmark
Hi Zoltán
Thank you for taking the time to tell us about your experience with G4S.
Based on your review our technical support has contacted you and I hope that you are satisfied with the service you received from them.
Merry Christmas from all of us in G4S.
Charlotte, G4S
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