Gadget Guard Reviews 

2,664
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Absolutely trash the screen protector, camera lens protector, the case. All is garbage and they charged me $120 for their bundle pack. I wouldn’t pay 50. I should’ve spent less and gotten better quali... See more

Rated 1 out of 5 stars

I’m regretting paying for this lifetime replacement!!! I had to pay for shipping and I could get by a lot cheaper by not having done this! Besides that, the edges break up even though I have a case on... See more

Rated 1 out of 5 stars

TERRIBLE!!! UPDATE: I originally said "I gave this company $49.99 for a lifetime guarantee. They now tell me that I had to register my product within 40 days of purchase. Never mind that I have m... See more

Rated 5 out of 5 stars

The product is great and the customer support is the best customer support ever. They don’t make you wait too long, it’s an actual human and not a robot, and they actually help and not just waste your... See more

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1.8

Poor

TrustScore 2 out of 5

3k reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.8

All reviews

(2,664)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you!

I still need to take off the old gadget guard and put on the new one but I did get my new one in the mail. Thank you so much!

25 June 2022
Unprompted review
Rated 2 out of 5 stars

Misleading advertising

The "free" replacement is billed at $8.00. It's for shipping costs which are actually $1.00. There is an option to order more than one but at checkout it only allows one to be shipped no matter how many are requested. Why not just be honest?

7 June 2022
Unprompted review
Rated 4 out of 5 stars

A little less on it than previously...

There usually is a confirmatory email that follows placing an order, which I never got. So when I inquired, the item almost magically appeared at my door very shortly after the inquiry. But otherwise, all good. As I stated in a previous review, I had some issues ordering initially, but got some good help with the associate that guided me through it and some monetary relief as well, so very appreciated.

5 May 2022
Unprompted review
Rated 1 out of 5 stars

I received a broken replacement screen…

I received a broken replacement screen and I need to know how to fix that.

4 May 2022
Unprompted review
Gadget Guard logo

Reply from Gadget Guard

Hi Judy, we are so sorry to hear that happened! Please reach out to our Customer Support Team by email at support@GadgetGuard.com or chat with them on our site, www.GadgetGuard.com Monday - Friday 9 AM - 5 PM Mountain time. We look forward to hearing from you to resolve this ASAP.

Thank you,
Gadget Guard

Rated 5 out of 5 stars

Good

My screen protector cracked and chipped and I paid the $7.00 for shipping and Gadget Guard sent me a new one. It was simple and straightforward.

4 May 2022
Unprompted review
Rated 1 out of 5 stars

Stuck with a defective screen protector

Bought my gadget guard screen protector back in Nov 2021 for my brand new phone. It was installed by a techi geek at the store. 3 months later, bubbles start to form on the edge of the phone. I used my finger to push out the bubbles but did not help at all. The bubbles got bigger over time. I contacted Gadget Guard and they were happy to send my a replacement but I had to pay for postage. That's understandable. It took over 2 weeks for the replacement to arrive. That's understandable too because of pandemic and supply chain issues. What I do not understand is why Gadget Guard did not bother to stamp "DO NOT FOLD" on the package. The package was forced into my mail box, folded, rendering the replacement worthless. Even though the replacement was reinforced by a piece of card box, whoever put the package in my mailbox managed to bend the screen protector inside the package. It has a crease in the center of the screen guard; so now, I'm stuck with a screen protector with a very big bubble.

5 March 2022
Unprompted review
Rated 5 out of 5 stars

I had ordered a tempered glass…

I had ordered a tempered glass replacement screen saver under warrenty and when I received it in the mail it was shattered. I asked if Gadget Guard would consider giving me another replacement and they agreed! The second one arrived with much better packaging and was not broken. I am very pleased with their customer service! Thank you so much!

1 February 2022
Unprompted review
Rated 5 out of 5 stars

Replacement arrived in perfect condition.

The original order arrived crushed. Customer Service quickly replaced it in a more sturdy shipping package, and it arrived in perfect condition. I love my Black Ice screen protector products. Thank you.

28 January 2022
Unprompted review

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