So far so good. Excellent price and prompt delivery. if they are refurbished I defy anyone to tell…. I was a bit apprehensive at first I must admit having read some earlier reviews about being fa... See more
Company replied
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See what reviewers are saying
The airpods arrived in good time however the charging lead sent was for an android? which was both odd and inconvenient meaning that the person I was gifting them to couldn’t charge them. I had to ge... See more
Company replied
Bought some ear pods, they weren’t the correct ones so they said send them back and we will refund me. Confirmed they had received but wouldn’t give me a refund. I emailed them dozens of times, th... See more
The website was easy to navigate & ordering process was simple l. My order arrived in 2 days , sooner than advised & was well packaged. The items were extremely good value for money & good quality! I... See more
Company replied
Company details
Written by the company
Thailand's biggest gadget shop.
Contact info
210 Itsaraphap 4 Khwang Somdet Chao Phraya Khet Khlong San , 10600, Bangkok , Thailand
- 024383000
- sales@gadgetsbuythailand.co.uk
- www.gadgetsbuy.co.uk
3.9
Great
961 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing products
Honestly really great AirPods I got from them. I’ve ordered them 3 times and all really good quality.
12 May 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Dear Latom,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Fake products sold as Apple
Fake products sold as Apple - only connects to one apple product at a time. Apple Store says they are not genuine.
10 April 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Finn
Customer Care
Easy to order
Easy to order , fast delivery, great product , works perfectly
18 April 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Dear Darren,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Cheap and a very good product
Cheap. amazing quality. Good sound will buy again
12 May 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Dear Louis,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Wonderful light
Easy to order. Fast delivery. What a wonderful light. Bought it to replace a less efficient model. Easy to set up. I can now watch the badgers that visit easily. Guess it would deter burglars too.
2 May 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Dear Ferret,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Delivery was really rapid.
Delivery was really rapid.
Product was really flimsy with super thin wires and difficult to spin into position ti make the electrical connection.
Ended up throwing it in the bin when the connectors fell out.
10 May 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Finn
Customer Care
Still no update GB2024122629942
Still no update! This company are thieves and are s disgusting. I CANNOT BELIEVE HOW THEY ARE STILL OPERATING IN 2025
Still no refund when they have not delivered my parcel
26 December 2024
Unprompted review
Reply from gadgetsbuythailand.co.uk
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Finn
Customer Care
Please never buy from this company
Please never buy from this company. After accepting they would give me a refund for a
Faulty product they stopped all contact with me and I had to contact HSBC for a refund dispute and they had to contact Gadgetsbuy to ensure they gave me a refund. Absolutes waste of spaces!!! Do NOT buy from them.
30 April 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Finn
Customer Care
scammers! avoid at all costs
ordered apple airpods that are clearly fake and when I tried to email them to get a refund the email wouldn’t go through so i’ve had to go through the credit card company to try and get a refund. avoid at all costs!!!
1 May 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Finn
Customer Care
AirPods from Gadgetsbuy
Bought a set of AirPods from Gadgetsbuy, great service, great price and super fast next day delivery. Definitely recommend those guys to all…
30 April 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Dear Kevin,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Reply from gadgetsbuythailand.co.uk
Dear Alison,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Genuine Apple AirPods Gen 2
Easy to use online shop with clear description, arrived on time as stated, product brand new and just what was wanted, would highly recommend
19 April 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Dear Richard,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Fake copies
No matter what they say to the contrary, this company sells fake counterfeit goods.
I supposedly ordered some APPLE earbuds.
They are not original.
Have returned them and asked for a full refund.
My recommendation would be to not buy from this company if you are looking for genuine products
10 April 2025
Unprompted review
The service and delivery
The service and delivery were good but make sure you are aware of the short time to return for refunds I brought my item as a present fully sealed in plastic wrapping but once ooenenrd there was just a case inside and no sir poss when contacted they asked me to send it back then they would assess the problem but I had to send back at my own expense so not great when I already paid postage on the item to get it here
2 April 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Hi,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Apple AirPods pro
Apple AirPods pro arrived very quickly, I was contacted a couple of days later to check I’d received it. Very pleased with them. Excellent service
6 April 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Hi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
False advertising - actually fake AirPods
Advertised as refurbished AirPods, but actually fake new ones, and unfortunately bought two pairs. Completely falsely advertised and a complete rip off. Seems to be no way to get a refund (website states no refund if any of the packaging is opened (how are you supposed to check the product without open the packaging?) and if not returned in 3 days. Complete robbery of £100.
9 April 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Dear Chris,
We're truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused.
Please know that this is not the kind of experience we want for our customers. While our current policy does state conditions regarding packaging and return windows, we absolutely recognize your concerns and want to make things right.
We will process a full refund for your order. Kindly return the product to us at your earliest convenience, and once we receive it, we'll promptly issue your refund.
Again, we apologize for the trouble this has caused and appreciate you bringing it to our attention. Thank you for your understanding and patience.
SO FAR SO GOOD….
So far so good.
Excellent price and prompt delivery.
if they are refurbished I defy anyone to tell….
I was a bit apprehensive at first I must admit having read some earlier reviews about being fake and not fit for purpose etc but they connected to my iPhone 13, Samsung Tablet and Lenovo laptop seamlessly.
Plenty good enough for what I want them to do - listen to music or videos. If you want something more ‘professional’ - pay a ‘professional’ price…
14 April 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Dear Sam,
Thank you so much for this valuable 5-star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Ordered on Tues
Ordered on Tues , arrived on Friday , standard economy
Products at a great price and came securely packaged
2nd time ordering, would use again
1 April 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Dear DTV JOINERY,
Thank you so much for your review
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Royal Mail delivery discrepancy
After purchasing previously two pairs of very good refurbished Apple pro earbuds, I decided to buy another pair for my daughter’s birthday in January. They were down as delivered by Royal Mail, on a day we weren’t in, (before we had our recent ring doorbell fitted) and the picture they sent me just showed the lady’s hand holding the package and standing outside my house, not a photo of the actual delivery! I checked with Finn at customer services and he said he would lodge an inquiry with Royal mail. After a few emails saying he’s heard nothing off Royal Mail, we are now into April, and still no EarPods! They are now ignoring my last email of two weeks ago , and I can’t get through to them on phone. They should have just replaced them or refunded in my opinion. Very disappointed daughter, and terrible service. Last time purchasing from them.
3 April 2025
Unprompted review
Reply from gadgetsbuythailand.co.uk
Dear Jane,
Kindly be assured that we have filed a claim with Royal Mail and we are still waiting for a response from them. Please note that we are actively pursuing your case with Royal Mail but we have not received a resolution yet. Kindly contact our customer support team for further assistance.
Kind regards,
Finn.
Horrible Seller
I am extremely disappointed with my experience with Gadgetsbuy. I placed an order on Dec 2024, expecting to receive my goods within the promised time frame, but it was redirected with royalmail and I still haven’t received anything. I reached out multiple times to their customer service team, but they’ve been unresponsive, ignoring my calls, offering no real explanation or resolution by email.
It’s incredibly frustrating to pay for a product and not have it delivered as promised, especially when you can’t get any helpful communication from the company. I understand that delays can happen, but the lack of transparency and communication is unacceptable. I would not recommend this company to anyone, and I’m now having to take further steps to get my money back.
Very poor experience all around.
19 December 2024
Unprompted review
Reply from gadgetsbuythailand.co.uk
Dear Valued customer,
Please be informed that we have filed a claim with Royal Mail and we are in the process of getting a response from their side. Kindly contact our customer support team and we will proceed as per your satisfaction.
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