GalaBid Reviews 

158
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform and website for being easy to use and navigate, making their experience smooth and efficient. The customer service and staff are frequently highlighted for their exceptional helpfulness, professionalism, and supportive approach. Many people appreciate the quick response times and immediate assistance provided by the support team, often available 24/7. The platform is often described as a life-changer for organizing events, with comprehensive support resources and real human assistance ensuring confident navigation.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and knowledge.... See more

Website

Users describe positive interactions with the website, consistently finding it easy to use and user-friendly,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting fast customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All employees from Galabid were super helpful from initial queries right through to end. Would highly recommend this platform as 24 hour support available and easy to set up even though i'm not tha... See more

Rated 5 out of 5 stars

Our small, family Campground does fundraising every camping season for a local charity. This year, we decided to host our first silent auction. We researched several online auction platforms and the... See more

Rated 5 out of 5 stars

Galabid and their team of help desk experts made it so easy from start to finish to run our first online auction in Italy. We have volunteers throughout the country and committee members were able to... See more

Rated 5 out of 5 stars

The event ran very smoothly. We had a lot of positive feedback from participants. We considered the even a success for us and Galabid was great at supporting us. Chat feature excellent. Collecting mon... See more


Company details

  1. Online auction services

Written by the company

Use GalaBid to run online silent auctions, raffles and crowdfunding campaigns. The platform is packed full of useful features for in-person events and exclusively online campaigns. GalaBid is powered by an intuitive dashboard and supported by a friendly and knowledgable support team. We are proud to be serving charities and individual fundraisers around the globe since 2011.


Contact info

4.9

Excellent

TrustScore 5 out of 5

158 reviews

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4.9

All reviews

(158)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

This is our second year using Galabid…

This is our second year using Galabid for our biggest event of the year. Their customer svc is amazing; they are ALWAYS there to help when needed (even when I had a question at the end of our event at 9pm!) I also conducted a comparison between Galabid and other top bidding sites - Galabid was at the top. You won't be disappointed.

7 October 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Kristen, This is great to hear. Thank you for sharing.
Kind Regards, Dee Brannick

Rated 5 out of 5 stars

First time experience

This was my first experience running an online auction and this was such a great experience. The help chat was so helpful with any questions that I had. Will definitely be doing this again next year

30 September 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Marie, Great to hear. We look forward to supporting you again next time.

Rated 5 out of 5 stars

Outstanding customer service!

We hosted an online auction w/ about 100 items. This was my first time using GalaBid and it could not have been any better. The customer service is unmatched in any program/platform I've ever used. I got immediate assistance and always got an answer to my question. We selected the 4.9% option and were so happy we did. The Volunteer Accounts really improved the experience for our bidders, who were less tech savvy, during our in-person event. Volunteer accounts also made checkout so smooth and bidder friendly. The whole experience increased the overall positive environment of our in-person fundraising event. Events can be stressful. It's nice to use a platform that alleviates some of that stress.

24 September 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Shannon, that's fantastic praise. The team is delighted. Thank you
Dee Brannick
Director

Rated 5 out of 5 stars

Great experience using Gala Bid

Great experience using Gala Bid. They made it so easy for us to host our silent auction. We will definitely be using them in the future!

22 August 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Thank you HER Society!

Rated 5 out of 5 stars

Gala Bid is an excellent option for an annual auction

Gala Bid is an excellent option for an annual online auction to raise money, in our case, for St. Baldrick's. It is extremely user friendly, when you connect to a stripe account for credit cards to be used (a must for an online auction of course), the fees are reasonable and do not take away much (approx 2.9%) of the proceeds you work hard to raise. We have used this now 2 years in a row, even researched other options out there and hands down GalaBid is the best and we are super pleased with the outcome each year, the ease of use, and the funds we were able to raise for charity.

14 August 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Jenne,
Great to hear. We look forward to supporting you in the years to come too!
Dee Brannick
Director

Rated 5 out of 5 stars

Can't fault the service - truly brilliant, thank you!

It's the first time we used Gala Bid but we'll certainly use them again - it was brilliant. Extremely easy to upload items to the online auction that we created. Support online chat function was excellent - got immediate answers to anything we were confused about. Added donation function as an additional item on our auction - it was so easy and so amazing and we were thrilled with the whole thing!

13 July 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Thanks for the review Louise! Delighted to hear you used the donation feature alongside your auction.
Dee Brannick
Director

Rated 5 out of 5 stars

Pride 2024 Event Fundraising

Our Pride 2024 Event fundraising was a success in part due to the Galabid Auction/Raffle/Donation page we were able to create. It was simple to do, and easy for the participants to view and get their bids in. The pages of auction items looked great! Very smooth process and also the funds were deposited quickly to our account. Thanks!

5 June 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Congratulations on your successful fundraiser! We look forward to supporting you again for the next one.
Dee Brannick
Director

Rated 5 out of 5 stars

Very Satisfied

I looked around at various sites to support a one off fund raising auction. Never having done one before I was really impressed how easy Galabid was to use and how flexible it was too in allowing you to add additional items and also pause the auction to make changes. The charges were optional too and whilst we did add charges as a contribution towards the platform fees they were very reasonable compared to others I looked at.

7 June 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Andrew,
Thanks for taking the time to post this review. We are delighted you found GalaBid easy to use and good value.
Kind Regards,
Dee Brannick, Director

Rated 5 out of 5 stars

Fantastic platform

Fantastic platform! It was so easy to set up and worked seamlessly. Galabid was perfect for our mountain bike team silent auction. We raised funds for scholarships. Bravo!

14 May 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Thanks Becky!

Rated 5 out of 5 stars

A very good result

Setting up an online auction is straightforward and the live chat is extremely useful and responsive to any questions. The auction ran smoothly and without any technical problems. A very good result.

14 May 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Lisa,
Thank you for this review. It's great to hear you found our team helpful and our software easy to use.
Kind Regards, Dee Brannick

Rated 5 out of 5 stars

Great platform with truly amazing support

This is a great auction platform, but the thing that really sets it apart is the support.

The support centre is filled with incredibly useful how-to videos, and covers every step of creating a campaign. And they have round the clockl, real human beings on their chat support who helped me troubleshoot items, fixed and uploaded files for me, ran a "health check" on my campaign and gave me load of useful ideas to make things work more smoothly and raise more money--and I was using the free version of the softwre!! They just did it out of a sincere desire to help me raise funds for my school.

Kudos, @GalaBid, for your amazing support videos and for hiring amazing support staff who made this process so turnkey.

3 May 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Thank you too for taking the time to leave a review. We are delighted to provide help and guidance to our all clients.

Kind Regards,
Dee Brannick

Rated 5 out of 5 stars

Effusive Second-Year Praise…

This is the second consecutive year we've used GalaBid for our annual silent auction. We are a boarding school, remotely located. So for years our auction size (i.e. number of bidders) was constrained to just those families who made it back to campus for the event. My aim was to expand our event such that anyone could participate, and GalaBid was the best choice I could have made. When I learned that the platform was free to me, it was icing on the cake. I was able to begin building the auction site in the fall (for an April auction), and it was easy. I mean easy. There's a live chat feature on the website and EVERY SINGLE time I've had a question, the GB folks are right there- reassuring, timely, knowledgeable. Last year we set a record at our auction, thanks to Galabid. This year.... we more than DOUBLED last year. It was just amazing. Use this folks. You won't be sorry.

19 April 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Todd,
Thank you for your kind words. We are delighted you achieved such a great result for your auction. We look forward to supporting you again next year.
Kind Regards
Dee Brannick

Rated 5 out of 5 stars

Easy to setup, easy to run

Easy to setup, easy to run and the upgraded social media sharing is awesome@

19 April 2024
Unprompted review
GalaBid logo

Reply from GalaBid

HI Alexander, delighted you made use of the social sharing feature.
Kind Regards,
Dee Brannick

Rated 5 out of 5 stars

So easy to use and set up

So easy to use and set up. Online chat answered my questions and off I went. We raised thousands for our charity via a silent auction. You can pretty much set up your campaign however you want it. Fantastic software

14 April 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Thanks for this review! Great to hear about your success.

Rated 5 out of 5 stars

a super intuitive program!

This is a super intuitive program and was easy to have a few different people working on it at the same time.

7 April 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Thanks Amanda. Great to hear you made the most of the multiple admins feature.
Kind Regards, Dee Brannick

Rated 5 out of 5 stars

Thanks from the Ottawa Jazz Festival

Great, intuitive, fully featured and easy to use software. Great customer support. Would absolutely use Galabid again for our online auctions!

3 April 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Thank you for this fantastic review. We look forward to helping you with your next campaign.

Rated 5 out of 5 stars

Great experience with GALABID

I LOVE the mumber of photos they allow us post. A picture is worth a thousand words is the saying and for an online auction it can mean more money! I love the ease of the whole transaction as a coordinator and participant.

4 April 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Thanks Katherine. Delighted to hear you made the most of the image feature. We agree, lots of large pop out, high res images make all the difference!

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