GalaBid Reviews 

158
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform and website for being easy to use and navigate, making their experience smooth and efficient. The customer service and staff are frequently highlighted for their exceptional helpfulness, professionalism, and supportive approach. Many people appreciate the quick response times and immediate assistance provided by the support team, often available 24/7. The platform is often described as a life-changer for organizing events, with comprehensive support resources and real human assistance ensuring confident navigation.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and knowledge.... See more

Website

Users describe positive interactions with the website, consistently finding it easy to use and user-friendly,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting fast customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All employees from Galabid were super helpful from initial queries right through to end. Would highly recommend this platform as 24 hour support available and easy to set up even though i'm not tha... See more

Rated 5 out of 5 stars

Our small, family Campground does fundraising every camping season for a local charity. This year, we decided to host our first silent auction. We researched several online auction platforms and the... See more

Rated 5 out of 5 stars

Galabid and their team of help desk experts made it so easy from start to finish to run our first online auction in Italy. We have volunteers throughout the country and committee members were able to... See more

Rated 5 out of 5 stars

The event ran very smoothly. We had a lot of positive feedback from participants. We considered the even a success for us and Galabid was great at supporting us. Chat feature excellent. Collecting mon... See more


Company details

  1. Online auction services

Written by the company

Use GalaBid to run online silent auctions, raffles and crowdfunding campaigns. The platform is packed full of useful features for in-person events and exclusively online campaigns. GalaBid is powered by an intuitive dashboard and supported by a friendly and knowledgable support team. We are proud to be serving charities and individual fundraisers around the globe since 2011.


Contact info

4.9

Excellent

TrustScore 5 out of 5

158 reviews

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No recent history of asking for reviews

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4.9

All reviews

(158)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Galabid was amazing

Galabid was amazing! It was very user friendly, came with easy printable instructions, and literally does all the work for you! I will definitely use this again!

19 September 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Great to hear Shannon. Look forward to helping you with your next fundraiser.

Rated 4 out of 5 stars

Very user friendly with access to live chat for support

I found galabid quite user friendly and really liked that things were automated as far as sending messages out to participants and such. Support was readily available if I had questions via live chat👍 Only change/or perhaps I didn’t set it up correctly, would be for participants to get notified if they are outbid. They had to keep logging in to see the status of their bid. Thank you for this platform, being just one person running a little fundraiser it’s nice to have this option❤️

15 August 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Julia, I'm sorry your bidders had to check for updates. Outbid notifications are available on GalaBid and set up to auto send by default. Please get in touch with the team next time and we will check your settings.

Rated 5 out of 5 stars

We used galabid to host a small charity…

We used galabid to host a small charity auction and found the platform to be extremely user friendly for setup and for bidders. Would certainly use again in the future

10 August 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Thank you Jamie. Great to hear.

Rated 5 out of 5 stars

User Friendly & Professional Site

This platform for an online auction is amazing. It's so user friendly and looks very professional. They make their money from voluntary contributions by winning bidders, thereby allowing the non-profit to keep everything they raise. I think it's a win/win/win!

3 August 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Donna, we think so too. Many thanks for your review.

Rated 5 out of 5 stars

Great experience on all fronts

We had an amazing auction and raised much more than anticipated. Everyone enjoyed the event. The system was easy to use. Customer service was very responsive. This was our first online auction but likely not our last given this experience.

9 July 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Hi D, that's great to hear, thank you.

Rated 5 out of 5 stars

Easy to use

Easy to use. Free. It was perfect for us.

3 July 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Bini. Many thanks for your review.

Rated 5 out of 5 stars

I love using GalaBid

I love using GalaBid. It is very easy to customize and it is easy to use -- in addition to being better quality than some paid software. It's such a blessing to have found this free option to use for our non-profit fundraisers. Highly recommend!

27 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent auction platform

Excellent, user friendly silent auction platform. Appreciate the ease of use for an amateur like myself / our small nonprofit group. Would recommend to others looking for low cost DIY auction platforms.

21 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent platform for fundraising!

I used Galabid for a school fundraising auction and I thought it was excellent. I found it very easy to use and intuitive. The help videos were really useful too.
It made running the silent auction very easy. Would highly recommend!

14 June 2022
Unprompted review
Rated 5 out of 5 stars

Incredible experience!!!

This was our first experience using a fundraising platform, and we were floored by how user friendly, intuitive and incredibly organized it was. The set up was such a streamlined process, and the ability to follow up with customers who had outstanding bills to pay, was such a helpful feature. We could not recommend this app more!!

14 June 2022
Unprompted review
Rated 5 out of 5 stars

GalaBid was amazing

GalaBid was amazing! We are a small preschool that was having a silent auction fundraiser to raise funds for improvements to our courtyard. We only used the basic silent auction functionality, however the platform appears to be ready to administer a complicated multi-faceted event as well. It was really easy to administer and we nearly doubled our previous fundraising totals. I would absolutely use the platform again and would highly recommend checking it out if you are looking to run an auction or other fundraising efforts

4 May 2022
Unprompted review
Rated 5 out of 5 stars

This was our first time using the…

This was our first time using the platform. Great success. There was confusion about the "tip" but we'll know how to explain next year. For all questions and issues, GalaBid staff were quick to answer and if needed, fix issues. We'll use the platform again next year if nothing (or not much) changes.

20 April 2022
Unprompted review
Rated 5 out of 5 stars

Exactly What We Needed

I searched high and low for an auction site to use at my fundraiser but none had the features I wanted without charging crazy rates. GalaBid turned out to be perfect AND free. So glad I came across them!

18 April 2022
Unprompted review
Rated 5 out of 5 stars

Everything I needed and nothing I didn't

It was my first auction and my first auction app. So there was a pretty steep learning curve. But I was able to set up my auction and run it with very little friction. Overall great user experience. I would have loved for it to to be easier to customize the look of the auction. That was not as intuitive or easy as the rest of the set up. The reporting, especially as the auction neared the end and closed out, was especially valuable. I'm getting ready to use Galabid again for my 2022 hike/fundraiser.

8 April 2022
Unprompted review

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