Gala Casino Reviews 

341
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ive been playing for a while now and am a bit disappointed after spending 200 pounds on big banker and not getting a single bonus . Like if ive spent 10 or 20 pounds i understand but 200 pounds and no... See more

Rated 3 out of 5 stars

Great selection of games, rtp doesn't seem great, but not the worst! Customer service excellent up to now, however their withdrawals take forever..requested Monday, still nothing on Wednesday..just... See more

Rated 1 out of 5 stars

At first was good but last year or so mo chance of wining anything on any game the reels especially on lock of the ir8sh and Ted seem to glitch just before landing on each reel to secure no win like i... See more

Rated 1 out of 5 stars

Absolute con of a casino, joined deposited and won some money. Problem only when I wanted to withdraw, asked for every type of ID send across. Then because I was getting so frustrated waiting I decide... See more

Company replied

Company details

  1. Casino
  2. Gambling house

Written by the company

Gala Casino is part of the GVC Group. We're one of the world's largest gaming businesses, with well established brands online. With the GVC Group family of brands, you will always have the opportunity to play your way; with our market-leading selection of casino, live dealer and poker products.


Contact info

You should know

1.5

Bad

TrustScore 1.5 out of 5

341 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(341)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not used gala casino

Not used gala casino, gala casino blocks withdrawals and will not give any answer for what reason

11 September 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

Thank you for your feedback – We're sorry to hear you've not had the positive experience that we'd want you to have here with us at Gala Casino. If you can contact us via Facebook or Twitter, we'll be able to take a look for you and discuss this further.

Gala Casino
Facebook: https://rb.gy/xiha4l

Twitter: https://rb.gy/idruaq

Rated 1 out of 5 stars

Avoid avoid if no star was a option it…

Avoid avoid if no star was a option it would be no star been a member for a while now wins come and go not to bad but to be told I’m excluded from all promotions due to fairness for others to have a go is lies . Be warned if u are winning they will block you out to joke shop site

26 August 2023
Unprompted review
Rated 5 out of 5 stars

I was very upset for no winnings since…

Update:-I received my payment on the same day.Thank you Gala
I was very upset for no winnings since I joined them,but I just won 500 ..trust me it's the best genuine site,not every day is a win day.Their customer care is fabulous Viktor responded immediately to my emails.Waiting for my pay out.Thank you Gala

8 August 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

Many thanks for your feedback, we're pleased to hear you're enjoying your experience playing with us here at Gala Casino!

Rated 1 out of 5 stars

just a money guzzling website avoid at…

just a money guzzling website avoid at all cost bonuses on the slots are the f******* worst because they don't exist dead spin after dead spin and when the do give a little win spin its literally nothing and don't believe the rng b****** they tell you it is manipulated 1000%
surprised this site is still classed as real gambling website needs some serious investigation and reviewing

1 August 2023
Unprompted review
Rated 1 out of 5 stars

I deposited and played £20 to get the…

I deposited and played £20 to get the £40 bonus. Played it down and wone £60 but It wouldn't let me withdraw that £60. You have to deposit and play down £1600 in 7 days to release you're winnings (should have read the small print, very misleading) so I never got my winnings, just deleted my account straight away. Disgusting site.

27 July 2023
Unprompted review
Rated 1 out of 5 stars

TOTAL DISSAPOINTMENT

What is going on putting money after money in and all the spins are DEAD .... seriously GALA what has happened to this site EXTREMELY DISSAPOINTED
@gala please dont tell me its all about the fun etc .... half of the fun is the winning also .... ive been playing Gala for years but think i need to say goodbye and warn my friends to not go on Gala ... really really dissapointed with the site

20 July 2023
Unprompted review
Rated 1 out of 5 stars

put over a grand in 1 day and no…

put over a grand in 1 day and no payouts.not good.try ladbrokes its better had lots of big wins on ladbrokes

19 July 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

Thanks for your feedback – We're sorry to hear you've not had the positive experience that we would want you to have here with us at Galacasino. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial.

Rated 2 out of 5 stars

A little suspicious 150+ spins - No bonus

I signed up for the £40 bonus and 50 free spins and came away with a loss.

I played my £20 wagering requirement on Goonies Return JK and made a £10.72 loss from 100x20p spins. No bonus activations or key change.

I played my £40 bonus of Goonies Return on £2 spins. I picked up some minor spins and an £18 win but went straight through the bonus funds without any bonus activating or key change.

I used my free 50 spins on Big Fish Bonanza and won £5.50 with one bonus that gave me around £4.80 of that. I also was awarded 3 free spins from the free daily game and won £0.30.

In total I lost £5.37. It's hard to tell if it's fixed because it's such a limited number of plays but I was very suspicious of my qualification bets not triggering even one bonus. I played around 150 spins without one coming up. From a 96% RTP I'd expect a little more. I'm not going to be using this site again after such a high % loss.

18 July 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

Thanks for your feedback – We're sorry to hear you've not had the positive experience that we would want you to have here with us at Galacasino. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however, the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial.

Rated 1 out of 5 stars

A Proper greedy casino

A Proper greedy casino, no wonder the jackpots so high every week, because your fixing it to not win. and your reviews are rubbish.the government should clamp down on casinos like yours,I play for fun because the wins are crap like your so called casino,total waist of time.

29 June 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

Thanks for your feedback – We're sorry to hear you've not had the positive experience that we would want you to have here with us at Gala Casino. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial. 

Rated 1 out of 5 stars

Deposit and Lose

I am on every uk casino site and this one is the worst for taking your money. For months and months and months i had not hit a bonus or withdrew anything back. Haven’t deposited since and wont be again - like they say when the fun stops stop

25 June 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

Thank you for your feedback – We're sorry to hear you have not had the positive experience that we would want you to have here with us at Gala Casino. We appreciate that it can be frustrating when you feel as if you have not been lucky, gambling is a game of chance and should only be for fun and entertainment.

Rated 4 out of 5 stars

Can't understand why all the hate ??

Can't understand why all the hate ??? These guys pay me within hours of withdrawal using the fast withdrawl payment system they have , I only ever play megaways games ,, and with some success... daily drops are a waste of time on any site in my opinion ,,stick to megaways !!!!

5 June 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

Many Thanks for your feedback, we're pleased to hear you're enjoying your experience playing with us here at Gala Casino.

Rated 1 out of 5 stars

They blocked my account for no apparent…

They blocked my account for no apparent reason. Took loads of money from me and paid out very little. Avoid at all costs.

In actual fact, I think Gala has done me a favour, after reading many of the reviews on here.

16 May 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

We're sorry to hear that you're not happy with the experience you've had with us. Please contact us using your registered email address on the following email address service.optimisation@galacasino.com. Please quote Ref ID SM00813 in this email and we will gladly look into this for you.

Rated 5 out of 5 stars

Fast withdrawal times

Fast withdrawal times, good choice of slots love that they now have some hacksaw gaming slots would love no limit city in the future but never had a problem hit my biggest withdrawal on this site £60,000 paid within 2 hours can’t fault them

11 May 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

Many Thanks for your feedback, we're pleased to hear you're enjoying your experience playing with us here Gala Casino.

Rated 5 out of 5 stars

Excellent service

10 May 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

Many Thanks for your feedback, we're pleased to hear you're enjoying your experience playing with us here at Gala Casino!

Rated 1 out of 5 stars

stole everything legally

stole everything legally . l lost around£ 3000 . no giveaway at all. scam place. stay away from this site. fraud . other websites at least give you something back but not this one . 100% sccam frauds

9 May 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

Thank you for your feedback – We're sorry to hear you have not had the positive experience that we would want you to have here with us at Gala Casino. We appreciate that it can be frustrating when you feel as if you have not been lucky, gambling is a game of chance and should only be for fun and entertainment.

Rated 1 out of 5 stars

This company stole £152.50 from me

This company stole £152.50 from me.

I deposited £250 total (£100 + £150)

I did not use any bonuses - I played with straight cash on casino games.

After losing £97.50 I decided to withdraw my remaining balance.

I was asked to provide ID. I uploaded my passport to the website and waited. I then got another email asking for ID - I re uploaded another picture of my passport.

I then sent a message to support via email asking what was going on as I’d already uploaded my ID a few times and nothing was happening.

I then received this email

“ We are writing to you about your account with us.
We have conducted a standard security check on your account and as a result we have decided to seize the balance and close it permanently.
In accordance with our terms and conditions we reserve the right to take this decision which is final and will not be reconsidered.
Please note that you are no longer permitted to create or use an account on our network. If you are found to have done so, the account will be closed and any balance within will be confiscated.
If you have any questions, please contact us using the following link:”

They won’t explain why they confiscated my money, their chatbot is broken and when I tried to follow up on this they just kept sending the same copy and pasted email.

Do not trust this website as they, seemingly, just literally steal your money on a whim.

9 May 2023
Unprompted review
Rated 1 out of 5 stars

Obviously you can’t win all the time…

Obviously you can’t win all the time but my god LOSE LOSE LOSE !! 170 deposited and 0.00 back seriously laws of averages don’t waste you money please !

1 May 2023
Unprompted review
Gala Casino logo

Reply from Gala Casino

Thanks for your feedback – We're sorry to hear you've not had the positive experience that we would want you to have here with us at Gala Casino. We appreciate that it can be frustrating when you feel as if you've not had a win in a while, however the amount you stake or the number of bets you place does not change the outcome of the game - the random number generator (RNG) remains constant and impartial.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look