GAME Reviews 

34,619
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 678 reviews, most reviewers were unhappy with their experience overall. Many consumers frequently complained about severely damaged packaging, missing items from their shipments, and products arriving in genuinely poor condition. People also experienced frustrating delivery delays and persistent problems with pre-orders completely failing to arrive on schedule. Some reviewers were happy with the surprisingly fast delivery times and exceptionally well-packaged orders. Shoppers genuinely appreciated the competitive prices, great bargains, and the overall smooth purchasing process for specific items. Buyers often found the online product selection very appealing whenever their transactions managed to go according to plan. Others noted that certain orders arrived safely ahead of schedule without any issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, reflecting deeply mixed experiences among consumers. On... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a stark contrast in their shipping... See more

Order

People report ambiguous experiences with order processes, highlighting a mix of swift deliveries and severe... See more

Price

Consumers find price to be ambiguous, with highly mixed feelings regarding costs and fees. While some... See more

Quality

Customers consistently express disappointment with product quality, reporting that items arrive damaged due... See more

Reviews shaping this summary

Rated 3 out of 5 stars

3 stars because some items I ordered are Collectable and they've been sent in a bag and while some items have been bubble wrapped the others have been damaged

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 3 out of 5 stars

3 out of 4 games I ordered were correct. The other was the correct game but wrong console. Reporting this issue online took much longer than it required as the chat bot could not understand the issue.... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more


Company details

  1. Gaming services
  2. Computer Shop
  3. Video Game Shop

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(34,619)

659 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poorly packaged

Poorly packaged. My items have been put only in a plastic bag resulting in each box being damaged.
I doubt whether I'll be ordering from game again

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Item was missing instructions

Item was missing instructions. Bag dirty. Meant to have 144 pieces. I haven't counted them but in light of the above it wouldn't surprise me if they are not all there. I wish I bought it somewhere else.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Ordered item on a Sunday afternoon & expected delivery the following Tuesday, item arrived by 9.30am on Monday morning!, class service by Game, item very well packaged. Thanks Game!

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Bit Premature for Survey Request

Well apart from the fact I am still waiting for my delivery I am not sure what I can comment on. Maybe you could ask for these surveys AFTER the products have actually arrived. Otherwise I shall continue to give you 1 star.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Cancelled my order without telling me

I pre-ordered Lego Boda Fett on July 4th. The product was realised on 1st of August 2026.

I saw the pending amount on my banking app, which they were taking. I waited one week after August 1st to email them to discuss my order. Nothing. 2 weeks have gone by now, with another email sent out. Still no order or email response.

Ive now checked my banking app for the amount meant to be taken. Its completely disappeared, meaning the money has not taken.

Though on my GAME account they say the order is ready to ship.

Very disappointing from a bug company!

1 August 2026
Unprompted review
Rated 1 out of 5 stars

No longer a premium UK company but a devious one

No longer a premium UK company but a devious one that sends clearly substandard second hand games/display games and claims to be NEW. Returns link does not work (shock) and want me to pay to send back games which they will reject refund as took the their 3rd party security sticker off to inspect the condition! One of the games came NEW with missing cover art, only worked out after removing from carboard slip. 4 out of 8 games actually worth keeping, shame that the high street giant has turned to THIS!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Seamless CX Design

Easy to use check out service with all industry leading payment methods integrated.

Offered next day delivery, I was able to order before 21:00 Saturday, and I received the item before 10:00 Sunday.

8 August 2026
Unprompted review

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