GAME Reviews 

34,552
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 664 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products in damaged condition, with items often appearing used or unsealed despite being sold as new. People frequently experienced significant delivery problems, including delayed or missing orders, parcels sent to incorrect addresses, and issues with pre-orders not arriving on time. Reviewers also cited poor customer service, with difficulties getting explanations for issues, resolving gift card problems, or obtaining refunds for undelivered or incorrect items. However, some customers also noted positive aspects, such as competitive pricing and good bargains on products. A few other people also felt that the delivery service was prompt and efficient, with orders often arriving on time or even earlier than expected.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and condition, with many expressing disappointment... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast and prompt delivery, sometimes even... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the process easy and... See more

Price

Customers had ambiguous experiences with price, with many praising good prices, great bargains, and... See more

Service

Users describe ambiguous interactions with service, with many customers reporting positive experiences,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more

Rated 1 out of 5 stars

Assassins creed Shadows collectors edition was absolutely damaged and rubbish condition. Game is not accepting my return cause said that is not reason. Ordered another game,sent me opend game a... See more


Company details

  1. Gaming services
  2. Computer Shop
  3. Video Game Shop

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.7

All reviews

(34,552)

648 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super helpful staff

I was in game today to make some inquiries on purchases and had the best experience thanks to a fantastic member of your team named Rosie. Super friendly and helpful. I will certainly be back for more purchases.

17 June 2026
Unprompted review
Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2…

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and got it about 12 hours later. By which time my cart had updated to about £95. Cheers guys 🤌

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Significantly damaged Lego box

Ordered a Mario and Yoshi Lego and the box is significantly damaged. Was going to return it but having paid for next day delivery will not be paying another 5 quid to return the item. Very poor and will not be ordered from game again.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

a reasonably price well spec,d AIO pc…

a reasonably price well spec,d AIO pc delivered really quickly. Will do the job I need it do. Time will tell,

Good communications from “ Game” I was kept informed from start to finish, a very smooth and easy purchase.
First class service!!
5 stars!!!

11 June 2026
Unprompted review
Rated 1 out of 5 stars

I am disgusted by your service.

I am disgusted by your service.
I paid for next day delivery by dpd which cost £11.99.
You emailed me and stated delivery before 12 noon on Sunday ( tomorrow)
I contacted you on online chat as dpd tracker says Monday.
You lied and said it had been delayed as I spoke with dpd and my parcel is sat at the local delivery office right now awaiting delivery on monday because game actually conned me and booked a cheaper weekday delivery slot!!
You will not even contact dpd and pay what was supposed to be paid which I was charged for.
All I get is contact us once you recieve your delivery and we will reimburse the delivery charge.
How is this acceptable?
You email with a guaranteed day and before noon, then lie on web chat saying delayed.
And then will do nothing about it.
Well my daughters birthday tomorrow what do I tell her??

6 June 2026
Unprompted review
Rated 2 out of 5 stars

A dying company?

Prices are competitive with a good selection of products online. However that's their only good point nowadays.

Charging £4.99 for click and collect is completely bananas. Especially when it costs £4.99 for home delivery of standard items too.

You have to order online too, because their in-store stock is barebones at best.

To add to the negatives, it took 48 hours to process my small order, and for my £4.99 delivery fee I didn't even get first class post.

Game are backing themselves into a corner of complete irrelevance in today's market. Without changes they'll be gone in a few years.

2 June 2026
Unprompted review
Rated 2 out of 5 stars

Squashed boxes

Good prices but items arrived in plastic bag parcel, contents of bag were squashed, whether they were squashed before transit or during I'm unsure, pro tip guys if sending items that can be squashed use a box.

3 June 2026
Unprompted review

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