I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more
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Company details
About GAME
Written by the company
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom
- www.game.co.uk
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Hasn’t replied to negative reviews
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Game didn’t arrive for release date.
Game didn’t arrive for release date.
Used Evri, maybe that’s the problem but as it stands, tracking says the game is at their depot at 12:57 today and I’ll be told when it’s dispatched.
GAME refuse to to stop using evri…
GAME refuse to to stop using evri deliver comany. Been in all day for a parcel that fits in letter box only to be told by driver he tried to deliver. pic he taken was a footpath between two houses I live in a bunglow. Get rid of evri.
Good service
Ordering was easy, delivery was on time and well signalled via emails end texts. Cost was not too great and the whole experience was stress-free.
Terrible packaging for special edition games
Order 2 special edition games and they send them out in a plastic bag instead of a box and they get damaged went downhill bigtime since fraser group took over
Good varied choice of items not just…
Good varied choice of items not just games. The prices on items when they are on sale are good.
Shoddy service
I purchased a new copy of Evil West (PlayStation 4 version) and when the parcel arrived the case wasn't sealed, there were no sleeves on the box, though there were what appeared to be several stickers from second hand vendors. The disc was in a white disc envelope inside of the box. Clearly not a New disc. I won't be bothering with Game again. Very poor.
last minute cancellation saying product now not available !!!!
Placed an order that the product was in stock. received confirmation and a delivery date. money was taken , received another update to say the date of when delivery will take place. and now received another email stating my product is on it way, then 2 hours later product not available.
this is not acceptable service these were christmas presents for my grandchildren. this order was placed on the 21st September 2026 when goods were in stock. this is disgusting customer service!
and now have to wait several days to get my money back even though they have had it a while.
Ordered a couple of PlayStation gift…
Ordered a couple of PlayStation gift cards for my grandson - less than 20 min later I received codes. Many thanks Game - you are stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Easy to use
Easy to use. Very informative with emails. Highly recommend
Theyve taken my money and not provided the item
I purchased a lego starwars set over £500 and they sent me pasta inside the boxes. Its been almost 2 weeks since i reported it and all they are doing is saying its sold with a brand partner and wont be able to do anything until they collect and investigate which would take another 2 weeks. Would never purchase anything from them online again, they dont take accountability
Totally wrong order/pick up place
Totally wrong item, totally wrong chosen pick up place, terrible experience
Had to wait over a day for the voucher…
Had to wait over a day for the voucher code to get emailed to me
Great products and great prices
Great products and great prices. Thank you
Straight forward easy to use website…
Straight forward easy to use website and fast checkout
Fast delivery package packed secure and…
Fast delivery package packed secure and well bubbled everything arrived in mint condition
Still waiting for delivery
Still waiting for delivery. Same price as digital so could be playing it by now.
Order Quickly & Securely
Easy too use and my order was pretty quickly processed amd now I wait for delivery by the courier
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