GAME Reviews 

Ordered a collectible Funko which was damaged beyond repair as it was posted in a plastic bag
Will never buy from these again

I placed an order and it progressed to “out for delivery” it stayed that way. We are now day 11 of being out for delivery. I contacted customer service and they were quick to respond and agreed to send a replacement. I haven’t received that yet either but we are still within their delivery period stated on their website. I asked for a tracking number 4 days after my replacement was allegedly sent but they couldn’t supply me with one. My order was placed weeks ago and I still don’t have the item I paid for. This is a gift that I ordered in plenty of time but that time is very quickly running out. Will I shop at GAME again? No. I have given two stars because the customer service representative was quick to respond and apologised for the delay but I wouldn’t recommend to anyone. This is a huge company that sells extremely expensive items. I would assume they could deliver purchases better than this. Edit: I’ve noted it says unprompted review. That’s not true. They sent me an email to leave a review.

If I could score it a zero I would I placed a order and one of the items was a collectible Spiderman magic the gathering it was supposed to be a present but the person collects them and wouldn't open it when it arrived the box wasnt packaged properly that lead to the corners badly dented the front cover of the box was caved in and a few other marks and scuffs so I messaged GAME explained it and their response left me fuming they said that the box doesn't count on items like this only if the contents are damaged but I explained that it isn't a throw away box for a t.v or game it's a collectible so if your selling any collectables weather you open them or not should be packaged properly... if you want to buy magic the gathering or anything you think a collector would like them don't buy from GAME avoid like the plague and buy from someone else

Cancelled my pre order 3 days after confirming my order. Then didn't issue a refund till a week after.

No way to contact customer service so just sat im limbo for over a week £260 pound out of pocket.

Can't even make a complaint in there sight or get contact for anyone.

Excellent experience excellent service

you need to improve on your packaging xbox placed in a over size box with minimal bubble wrap which was not taped on the ends heavily damaged box very poor

Preordered control resonant which iv been looking forward to all year, game got dispatched the day prior to release date delivered on time the day of release. Game is brilliant so far, really good customer experience

In a world of digital downloads, THANKS GOODNESS for GAME, being able to provide PHYSICAL COPIES OF games!!

FIRSTLY, Ordering was straight forward and delivery was within acceptable time limits.

I may have had to wait a little longer for the game but it is a price WORTH PAYING to own the game outright. I WANT to be able to play this game in future years. Paying monthly subscription for a game that can be CANCELLED at any time is ludicrous.
PHYSICAL COPIES OF GAMES FTW!!!!!!!!!!!!!!!

They picked a bad time to ask for a review, preordered something on the 3rd, due out on the 8th and supposedly jot arriving until tomorrow, the 16th. Not great for standard £5 delivery, most companies offer free delivery above so much.

NEVER PAY WITH FRASERS PLUS GAME cancelled my order the next day and now I'm struggling to get a refund... Avoid Fraser's plus at all costs.. They say I still have to make payments. This is the last transaction I will ever do with any Frasers group company. Game customer service have been reasonably responsive and will update if problem is resolved.

Game.co.uk decides to cancel my pre-order 2 weeks before it's launch date.

I've had several opportunities to pre-order the same item elsewhere but went with game.co.uk as this is what they are meant to specialise in.

There was no valid reason provided for the cancellation either and trying to reach out to them for an explanation has been difficult to say the least.

I can understand why they are a sinking ship and this will be the last time I ever give them my business.

Absolutely unacceptable (lack of) service.

Don’t list something as able to purchase take my money than cancel it…

Boxes aged and battered to pieces.

Bought metro 2039 collector's edition yesterday. They took payment immediately, j received order confirmation then today receive an email cancelling my order because it's "not available". Beyond disappointed. First game over pre ordered in 7 years, I won't bother with game again.

Had a pre order with them and after three weeeks cancelled it, in that time I could've pre ordered from somewhere else but now I've missed my chance and now it's only being sold by scalpers, will never buy from them again.

Cancelled my pre ordered item. Reason: ‘out of stock’. How can you sell a pre ordered item if you don’t have the stock or are not getting the stock? This item is hard to get hold of and I could have spent an extra month trying to secure it at another place.

I only ordered from Game as their preorder FAQs said delivery on release date. Placed the order, paid,and wasn't shown a release date until I got my order confirmation, which says delivery by 22nd October! That's a week after release date! No option to cancel the order so now I have to try and speak to somebody at Game.

Order not delivered next day and still not delivered two days later. When contacting Game, the AI chatbot couldn’t verify my details properly even though I entered them correctly. They basically fobbed me off with deliveries can be late and no refund of next day delivery fee. No attempt to contact Evri to chase it up. Evri are pretty useless as delivery companies go andvshould not be used. I will not be ordering from Game again ever!! This is my first and only order from them and i am very disappointed!

The PS5 game i ordered and requested shipped was stolen at the initial point of shipping and I received an empty unleaded carboard envelope. This was my 1st time ordering with you and so im very reticent to order again knowing that youre having issues with internal theft within your company. Customer Service assured me there is an ongoing investigation but I have no update from them and its been a week, I have no game in my hands and im I have still n9t been refunded so this is probably the worst experience of online shopping I have ever had unfortunately

I bought a game online yesterday Friday 9/10/26,I payed 9.99 for next day delivery with Evri, had a email today 10/10/26, saying the delivery is delayed, and it won't be delivered until tomorrow Sunday 11/10/26 tried the Game online chat, and got nowhere. I have changed my star rating due to the kind response from Game this morning, it seems the item has been lost by Evri and it is they're fault the package failed to arrive next day.