GAME Reviews 

I ordered a game for release day and paid £9.99 for Evri Next Day delivery. Despite receiving confirmation that my order had been dispatched, Evri subsequently informed me that delivery was delayed until the following day.
The missed release day was particularly disappointing given the premium delivery charge. I understand that couriers can experience delays, but the experience has left me questioning the value of the service offered.
I'd like GAME to review its premium delivery options and how it handles situations where the expected delivery date is missed.

I received my order with one of my items opened and contents and missing, and just got a 10£ refund for a 36£ item. The customer support wasn't helpful at all.

I didn’t get my pre order bonus for a game I bought. Thankfully after speaking to someone it was sorted out a week later but it shouldn’t have happened in the first place. I was also hampered by the fact that there are no customer services phone numbers. They only have a email or a automated web chat that I spent 15 mins going round in circles with till I eventually managed to speak with someone

I have been extremely disappointed with GAME. I ordered a product which was advertised to be a bundle containing two items. When it was delivered, only one item was in the packaging. I was then very slowly walked through a process of repeatedly providing photos following an unnecessarily prescriptive process to prove the item was missing. After almost two weeks they finally accepted the item was missing, then offered me a paltry refund equivalent to about 25% of the value of the original item. I had to read through the Consumer Rights Act and point out to them I was due a refund of 50%, which they then just about provided (I had asked for them to include the delivery in the refund and they didn't offer this, despite their mess up). When I accepted the refund I was told I had no further right to complain. They subsequently provided me with a refund in the form of a gift card for GAME. This detail had not been made clear at any point in the process. Overall I have felt atrociously misled and am utterly disappointed with them. I will not be using GAME again. This is a shame, it is a company I used to have a lot of respect for.

Received the wrong item, when I went throught customer support on the online chat, they asked for pictures of the wrong item.

I sent them pictures of the front and back of the item.

The agent then told me they need a picture of the product tag which was not on the item so I can't provide it.

They then told me there is nothing to do and to contact them when I have the product the tag, how can I provide this information when Game doesn't put the product tag on the item

This was for a MTG Collector booster which cost £25, they sent me a play booster instead which costs £5.

So annoyed with the mistake and how their customer service handled this.

I pre-ordered Ace Combat 8: Wings of Theve specifically for the pre-order bonus.

No code arrived with the game or via email (checked spam). I contacted GAME customer service on 3 October, I was told the issue was escalated and I’d receive a response within 48-72 hours. Over 120 hours later, still nothing.

Tried online chat after the email silence. After dealing with the AI agent I reached a human who simply escalated it again and restarted the same 48-72 hour wait.

No bonus code, no resolution, and no communication beyond repeating the same delay.

GAME failed to deliver the sole reason I pre-ordered.

Great service. Quick shipping and great prices.

Game didn’t arrive for release date.

Used Evri, maybe that’s the problem but as it stands, tracking says the game is at their depot at 12:57 today and I’ll be told when it’s dispatched.

GAME refuse to to stop using evri deliver comany. Been in all day for a parcel that fits in letter box only to be told by driver he tried to deliver. pic he taken was a footpath between two houses I live in a bunglow. Get rid of evri.

Ordering was easy, delivery was on time and well signalled via emails end texts. Cost was not too great and the whole experience was stress-free.

Order 2 special edition games and they send them out in a plastic bag instead of a box and they get damaged went downhill bigtime since fraser group took over

Good varied choice of items not just games. The prices on items when they are on sale are good.

I purchased a new copy of Evil West (PlayStation 4 version) and when the parcel arrived the case wasn't sealed, there were no sleeves on the box, though there were what appeared to be several stickers from second hand vendors. The disc was in a white disc envelope inside of the box. Clearly not a New disc. I won't be bothering with Game again. Very poor.

Placed an order that the product was in stock. received confirmation and a delivery date. money was taken , received another update to say the date of when delivery will take place. and now received another email stating my product is on it way, then 2 hours later product not available.
this is not acceptable service these were christmas presents for my grandchildren. this order was placed on the 21st September 2026 when goods were in stock. this is disgusting customer service!
and now have to wait several days to get my money back even though they have had it a while.

Ordered a couple of PlayStation gift cards for my grandson - less than 20 min later I received codes. Many thanks Game - you are stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Easy to use. Very informative with emails. Highly recommend

I purchased a lego starwars set over £500 and they sent me pasta inside the boxes. Its been almost 2 weeks since i reported it and all they are doing is saying its sold with a brand partner and wont be able to do anything until they collect and investigate which would take another 2 weeks. Would never purchase anything from them online again, they dont take accountability

Totally wrong item, totally wrong chosen pick up place, terrible experience

Had to wait over a day for the voucher code to get emailed to me

Great products and great prices. Thank you