Game Mania Reviews 1,259

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

I am always impressed by Gamemania's service - they have great knowledge and it is clear that their work is also their passion. They are always there to help and advise. During my last visit, I also... See more

Rated 5 out of 5 stars

RH4676R6WS Confirmed. Ksh95.00 sent to GAMEMANIA for account 2qhjyb on 4/8/23 at 1:35 AM New M-PESA balance is Ksh0.00. Transaction cost, Ksh6.00.Amount you can transact within the day is 299,905.00.... See more

Rated 1 out of 5 stars

Heb op 07-05-2023 een pre-order geplaatst voor the Legend of Zelda: Tears of the Kingdom maar is nog steeds niet binnengekomen terwijl de pre-order op dag van release in huis zou zijn. Ik had het net... See more

Company replied

Rated 5 out of 5 stars

The quality of the store staff is very high and you can tell that each member takes their job very seriously. It's always a pleasure to come to the store as it is well stocked, with a wide range of pr... See more

Company details

  1. Video Game Shop
  2. Used Game Shop

Written by the company

Bij Game Mania kun je terecht voor de grootst keuze in games, spelconsoles, accessoires, trading card games en merchandise. Ook heeft Game Mania de grootste keuze aan tweedehands games: meer dan 4.000 spellen! En als je op werkdagen voor 20.00 uur in de Game Mania webshop bestelt, heb je je bestelling de volgende dag al in huis.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Gamemania ke has been good over the…

Gamemania ke has been good over the past few years but now it's becoming more and more of a scam job. They say fair odds but how can you play with over 50$ without even a single win? This isn't the gamemania we want

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

I walked in 5 minutes early, the big customer service lady working there rudely told me the store was gonna be opening at 12. Maybe 2 minutes after I walked out of the store, she decided to come lock the door. Mind you this is 3 minutes before opening. At 12 I tried entering again, which is when I noticed the door was locked. I waited another 2 minutes and door was still locked so I left.

11 April 2025
Unprompted review
Rated 1 out of 5 stars

No words to describe

No words to describe. Probbably no use to write a review anymore since company just announced the bankruptcy but still.

Pre-ordered a game on August 18 and today is early access to the game and I paid 100€ to get this early access version. This early access version was totally sold out in this shop and shop announced bankruptcy 2 or 3 days ago.

No announcement to the email or something like: SORRY WE WILL NOT DELIVER YOUR GAME or something.

In that case I would have ordered from other shop to get it today. But noooo

Gamemania phone isn't working also no answers to emails.

The pain is that I can't play it today, I lost 100€ and now I need to spend another 100€ to order elsewhere if I can find same version, because it's sold out everywhere.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THEM!

DO NOT BUY ANYTHING FROM THEM!
Horrible experience.
Paid but never received confirmation, tell me it's been delivered and signed for but I never received anything.
They refuse to help me with anything.

Complete scam.

10 August 2024
Unprompted review
Game Mania logo

Reply from Game Mania

Hi! Could you please sent us a e-mail via klantenservice@gamemania.eu

Our team ready to look into this matter for you!

Rated 1 out of 5 stars

FAKEEEE REVIEWSSSS!!

ALLLLLLL FAKEEEE REVIEWSSSS!!! DONT BUY!!! THEY STEAL YOUR MONEY!!!! THEY ARE CROOKSSS!!!! STAY AWAY!!!!!!!PLEASSSSEEEE BE SMART!!! DONT BUY!!!! U WONT RECIEVE PRODUCT!!!!

8 August 2024
Unprompted review
Game Mania logo

Reply from Game Mania

Hello Aaron,

Thank you for your review. We're sorry to hear you had this experience. We take such issues very seriously and would like to investigate the situation. Could you please contact us via klantenservice@gamemania.eu so that we can investigate this further and provide a suitable solution?

We strive to satisfy all our customers and are happy to help you.

Rated 1 out of 5 stars

Horrible service

Horrible service. They're incredibly rude and want to force you to travel to their stores on the other side of the country because they refuse to ship.

18 July 2024
Unprompted review
Game Mania logo

Reply from Game Mania

Hi, We're sorry to hear that!

The stock in our physical stores, is local stock. That means that it unfortunately cannot be shipped to you, or another store. Everything in our webshop on the other hand; can be shipped to your home or any store you'd like!

If you want to share more, please let us know through klantenservice@gamemania.eu.

Rated 1 out of 5 stars

I deposite my money yesterday and have…

I deposite my money yesterday and have not seen it

13 July 2024
Unprompted review
Game Mania logo

Reply from Game Mania

Hi Aboi,

Thanks for leaving your review.
We will of course look into this further with you.
Did you happen to send us an email to klantenservice@gamemania.eu? Otherwise we would like to hear what exactly seems to be going on via there! :)

Thanks in advance for your effort.

Rated 3 out of 5 stars

SDA7RW805F and SDA6SO7STE Confirmed

1.)SDA7RW805F Confirmed. Ksh95.00 sent to GAMEMANIA for account 0712061176 on 10/4/24 at 7:27 PM New M-PESA balance is Ksh174.08. Transaction cost, Ksh6.00.Amount you can transact within the day is 499,647.00. Use a unique M-PESA PIN to keep your money safe - don't use your date of birth as your PIN.

2.)SDA6S07STE Confirmed. Ksh95.00 sent to GAMEMANIA for account gamemania on 10/4/24 at 7:48 PM New M-PESA balance is Ksh53.08. Transaction cost, Ksh6.00.Amount you can transact within the day is 499,532.00. Use a unique M-PESA PIN to keep your money safe - don't use your date of birth as your PIN.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Best Customer Experience Ever

Bob (Amsterdam Ceintuurbaan Shop) is an amazing seller, always kind and keen to offer you the best advise. GameMania is the best shop for Gamers and should be proud of people like Bob working for them <3

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Game on

Nieuw en tweedehands games,voor elk platform.Hardware & software the place to be.Probleem met jou console,the place to be.Console of game uitgespeeld,the place to be.Deskundig advise nodig,the place to be.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Always helpful

I am always impressed by Gamemania's service - they have great knowledge and it is clear that their work is also their passion. They are always there to help and advise. During my last visit, I also received advice and my ordering error was corrected, for which I am grateful. The location is also great.The only downside is the room - it's a pity it's so small, I would like to spend more time in this store and see more accessories, mugs, maybe even comics 😊

16 October 2023
Unprompted review

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