GameServerApp.com Reviews 154

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Its friendly interface makes it easy to navigate, even for beginners. It’s simple to use, and I love that you can actually learn while using it. Whether you’re new to game servers or just want a smoot... See more

Company replied

Rated 1 out of 5 stars

My experience as a new customer: I tried to create an account, I got an error message saying my IP is blocked. I contacted the support via mail. They say my internet provider is blocked, even thou... See more

Company replied

Rated 3 out of 5 stars

Most everything I like, but there are a few very important things that are not working properly which is highly disappointing considering the amount I pay for how many machines I run. The sync is not... See more

Company replied

Rated 3 out of 5 stars

Servers run fine without issue and features are great, however support and server availability are lacking. Edit: In response to the reply: Its an issue everytime I come back to rent and need more... See more

Company replied

3.7

Average

TrustScore 3.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wirklich Top!

In diesem Projekt stecken jede Menge Möglichkeiten und sehr viel Liebe. Es gibt Unmengen an Funktionen. Der Support ist sehr schnell und super freundlich! Auch die Discord Community ist immer hilfsbereit!
Macht Spaß ein Teil davon zu sein!

There are a lot of possibilities and a lot of love in this project. There are tons of functions. The support is very fast and super friendly! The Discord community is also always ready to help!
It's fun to be a part of it!

11 November 2023
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

We do indeed put a lot of love into GSA!
Thanks for posting a multi-language review Daniel! Thanks for using the project and being part of the community!

Your review is now on the Review wall, see discord :)

- Max

Rated 5 out of 5 stars

max is my god of support

the best support ever seen and with extraordinary patience, I thank you from the bottom of my heart for all the help you have given me, max is my god of support, 10/10

3 November 2023
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

I'm glad we managed to figure out the problem eventually :) Thanks for your great review and have fun with ARK!

I've posted your review on the wall, see Discord for a picture.

Saludos cordiales,
Max

Rated 5 out of 5 stars

Best Tool for Game Community

Good morning, I have been using Gameserverapp for 8 months now. My evaluation? Excellent, the product helps me manage my Ark SE and ARK ASA community, complex jobs are left to the tool, allowing me to focus on the player experience. Max and the team are always helpful and the discord group is always full of people willing to help you out. Great job and great product.

3 November 2023
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

Thanks for taking the time to write a review on here Alessio! Appreciate it a lot. Glad you enjoy using GSA.

Your review is now on the wall!

- Max

Rated 1 out of 5 stars

Their customer support is bad...

Their customer support is nearly non-existent. Simply because an email address of mine does not exist anymore (the domain has expired. I will not spend 20 bucks to renew the domain to recover a single account. Not worth spending that for one single account).

I do not recommend using their service if their customer support won't work with you to recover the account. That just shows how unreliable they are.

30 October 2023
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

Hi there,

Your account was automatically blocked by GSA's protection systems. These systems kick in when, for example, a flagged (possible stolen) credit card is used. We use these systems to avoid fraud and keep our customers safe.

You reached out to the help desk with a different email from the one you signed up with 1 day ago. I asked you to reach out with the email address you signed up with, but you failed to reach out with the owner's email.

We can't help anybody unless they can verify they are the owner. This is basic security practise...

Wish you all the best.

Rated 5 out of 5 stars

GSA is the best!!!!

GSA is hands down the BEST server management and QOL tool I have ever used. Max is kind, attentive and happy to help at almost any hour of the day. Response times are insanely fast! I will never go back to using any other tool for my servers!

6 September 2023
GameServerApp.com logo

Reply from GameServerApp.com

Thanks for your great review Elusive!
I've put it up on the review wall!

Cheers Max

Rated 3 out of 5 stars

Great app for homelabb users as me

Great app for homelabb users as me. Been looking for something like this. Dosent yet support all games my members play but still some of the most popular.
How ever still struggling with where to find how to upgrade payment plan. The only way I could find it was when trying to add server and the app told me theres no room and gave me a link to upgrade my paid plan. Should be easier to find in my opinion.
You are doing a good job so far and eager to see your development. Maybe even more implementation with discord functions, player statistic and much more or maybe I havent found it all yet.

Cheers!

15 August 2023
GameServerApp.com logo

Reply from GameServerApp.com

Hi Johan,

Thanks for your feedback! I'll make sure to review the add-on visibility to ensure it's easy to find. For the time being, please check out this section of the new docs: https://docs.gameserverapp.com/dashboard/add-ons

Make sure to join our discord if you haven't already. You can request games via our Github page: https://github.com/gameserverapp/Platform/discussions/categories/game-request

Hopefully GSA can earn a 5-star review soon ;)

I've put your review on the review wall. A photo is posted on our discord.

Thanks again!
Max

Rated 2 out of 5 stars

Multiple problems installing on windows…

Multiple problems installing on windows server, both 2019 and 2022 versions. There hasn't really been much help on their discord. The site would glitch out when it got to the installing step.

12 April 2023
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

Hi,

Thanks for your feedback.

Unfortunately is it impossible for us to guarantee a working solution on all homebrew setups. As you can imagine are there many factors that come into play when dealing with hosting game servers from your home network, like internet settings and firewall. Therefor don’t we offer configuration support on home hosted setup. However, the majority of customers do run with non-supported providers just fine.

If you want an easy and guaranteed working solution, best to check out our supported providers. These are all tested and have guides to help you set up everything: https://help.gameserverapp.com/article/56-supported-server-providers

Rated 1 out of 5 stars

Unpleasant user experience & poor support

Unpleasant user experience and features that does not do what they promise and lack of will to have any customer service throws it all away.
There is far superior alternatives out there that have a active support team that does not give bog standard replies to everything.

If I did join and ask that and did not get any response then that means they do not offer any good customer service really. If the product description is so unclear that you do not know its going to work then you ask to get a response and see if the solution fits for your application. He also banned me from the discord wich is the only way of communication with them wich means they are not willing to offer any solution to the issue. I have paid for the service and this is the treatment

18 March 2023
GameServerApp.com logo

Reply from GameServerApp.com

Hi,

Not really surprised to see a review like this from someone that joins our Discord starting with the message: "if you could reach out to me so I could test and see if it will fit me and that my setup of things would work on it".

Wish you all the best.

Rated 5 out of 5 stars

4 years and counting

I have been using GameServerApp.com since April 2019 on the recommendation of several of my trusted peers. This platform is by far the most user friendly, cost-effective way to manage servers with a vast amount of features and options to best grow your community/business. Additionally, the customer service provided by this company is second to none. Issues get resolved in minutes, not days. Simply put, GameServerApp.com is the 10/10 in world filled with 5/10s.

21 June 2023
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

Thanks for being a long time customer! And thanks for your awesome review!

I put it up on the review wall ;) see discord!

- Max

Rated 5 out of 5 stars

The future.

The future.
It has never been so easy and pleasant to host multiple game servers and always have everything in view. Super well thought out and with a number of possibilities to react to all eventualities. The range of possible games is constantly expanding and enables communities to offer a wide range of different games. It is unimaginable to operate a large Ark Cluster today without Gsa!

16 June 2023
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

Thanks for your great review Marius!

Your review is now hanging on the review wall. Check discord for a picture :)

- Max

Rated 5 out of 5 stars

The best!

Way a thousand times better then the other provider we used. The amount of customization you get with GSA is unreal, and the owner is super friendly. The cross-server chat in ARK is also super cool! Would recommend!

10 May 2023
GameServerApp.com logo

Reply from GameServerApp.com

Thanks for your review Jensen! Glad you like the service.

I put your review on the wall (see Discord)!

- Max

Rated 5 out of 5 stars

Gamserverapp.com is just awesome!!!

Gamserverapp.com is just awesome! We host 2 Ark clusters and it is so easy to set everything up with this website!! from in-game shops to scheduled actions!! Support is very good 2 ! very nice people !

1 April 2023
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

Thanks for your review Roxy! I put it up on the new Review wall (check out discord).

Groeten Max!

Rated 5 out of 5 stars

Great service!

Recently purchased this service and had a couple of things I couldn't figure out. Support was quick with helping me solve the problem and were extremely patient with me throughout the entire process. I highly recommend!

24 March 2023
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

Thanks for your review! I'm glad you like the service :)

- Max

Rated 5 out of 5 stars

Interface is easy to use

Interface is easy to use, and has quite a few options. The support via discord is simply amazing and cannot be beat. I highly recommend this platform!

17 November 2022
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

Thanks for your review, Trevor! I'm glad you like what we do :)

Cheers,
Max

Rated 4 out of 5 stars

Setting up custom setting can be a pain…

Setting up custom setting can be a pain as you can't do both easy and advanced modes. I would like all the basic setting to be edited in the easy mode, but for custom ini setting I would be cool if there was some type of place to do that, that wouldnt reset your easy setting bc switching to advanced mode erased previous settings

5 October 2022
GameServerApp.com logo

Reply from GameServerApp.com

Hi!

Thank you for your review and your feedback!
I recommend adding your feedback to our suggestion board, so people can vote on that being added in future releases.

See: https://github.com/gameserverapp/Platform/discussions/categories/suggestions

Cheers,
Max

Rated 5 out of 5 stars

Great Tool for enhancing your Server

Great Tool for enhancing your Community, it offers so many usefull tools and functions that really help you create awesome Gaming Server. I can only recommand trying it out.

26 July 2022
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

Thanks a lot for writing a review! It helps GSA a lot <3

I'm glad to see that you're happy with the tools we provide to create your gaming server!

Cheers,
Max

Rated 5 out of 5 stars

Great Service

Some of the best customer support I have experienced. The guy who runs it really goes above and beyond, even for small customers.

The service is easy to set up and use and requires very little technical knowledge. Would 100% recommend this company for both new and old server admins that want to monetize their games.

26 July 2022
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

Hi Stuart,

Thanks for your awesome review!
We will always try our best for all our customers, big and small.

Thanks,
Max

Rated 5 out of 5 stars

Hands down the best game server…

Hands down the best game server provider out there! Max is really responsive and offers really good support. Always listens to his customers and constantly updates GSA with new features - honestly could not ask for more!!! Once you try GSA you won't go back

24 July 2022
Unprompted review
GameServerApp.com logo

Reply from GameServerApp.com

I'm glad you like the product and appreciate the continues effort to make GSA better, GemGem! Thanks for taking the time to write a review. It means a lot!

Cheers Max

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look