The Gamesmen Reviews 

519
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the impressive delivery speed, noting that packages arrive quickly and without any problems. Consumers are also very pleased with the wide variety of products available at affordable and reasonable prices. Buyers often share that the simple online ordering process is completely seamless and accompanied by helpful tracking updates. Some reviewers were not happy with the poor packaging quality, noting that delicate items occasionally arrived damaged, scratched, or scuffed. A few other people also felt quite frustrated when their online purchases lacked sufficient protective wrapping during transit to prevent shipping harm.

What people talk about most

Product

Clients share positive opinions on product quality and variety, highlighting that items match their... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting remarkably fast shipping times and... See more

Order

Customers had positive experiences with order, highlighting easy ordering processes, great prices, and quick... See more

Price

Reviewers mention positive feedback about price, often praising great and reasonable pricing alongside... See more

Service

People report positive experiences with service, highlighting reliable assistance and fast delivery.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought Super Mario Galaxy for Nintendo Switch from The Gamesmen, and everything arrived quickly and without any problems. The website is really convenient for searching for games: I entered my... See more

Rated 5 out of 5 stars

Shopped with Gamesmen several times and have never had an issue. Always quick to post. There's usually only up to one working day wait between order and postage - there's a "skip the queue" pay extra... See more

Rated 5 out of 5 stars

These Guys are amazing i am just going to put it out there if you need or see anything you want on there website get it. I put my order in and it was processed within minutes and out for delivery not... See more

Rated 5 out of 5 stars

Quick shipping, notified of packing, ready to ship, shipped and arrived. I've dealt with The Gamesmen since 1984 with my Commodore 64 and haven't looked back. Always a pleasure to deal with. The T... See more


Company details

  1. Video Game Shop
  2. Childrens Toy Store
  3. Game Shop
  4. Toy shop

Information provided by various external sources

Australia’s longest operating independent video game retailer. Open 7 Days. Est. 1982. Fast Delivery. Call 02 9580 9888. Shop online or in store for all your gaming needs, including Video Games, Consoles & Accessories (for PS4, Xbox One, Nintendo Switch, PC, Retro and more), Board Games, Tabletop Games & Puzzles, Toys, Pop Culture Merchandise, Gifts and more... The Gamesmen has a clear focus on continuing to deliver quality service, the extensive product range and the enjoyable shopping experience that has made us famous all these years. We will always do our utmost to offer the best possible deal combining price, service and the right product.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(519)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always excellent service

Always excellent service from The Gamesmen and very quick delivery of purchases. Great selection of products and reputable brands at great prices. So glad we found them.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

The Gamesmen absolutely ROCK !

You guys at The Gamesmen absolutely ROCK! I ordered the sonic Shadow plush late Sunday night and received it Thursday here in VIC. I am thrilled to receive this as it is a birthday present for a grandchild this weekend. Your price is great too. Delivery from AusPost is very good. Kept me updated of my order during transit.
Package was good and clear labeling.
The Gamesmen had exactly what I needed where the shops had failed. I highly recommend looking at The Gamesmen website before venturing out to the shops.
One very happy and lucky grandchild will be thrilled to cuddle up to Shadow.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

New Item came Damaged scratched and…

New Item came Damaged scratched and scuffed looking like a used item.
Postage was excessive considering the item was small and light weight
Seller has 52 cases of similar negative feedback on EBay for customers receiving damaged or badly packaged goods with high postage.
It appears seller knowingly posts items in poor condition without care of customer satisfaction
I was offered $5 refund or a return which was not at all convenient for my circumstances.
Big thumbs down for this purchase

19 August 2026
Unprompted review
Rated 3 out of 5 stars

Forgot to send order

I purchased a number of games in one go, and added an extra one after my original order. I contacted the company through their contact form and engaged in an email conversation afterwards. Different people replied and even though I gave clear directions my order failed to be shipped until approximately a week later after I emailed the company in regards to it’s whereabouts. It was a little bit disappointing with such a large order to not receive a small price match. Ordinarily this wouldn’t have bothered me so much but given I ordered about 12 games it was really disappointing.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great range of ideas for gifts

Great range of ideas for gifts that you can’t always find in local shops at very reasonable prices.Good communication through email & text from purchase to delivery. Prompt delivery securely packaged. 100% reliable every time I use them. (I live in WA)

20 July 2026
Unprompted review
Rated 1 out of 5 stars

I had a terrible and upsetting…

I had a terrible and upsetting experience ordering from this shop.I checked out my order on July 2, 2026 and received a confirmation and tracking number the next day. The tracking information said my parcel would arrive on July 6 (Monday).I was eagerly waiting for it but it never arrived.I followed up multiple times but no parcel showed up.Finally on July 15, 2026, Australia Post emailed to confirm the parcel was lost in transit. I’ll never order from this shop again because it caused me so much anxiety and stress.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

So helpful, above and beyond

I'd noticed a product on the website that my young child would really love, it was the last one and only available in store. After checking it over a pretty long period, I reached out and asked if it could be made available for online and the staff were so happy to help. They had it transferred from store to online fulfilment and let me knoe the exact steps to purchase. The whole process from me reaching out and having it transferred to having it in my hands via AusPost took only 3 days. Theyre always so friendly and fast.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Lightning fast shipping

Lightning fast shipping!
Maybe it was because I lived pretty close in NSW but once it was shipped it came the next day.
Absolutely would buy again (I already put down a preorder a month ago for another figure 🤣)
Cheers guys!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Got what I paid for

The package showed up in great condition and didn't take much time to show up. Will definitely be getting more of my Star Wars Black Series Collection from here.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

1989 Joker. I love purple! 💜

I preordered a McFarlane's Toy from the Gamesmen. In this case it was a highly awaited Jack Nicolson 'Joker' from 1989 Batman. Most collectors online a.k.a the U.S prefer the purple version💜 as opposed the an orange Platinum chase 🧡. After a few anxious weeks Gamesmen shipped my toy. I was nervous! While the 🧡 Joker is very nice, I was delighted to get the common 💜 one. Good price, speedy post and good packing. Thankyou times 1000to The Gamesmen.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Energizer Everest 1100…

I ordered the Energizer Everest 1100 Generator to keep my 373 litre fridge and upright freezer charged and it worked ! It kept them both charging for 5hrs which is all I needed , there was still 6hrs left on the generator to use , I was so pleased , it took me a while to work out that you have to switch on the AC button TWICE to activate the generator once the fridge was plugged in , and then wait approx 20mins for the watts to go down to about 8watts and then add the other plug from the upright freezer , our electric meters got changed over in our building and took 4 hours so this was ideal for a replacement of energy , so reliable , what a great help this was , and The Gamesmen were not only helpful and knowledgeable with this Energizer Everest , they also offer delivery within 2 days either through a courier or Australia Post , and it was also on a sale so I'm very happy with this experience all round , thankyou very much ☆☆☆☆☆

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Silent Hill 2 ps5

Always a pleasure and you know you're getting what you paid for. Great prices, fantastic selection of games. Wonderful store/company. Would recommend 100%

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast and efficient.

I ordered a present for my niece through The Gamesmen. Check out was super easy, and there was a great sale on. Within the day it the order had been packed, and within two days it was on the doorstep! So fast and efficient - thanks so much The Gamesmen!

12 May 2026
Unprompted review

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