Gamesplanet Reviews 726

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and quick problem-solving abilities. Many people highlight the exceptional customer service, noting fast response times and clear communication, which often leads to swift resolutions for various issues, including game key activations and regional restrictions. However, some customers also noted issues with product delivery and content not downloading, leading to dissatisfaction. A few people mentioned difficulties with refunds for games that had technical problems or were unusable, expressing concerns about the company's handling of these specific situations.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the quick, helpful, and... See more

Response time

Consumers find response times to be overwhelmingly positive. Many reviewers highlight the speed of replies,... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the service, citing quick refunds... See more

Website

People report ambiguous experiences with the website. Some customers praise the site, highlighting great... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being helpful, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made a mistake when signing up for their service. Id bought something and couldnt get my email to confirm because Id made a typo. I sent a support request and maybe 7 hours later, the next morning e... See more

Rated 5 out of 5 stars

Whenever I see people complain about this site, I remember that some countries have iq as low as 47. If you are even the slightest bit competent you will have no problem here. I personally saved 71... See more

Rated 5 out of 5 stars

I registered an account using a temp email and never bothered to check I could recieve emails from it, turned out I couldn't but I had already bought a game and needed to confirm my email. Shot an... See more

Rated 5 out of 5 stars

Successfully purchased and redeemed Crimson Desert Deluxe Edition, excellent service. K4G, on the other hand, is an absolute joke. Avoid it like COVID, unreliable, frustrating, dodgy and not worth... See more


Company details

  1. Video Game Shop

Written by the company

Gamesplanet is powered by Metaboli. We are a PC games digital distribution company based in Europe (Paris, France and Dusseldorf, Germany). On Gamesplanet.com you can buy and download over 3000 PC and Mac games from the best pubishers from ANY country in the world. We make a point of providing games at the best price. New releases, pre-orders, back-catalogue: you get the best deals for your games.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

726 reviews

5-star
4-star
3-star
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1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience.

Great place to buy from.
I contacted support because I had some questions and they replied very quickly, super helpful and answered everything I asked for in great detail.

Big recommendation if you want a game without ANY hassle.

14 May 2021
Unprompted review
Rated 4 out of 5 stars

Decent

First time hearing about gamesplanet and using them, really easy to use decent website layout.
I got my order instantly and redeemed it so yeah cant fault them atm.
Also they had a sale or something and Mortal Kombat 11 was cheapest here than anywhere else.
Atm definitely looking to use gamesplanet again

25 April 2021
Unprompted review
Rated 5 out of 5 stars

Amazing!

WOW. At first i was a skeptical about buying Call Of Duty Black Ops: Cold War from them, but i ended up buying it from Gamesplanet because it was the cheapest option. The experience is amazing. You just buy the game, link Battle.net and the game was there. Totally recommend this one.

19 April 2021
Unprompted review
Rated 5 out of 5 stars

Best Games Retailer Ever

Best Games Retailer Ever
honestly, I've tried so many other websites but Gamesplanet always has the cheaper price
the support team is legendary very kind and helpful
They are my favorite
wish you all the best

8 April 2021
Unprompted review
Rated 5 out of 5 stars

I bought the dark souls remastered…

I bought the dark souls remastered edition (since it hasn't been on sale on steam in over a year). The product was cheaper than it has ever been on steam, it took 3 clicks to add it to steam and it was near-instant to go from paying to receiving the steam key.

23 February 2021
Unprompted review
Rated 5 out of 5 stars

These guys are the best!

I bought Call of duty modern warfare 2019 for cheaper on games planet UK and it is completely legit! (I'm not a bot). Before I bought the game I got answers from the support immediately in the games comment section regarding the activation of the game. The transaction was smooth and I got the game immediately after I purchased it. The Activation was really easy, all I had to do was link my battle net to gamesplanet, and I now own the game. This makes it a lot more legit than sites like G2A or Kinguin where you would get a key for the game which could have been obtained illegally. So yes, I would 100% recommend gamesplanet to anyone, Because so far everything seems legit and I have seen on multiple game companies websites that they are a verified store by them. I Will definitely buy on gamesplanet again and I will be back here to report how it went:)

17 January 2021
Unprompted review
Rated 5 out of 5 stars

The gaming shop we need!

Where to start?

Customer support - 5 stars! Yes, they are friendly, helpful and nice! I have been talking to couple of their customer supports agents and they were all friendly and helpful.

Prices - I must say that I got the asus rog account connected so I get the extra coupons from time to time, but even without them the prices are great, sometimes even cheaper than other websites! are all of their games always cheap ? No, not always, but keep looking and ones there is a discount its totally worth it! (best deal so far was for the call of duty cold war, the cheapest website out there!)

Other - I am disappointed on one thing, the fact some games are region locks can be annoying.

Website Interface - Love it!

5 December 2020
Unprompted review
Rated 5 out of 5 stars

100% Guaranteed Satisfied + Best Customer Service

Found Gamesplanet for a copy of Black Ops: Cold War, cause they were first of all the cheapest. Ordered it to a wrong email (which I cannot get into anymore) and freaked out. Send them an email and the first response was within 15 minutes. Bare in mind that it was 20:30 local time for me. Another 15 minutes after that my copy was sent to a different email, fast forward 30 minutes later I am beaming kids on Armada Strike!

20 November 2020
Unprompted review
Rated 5 out of 5 stars

legit from my personal experience

Pre-ordered game. Took a minute to confirm my order because it was my first purchase using Paypal. after confirming it immediately showed in my library.

11 November 2020
Unprompted review
Rated 5 out of 5 stars

44 Games and Counting

Having just had a bad experience else where, I went back to old faithful.

10% discount compared to Steam; purchase, process, code provided; downloading on steam as expected in a few minutes.

Brill

8 November 2020
Unprompted review
Rated 5 out of 5 stars

100% legit bought COD:BOCW

First i had problems that my card got denied but the problems were on my side. I then tried PayPal and it was lightning fast, really no joke it was like 1-2 seconds and i could click Activate on my Battle.Net and I had the game instantly, no waiting. The price was really good only 47€ instead of 60€ like on Battle.Net.

8 November 2020
Unprompted review
Rated 5 out of 5 stars

Superb Service

I just preordered Black Ops Cold War and rest assured the experience was fantastic. no fuss, no hassles, only satisfaction.

5 November 2020
Unprompted review

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