www.garagedoorsonline.co.uk Reviews 

1,680
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company, often describing their purchasing interactions as an absolute pleasure from start to finish. Customers frequently praise the friendly staff for their exceptional patience, detailed guidance regarding measurements, and overall professional attitude during the planning phase. Many people also highlight the prompt delivery service, noting that packages arrive securely wrapped, well ahead of schedule, and with excellent driver communication. However, some reviewers noted significant issues with after-sales support and occasional unexpected product defects. A small portion of consumers experienced frustrating delivery delays, incorrect items being sent, or unhelpful assistance when attempting to resolve these problems.

What people talk about most

Product

Consumers find product to be positive, highlighting the great value and high quality of the garage doors they... See more

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication and professional... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient and prompt... See more

Customer service

Customers had positive experiences with customer_service, highlighting helpful and polite staff who provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GDP pro steel doors - they are superb quality, well made, value for money. Also arrived sooner than expected. We are really impressed and would definitely recommend. (Husband is a joiner and advised i... See more

Rated 5 out of 5 stars

Great product,came on time (exact date stated ) ,thoroughly checked measurements before being made . Would highly recommend & will be passing company details to freinds & family. There was only one th... See more

Rated 5 out of 5 stars

I bought a pair of metal garage doors from GDO in the spring. All good. happy customer. It has recently developed a sticky nylon (?) bolt at the bottom of the door and I contacted GDO customer serv... See more

Rated 5 out of 5 stars

I've not fitted the door as yet but the parts and motor all look to be high quality. Delivery was quicker than the stated lead time. A special thanks to Laura and Keely who helped to coordinate onwar... See more


Company details

  1. #13 of 21 best companies in Garage door supplier
  2. #32 of 57 best companies in Door shop
  3. #33 of 46 best companies in Security equipment

Information provided by various external sources

Garage Doors Online Ltd are the UK's premier online supplier of Garage Doors. We have over 25 years experience in garage doors and electric operators and our friendly and helpful sales team will be able to help you with your enquiry. We aim to supply the very best garage doors, electric operators and other building products at the best possible prices in the UK.

Garage Doors Online

Written by the company

We're committed to low prices.
We aim to supply the very best garage doors, electric operators and other building products at the best possible prices in the UK. We check our prices regularly against our competitors and always strive to give our customers the best deal.
We're committed to choice.
Our website is full of a wide range of garage doors, personnel doors, and entrance doors! We supply doors from over 15 manufacturers and have such a varity of doors, you are bound to find something to suit your home.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,680)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service good product

Efficient service Laura and Carrol were very helpful by phone and email. Roller door arrived sooner than expected and fits perfectly. Will recommend to friends 🙂

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Process was very easy

Process was very easy. Fast response from the sales team and friendly installation guys. Product was great quality and turnaround was quick.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

A great company, excellent customer experience

I will wholeheartedly recommend this company. When I was looking for a garage door from Garagedoorsonline back in March, my requirements were discussed and understood by the team, the right product selected for me and I was kept up-to-date about delivery. When it was later realised the wrong part had been delivered from the manufacturer by accident, Garagedoorsoline dealt directly with Carteck for me to get this resolved, and really quickly. They have all been polite, helpful and effective. A great team and in particular Kevin, Keeley and Carol. Thanks.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Obnoxious customer service

Sent them a question about operating one the doors they supply via an App. Response was "Ask the manufacturer 🤦‍♂️"
Talk about, don't know, don't care, nothing to do with us!
Who on earth would deal with a company after this response 🤷‍♂️

3 June 2026
Unprompted review
www.garagedoorsonline.co.uk logo

Reply from www.garagedoorsonline.co.uk

Thank you for your review. We do not have any details for you so I cannot look into this further but I can see one of our sales agents was asked about a Rollmatic T roller door two days ago and as the information in question was not known, he kindly offered the manufacturers number to the person in question, had the agent asked you to look for their contact details yourself I would of agreed with your review but on this occasion I believe we gave all the information we where able and where certainly not obnoxious on the response, that is assuming you are the same person he was responding too. We pride ourselves on our excellent customer service and our thousands of 5 star reviews are testimony to this. I wish you well regardless and hope you obtain the information you require.

Rated 5 out of 5 stars

Excellent product

Excellent product! The service was also excellent and Laura the office manager saved me from getting the wrong size garage door. Delivery was also excellent and on time. 10/10

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Help sourcing documentation.

I was having problems finding the correct installation manual for a garage door. Sales Asst. Keeley was able to point me to the exact document within minutes of me sending the email. Great customer service!

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Had an issue with the door motor

Had an issue with the door motor, ended up saying it’s to do with another company not them, after several weeks of them not contacting me back I had to get an external company out to sort out a fault with it, after confronting them regarding this and saying I had to pay then they said they can’t do nothing I should of contacted them, even tho I sent them proof of trying to contact them for 2+ weeks, as I was waiting for this my customer was getting frustrated as they had a door that didn’t function due to a fault, they are quick to sell you the product and good at delivery however after sales is shocking they just give you other mum fees to call

4 February 2026
www.garagedoorsonline.co.uk logo

Reply from www.garagedoorsonline.co.uk

Thank you for your review. I have looked back on the information you provided and can see that we requested an official report from the Engineer you advised attended site so we could assist you further and since then we have received no further communication from you. Please kindly send in the requested document and we can then pass this onto the manufacturer for consideration. Irrespective I am pleased you are happy with the product now and the delivery service you received.

Rated 5 out of 5 stars

Recently purchased a new door

Recently purchased a new door, good quality product, well presented. Sales team especially Carrol, made the purchase easy, and kept me updated with the orders progress. Delivery was smooth and within the given slot. Driver was both pleasant and helpful. Really easy to fit and looks great.
Thanks

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic to deal with and very…

Fantastic to deal with and very professional.
Getting the door delivered to the island was made so much easier when you are dealing with companies who are good at what they do.
I dealt with Keeley Warren most of the time and her communication and problem solving skills were great.
Also, her patience when dealing with me was calm and helpful.
I definitely recommend Garage doors online.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Good communication (took 8 weeks as…

Good communication (took 8 weeks as it's custom-made), matched description, high quality, garage door was accurate to measurements (which the customer needs to get right - measure a few times to make sure, ideally with a laser measure!)

15 January 2026
Rated 4 out of 5 stars

Helpful staff when ordering

Helpful staff when ordering. Door arrived in Alderney with no damage (always a bonus!) The door is exactly as advertised. Transformed the look of the front of our house. Very happy with our purchase. Not sure why but it has us living in France - we are close but living in Alderney.

2 February 2026
Rated 5 out of 5 stars

The company were especially helpful…

The company were especially helpful because the door we originally ordered could not be sourced within a reasonable time frame and their Carrol Franklin managed to find us a similar door at a lot better price, which was really appreciated. Well done, and thanks very much!

28 January 2026
Rated 5 out of 5 stars

Really great customer service

Really great customer service, both from Keeley and another gentleman on the team ( I want to say Paul?!). They worked closely with the manufacturer in insuring timely delivery and clear communications. Very rapid response to any questions i had. All went very smoothly.

15 April 2026
Unprompted review

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