www.garagedoorsonline.co.uk Reviews 

1,680
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company, often describing their purchasing interactions as an absolute pleasure from start to finish. Customers frequently praise the friendly staff for their exceptional patience, detailed guidance regarding measurements, and overall professional attitude during the planning phase. Many people also highlight the prompt delivery service, noting that packages arrive securely wrapped, well ahead of schedule, and with excellent driver communication. However, some reviewers noted significant issues with after-sales support and occasional unexpected product defects. A small portion of consumers experienced frustrating delivery delays, incorrect items being sent, or unhelpful assistance when attempting to resolve these problems.

What people talk about most

Product

Consumers find product to be positive, highlighting the great value and high quality of the garage doors they... See more

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication and professional... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient and prompt... See more

Customer service

Customers had positive experiences with customer_service, highlighting helpful and polite staff who provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GDP pro steel doors - they are superb quality, well made, value for money. Also arrived sooner than expected. We are really impressed and would definitely recommend. (Husband is a joiner and advised i... See more

Rated 5 out of 5 stars

Great product,came on time (exact date stated ) ,thoroughly checked measurements before being made . Would highly recommend & will be passing company details to freinds & family. There was only one th... See more

Rated 5 out of 5 stars

I bought a pair of metal garage doors from GDO in the spring. All good. happy customer. It has recently developed a sticky nylon (?) bolt at the bottom of the door and I contacted GDO customer serv... See more

Rated 5 out of 5 stars

I've not fitted the door as yet but the parts and motor all look to be high quality. Delivery was quicker than the stated lead time. A special thanks to Laura and Keely who helped to coordinate onwar... See more


Company details

  1. #13 of 21 best companies in Garage door supplier
  2. #32 of 57 best companies in Door shop
  3. #33 of 46 best companies in Security equipment

Information provided by various external sources

Garage Doors Online Ltd are the UK's premier online supplier of Garage Doors. We have over 25 years experience in garage doors and electric operators and our friendly and helpful sales team will be able to help you with your enquiry. We aim to supply the very best garage doors, electric operators and other building products at the best possible prices in the UK.

Garage Doors Online

Written by the company

We're committed to low prices.
We aim to supply the very best garage doors, electric operators and other building products at the best possible prices in the UK. We check our prices regularly against our competitors and always strive to give our customers the best deal.
We're committed to choice.
Our website is full of a wide range of garage doors, personnel doors, and entrance doors! We supply doors from over 15 manufacturers and have such a varity of doors, you are bound to find something to suit your home.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,680)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hormann Roller T Doors

Dealt with garage doors on line to order 2no. Hormann Roller T doors to replace my aged wooden doors. From start to finish the process was very smooth and using the online measuring / dimension drawing allowed me to easily convey the size of door I required. Once I confirmed the order the doors were delivered in around 6 weeks. They were easy to install and the installation video / catalogues were easy to follow. Unfortunately the mounting bezel for the manual override was missing, so Keeley and Laura stepped in and arrange Hormann to sent the item direct to me.

Really happy with the service and product. Really recommend GDO to others looking to replace their own garage doors.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for an English made…

I was looking for an English made roller door …however wanted a fair price ..
Spoke to a couple big company’s who wanted nearly 50% more than I paid to garage doors on line .
Great doors fair price ! Made in the uk. !!!

19 March 2025
Rated 5 out of 5 stars

Great Price

Great price and worth the wait. The instructions can be baffling if you don’t have a logical brain but we got there. Just take it step by step slowly.

14 June 2025
Rated 5 out of 5 stars

We've been using garage doors online…

We've been using garage doors online for years now and never had problems. On recent purchase we've bought 3 doors and I've struggled with pairing control box with remotes on one set. Laura, with rest of the team were very helpful, and have assisted me to
successfully complete installation.
Many thanks

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Great aftersales service

I'd like to send a special thank you to Laura Rowney for her excellent after sales service in helping to quickly solve an issue that cropped up during installation. She is a credit to the company.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Two years on from my purchase of a Hormann Rollmatic garage door I still received the most helpful customer service from both Garage Doors Online and Hormann UK to resolve an issue that had developed with my door's electronics, despite the warranty limitations.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

I've never bought a garage door before

I've never bought a garage door before. But now I have and couldn't be happier with how it has gone, from my initial enquiry to the completed installation. Garage Doors Online helped me select a Hormann sectional door and from then everything proceeded smoothly and on time. I'm very happy with this and recommend.

I wanted a well insulated, powered door for a new extension.

18 February 2025
Rated 3 out of 5 stars

Good item and easy ordering system

Good item and easy ordering system. The massive issue is the lock system is soo bad. My 5 year old can push the door open. It's flimsy and weak with exposed rivets showing anyone where to drill it out if they wished. The key supplied will break due to the force required to operate the bars. I've had to order a upgraded lock to make sure roller door doesn't open accidentally. Very disappointed

4 March 2025
www.garagedoorsonline.co.uk logo

Reply from www.garagedoorsonline.co.uk

Thank you for your review. We have received no communication from you from what I can see regarding this matter prior to you leaving this review. Had the matter been raised with us it would of given us the opportunity to try to assist you in rectifying this. If the key requires force to open the door it could be that some adjustment or lubrication is needed as it should not require force, we could of requested some support from the manufacturer on this. Unfortunately now that you have chosen to modify the product without guidance this may have invalidated the warranty.

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service
Have placed two orders now, both of which were slightly out of the usual, and Laura was excellent getting specificaitons correct, sending missing parts and instruction manuals, and even helping decipher the ikea-style pictogram instructions that Hormann use.
Oh, and far cheaper than any local supply method I could find. What's not to like here?

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Good personal service.

From the advice given at the ordering stage through to delivery has all been personal service and when I had a small problem after fitting the doors, Carrol was able to sort this.

7 May 2025
Rated 4 out of 5 stars

Very helpful and good product if you're good a bug fixing.

Very helpful and good product but don't underestimate the complexity of DIY installation. Lots of install information provided but the manufacturer provided information is unclear and easily misunderstood leading to simple but very frustrating problems; like the shown diagram of the top and bottom stop positions on an upside down, mirror image of the real part.
Very little room for tolerance adjustment so if any part of the install location is not square, it can require some on-site problem solving.

12 February 2025
www.garagedoorsonline.co.uk logo

Reply from www.garagedoorsonline.co.uk

Thank you for your review and feedback. The manufacturers instructions can be hard to follow if you have not had experience in fitting the product previously and are provided as a guide. There are many links on our website to You Tube video's to assist you should you struggle with the paper versions provided, irrespective, we are pleased you found us very helpful and that you are pleased with the product and we hope it gives you many years of service.

Rated 5 out of 5 stars

Ryterna round the corner garage door.

Garage doors online did a great job of meditating between myself and Ryterna when ordering a round the corner garage door. It took quite a few emails to get the relevant required measurements to Ryterna, who delivered a beautiful door on time that fits perfectly. Communication between Garage doors online concerning order progress and delivery date was good and I would not hesitate to contact them again.

11 February 2025
Rated 5 out of 5 stars

Excellent service

Excellent service from checking measurements, to speed of order and keeping us up to date with the delivery. Also as a self install I had to ask for clarifications a few times (as I’m a garage door virgin), and Laura in the support team gave me prompt accurate advice every time, whilst referring back to her team of experts when needed. Very happy with our new door!

8 May 2025
Unprompted review
Rated 3 out of 5 stars

I ordered a Hormann sectional garage…

I ordered a Hormann sectional garage door online and was contacted a few days later to say Hormann could not deliver to my address. The truck they deliver with is a double tractor unit which in my opinion is not suitable for delivery to domestic streets. Carol from Garage Doors Online was helpful in arraigning another carrier but this cost me nearly another £200. The delivery was on time but I had to help the driver lift the door off the truck where as Hormann said it needed a forklift. In summary Carol at GDO was very helpful, the website is good but paying an initial £50 delivery then a second nearly £200 added significant cost which I wasn't expecting.

29 April 2025
Unprompted review
www.garagedoorsonline.co.uk logo

Reply from www.garagedoorsonline.co.uk

Thank you for your review. We try to make it clear on our delivery information page in regards to the delivery vehicle sizes and requirements for access so customers can make an informed decision before purchasing, we do also request assistance with offload as all deliveries are made using solo drivers generally across this industry. Unfortunately, from time to time, the manufacturers cannot access some addresses and we have to use more expensive third party carriers, we only pass on the cost of this and make no profit on delivery, albeit, we charge less across the board for delivery than all of our manufacturers charge us so do run at a loss on many orders. We do try to be as competitive as possible on our Standard delivery charge and prices of our products to compensate for scenarios like this. Irrespective we are glad you found our staff to be helpful and hope the door you ordered gives you many years of service.

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