Fantastic customer service! I bought some solar garden lights from here a year ago and they stopped working. I emailed customer service and they suggested some fixes, which unfortunately didn’t work,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a bird bath for my son and wife. It arrived yesterday and to say they are thrilled would be an understatement. It looks absolutely fantastic in their garden and looks as if it’s been there f... See more
Company replied
We ordered the sphere water feature and it doesn’t disappoint, wow lovely piece and make a world of difference to the garden Laurence was superb in helping us with an initial problem and was so p... See more
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Went like clockwork. In a digital age young folk might not know this is high praise for a faultless, smooth purchase from ordering to delivery. The pot is rough (which it's meant to be) and the servic... See more
Company replied
Company details
- #146 of 198 best companies in Garden centre
- #72 of 99 best companies in Garden
- #71 of 121 best companies in Garden Furniture Shop
Written by the company
A garden isn’t just a space, it’s an extension of your home. A place for quiet morning coffees, long summer evenings, and moments of calm between the busyness of life. At Gardenesque, we believe in creating timeless, beautifully crafted pieces that help you shape your outdoor space with ease. Our collections celebrate traditional craftsmanship, from hand-thrown terracotta pots made in Tuscany to classic garden furniture built to last through the seasons. With a focus on durability, sustainability, and thoughtful design, every piece is made to be enjoyed year after year—weatherproof, low-maintenance, and effortlessly stylish.
Contact info
United Kingdom
- 01276 535641
- enquiries@gardenesque.com
- www.gardenesque.com
4.5
Excellent
1K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gardenesque
Hi Nigel,
Thank you for taking the time out of your day to leave us such a lovely review.
We apricate your feedback on our products and services.
I hope you have a lovey day.
Warm regards
Laurence
Reply from Gardenesque
Hi John,
Thank you for taking the time out of your day to leave us such a lovely review.
I hope you have a lovey day.
Warm regards
Laurence
Excellent products and service
Good web site. Excellent products well described. Quick, well packed delivery.
2 January 2025
Reply from Gardenesque
Hi Jerry,
Thank you for taking the time out of your day to leave us such a lovely review.
This really helps us understand what our customers are looking for from us and our products.
I hope you have a lovey day.
Warm regards
Laurence
Reply from Gardenesque
Hi Sean,
Thank you for taking the time out of you day to leave us a review.
We really apricate hearing your feedback, especially when its toward a specific member of our team.
We hope you have a lovely Christmas.
Warm regards
Laurence
Wonderful products and great quality
Wonderful products and great quality. Deliver was fast. Good communication
27 November 2024
Reply from Gardenesque
Hi Sarah,
Thank you so much for leaving a lovely review.
We really apricate your feedback to help us furhter improve our products and services.
Merry Christmas and Happy New Year.
Warm regards
Laurence
Great product at a great price
Great product at a great price. Well made and great as a gift
2 December 2024
Reply from Gardenesque
Hi Karl
Thank you so much for leaving a lovely review.
We really apricate your feedback to help us furhter improve our products and services.
Merry Christmas and Happy New Year.
Warm regards
Laurence
Reply from Gardenesque
Hi Chris,
Thank you so much for leaving a lovely review.
We really apricate your feedback to help us furhter improve our products and services.
Merry Christmas and Happy New Year.
Warm regards
Laurence
Lovely planters
Lovely planters, look forward to seeing how they fare over winter outside in cold Sheffield!
29 November 2024
Reply from Gardenesque
HI Natasha,
Thank you so much for taking the time out of your day to leave a review.
We really apricate all the feedback we get to further improve our products and services.
Warm regards
Laurence
Most efficient and friendly service
Most efficient and friendly service, quick delivery and great garden pot
29 November 2024
Reply from Gardenesque
Hi Christopher.
Thank you for taking the time to leave us a review.
This really help us to further improve our products and services.
Warm regards
Laurence
there is no paid returns
27 November 2024
Reply from Gardenesque
Hi Jane,
Thank you for taking the time to leave us a review.
I am very sorry to read that you are unhappy with your purchase and you wish to return it.
Unfortunatly being a small company we are not yet able to offer free returns on purchase. This is something we are striving toward to provide a more positive experience for our customers. It is unfortunate that we are not in that position yet to assist you. If you need any further help with your return please contact us directly.
Warm regards
Laurence
Good quality, great price.
Fire pit bought in sale. Great price and item of good quality that should provide many years of use. 1.2m pit purchased which was easy to assemble and really looks the bizz.
28 November 2024
Reply from Gardenesque
Thank you for taking the time out your day to leave us a review.
Your feedback is really helpful for us to understand how and where we can improve our products and services.
I hope you get to enjoy your telling story's around the fire pit on these cold nights.
Warm regards
Laurence
Reply from Gardenesque
HI Pat.
Thank you for taking the time to leave a reveiw.
I am sorry to hear your delivery went wrong.
Looking into the tracking I can see your order has been delviered.
If this is not the case please reach out to us directly so we can resolve this for you.
Warm regards
Laurence
Quality well made products
We have bought a range of garden items & furniture from Gardenesque. Always really pleased with the high quality well made products they stock, that match the photos and descriptions accurately. Also great to have speedy efficient deliveries from reputable couriers.
27 November 2024
Reply from Gardenesque
Hi Julia,
Thank you for taking the time out your day to leave us a review.
Your feedback is really helpful for us to understand how and where we can improve our products and services.
Warm regards,
Laurence
Reply from Gardenesque
Good afternoon,
Thank you for taking the time out your day to leave us a review.
Your feedback is really helpful for us to understand how and where we can improve our products and services.
Warm regards,
Laurence
Product good Delivery ?
Product good, but delivery information from carrier confused and ambiguous !
26 November 2024
Reply from Gardenesque
Good Afternoon.
Thank you for taking the time out your day to leave us a review.
Your feedback is really helpful for us to understand how and where we can improve our products and services.
Warm regards,
Laurence
Reply from Gardenesque
Thank you for taking the time to leave us a review.
Your feedback is really valuable to us to continue to improve our products and services.
We look forward to helping and serving you in the future.
Warm regards,
Laurence
Very nice products on sale offers
Very nice products on sale offers - with prompt delivery
1 November 2024
Reply from Gardenesque
Thank you for taking the time out of your day to leave us such a lovely review.
Warm regards
Gardenesque team.
Good quality garden furniture
The garden furniture arrived very quickly. It was easy to build. It is good quality and comfortable. I especially like the rocking chair, but wish it came with a cushion.
I had a question about my order and they were very quick to respond and very helpful.
Very positive experience and will shop with them again.
11 October 2024
Unprompted review
Reply from Gardenesque
Thank you for taking the time out of your day to leave us such a lovely review.
Your feed back on our products is really helpful for us to continue improving our services and products.
Warm regards
Gardenesque team.
Exeptional Quality Products
Amazing choice of pots and planters of exceptional quality and styles to suit all tastes. Love to shop Gardenesque products and I know I won't be disappointed.
1 November 2024
Reply from Gardenesque
Thank you so much for your kind words! We're thrilled to hear that you love our selection of pots and planters. At Gardenesque, we take great pride in offering a variety of high-quality, stylish products that suit all tastes, and it's wonderful to know that our offerings have met your expectations.
We're grateful for your continued support and loyalty, and we look forward to serving you again soon. If you ever need any assistance or recommendations, please don’t hesitate to reach out — we're always here to help!
Reply from Gardenesque
Thankyou so much for your time to write a review.
Your feed back is really valuable to us to further improve our services and products.
If you have not done so already please contact us directly so we can resolve this for you.
Warm regards
Laurence
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