Gardening Express Reviews 

Great care taken with delivery in heat wave means were healthy on arrival.

This is an awful company- communication is shocking, delivery is slow - in fact still not delivered- impossible to secure resolution on issues. My recommendation- do not buy from them.

A good reliable company, bought several plants and always pleased. This time was no different . Slight delay in delivery due to extreme heat and was well communicated. Will be buying from them again .

I should have learned a lesson from past experience, but I was gullible and gave them another chance. Crap service. My plants have just spent 8 days in a DHL Courier Depot and I still do not have them.

Easy to order. Communication is good and plants are excellent.

A first time using GE! Very pleasantly surprised. Became used to searching other online suppliers during lockdown and many of those have now become very sloppy regarding quality and service. GE, however, provided quality plants, very well packed for despatch and they used a courier service which cared about how carefully plants were carried and placed safely.
Will definitely search their online site again!

Where are my plants? I ordered 11 plants over a month ago and only 7 have arrived. I’ve tried contacting the company but all I can get is an Ai chat bot who says that my complaint has been passed on to a real human. I was told I should hear back in 3 days, that was 10 days ago. What a shambles.

Ordered several plants. Half were semi dead. Will not touch them again

Very happy with Gardening Express, the plants were beautiful and very healthy.

It was easy to order online. It arrived looking really good, was well packaged and delivered by a very nice man.
It is already planted in the garden and looking good.

Plant was enormous and in rude health on arrival - let’s hope I can keep it that way x

I ordered new hydrangea 1 white 1 purple they took ages to come and when they arrived they were old cuttings and damaged nothing like there advert, I have sent 4 complaints and have not received a refund which my consumer rights I am entitled

The trees appear healthy and are of excellent quality. The packaging was exceptional, ensuring that everything arrived in pristine condition.

I ordered plants nearly 10 working days ago. Website stated that delivery times are usually within 5-10 working days. However at day 9, still no sign of any attempt to deliver. On enquiry, they had not even dispatched the plants at day 9. Then when you get into the small print, it seems they can take up to 28 days to deliver the plants. Their name is therefore somewhat misleading. So I’ve requested to cancel the order and get a refund and even that takes three working days to process. Very disappointed and will not use again in future.

Ordered in mid June, plants supposed to arrive in 2 weeks. 2 emails sent, order finally comes 3 August. Wrong order, sent another 3 emails all ignored, left with plants I didnt want. Last email was sent on 21 August, didnt even get a generic email sent back this time. Warned them about bad review so here it is. Do not know what or why they are like this. Not acceptable. One very miffed gardener.

I have ordered from Gardening Express before and previously had a good experience. Most of the plants in my latest order were also fine. Unfortunately, my experience trying to resolve a problem with one plant has been extremely disappointing.

My order included a Cornus controversa – Wedding Cake Pagoda Tree, costing £59.99, which arrived in very poor condition. Not a single leaf looked healthy, and I did not feel that a plant in this condition should have passed a quality check.

I contacted Gardening Express on 17 August, the same day I received the delivery, providing photographs and requesting either a healthy replacement or a refund.

Their automated response advised that the average response time was 5 working days and specifically asked customers not to send additional emails, as doing so could push the query further down the queue. I therefore waited.

After receiving no response within the stated timeframe, I contacted them via their online chat on Tuesday, 25 August, rather than sending another email as they had advised against this. I was told that my case had been escalated and that the team would be in touch within 3 working days.

It is now 28 August and I have still received no response.

What makes this particularly frustrating is that there appears to be no option to speak to anyone by phone, while emails and escalated chat enquiries are apparently going unanswered.

Everything is great when there are no problems with the plants, but unfortunately, the real test of customer service is what happens when something goes wrong. In my experience, the after-sales support has been very poor.

I simply want Gardening Express to respond and resolve the issue with the tree by either providing a healthy replacement or issuing a refund.

My order was delayed although the company kept me informed. Packing for delivery was secure but quality of some plants was poor. Customer service was not very responsive when I asked about one particular plant. Gave up in the end. Won’t reorder.

ordered several garden plants, when they arrived they were packed on top of one another which meant they were damaged, which i could have forgiven, had the plants been of decent quality, but they were all awful, half dead and nothing like what the website suggested. I ordered 2 which were meant to be "in bud and bloom" and there were no buds or blooms on either of them and they were dead at the root, another which was a completely different colour from what i ordered and another which was definitely on its last legs. contacted them through their website and received no reply, so emailed them and again, received no reply, given ample time to do so. so now i am £30 out of pocket and stuck with broken and half dead plants, not happy at all and will not be using this company again, the least they could do is reply to my complaint but they have not even given me that courtesy.

Bought a lollipop hydrangea £60 It came on the 24th August. It’s a disgrace it’s nothing but a tall bunch of twigs. This should have had leaves and blooms on it Nothing just bald We went to flower show and could have bought one in bloom healthy and cheaper. The customer service stinks as got in touch on the same day to be told someone would review it and contact us in Three working days Up to now nothing it’s customer service at the worst It was bought for a 60th birthday present I’d be embarrassed to give it to anyone

Everything arrived in good condition as expected