Gardenitems Reviews 6

Bought a set of 3 garden ornaments but only one arrived, contacted Matt at Garden Items and it was quickly sorted out. Great Prices, superb delivery, would recommend to all.

Bought a Bloomsbury Fire Pit Table and saved £200 on the B & Q equivalent product. Delivery easy - I was sent an email telling me when Parcel Force would bring it - and they did! Good service, good product

I've emailed them 5 times now to ask for better photos of some garden items. It's a very expensive amount so I think it's reasonable to ask for more than an inch high picture. No response. Rude. I'll go elsewhere

My Heatmaster Parasol Heater developed a fault 18 months in to use and they helped me have it replaced by the manufacturer without quibble. I have dealt with a lot of big name companies and have had to fight with them to make them honour extended warranties. This was effortless by comparison and I commend this company for taking a longer term view to customer service

I ordered a Korionios Cretan Terracotta water feature from Gardenitems and it arrived damaged - the top lip to it was smashed at one side. I paid the best part of 500 pounds and I knew (as with everything like this) that getting the matter sorted would be pure hassle. However, for once in my life, it wasn't. Matt asked me for a photo of the damage and after I sent it to him he organised a replacement, which arrived the next week. This is good service where others fall down. I have received damaged goods from other online companies and they do their very best to stall the replacement or lay the blame elsewhere.

I was asked by Gardenitems to post my positive feedback on here, and had no issue with sharing my experience and thoughts.

Received my Heatmaster U3 Parasol Heater today after ordering yesterday morning. Great price, excellent service. Thank you to Dan in customer services for taking my call and order.