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Garden Machinery Direct Reviews 

11,960
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the garden equipment is competitively priced, arrives well-packaged, and matches online descriptions perfectly. Many people also mention the exceptional helpfulness of the staff and the absolute ease of placing orders through the website. Furthermore, buyers appreciate receiving clear updates throughout the shipping process until items safely arrive. However, some reviewers were not happy with courier performance, noting instances where deliveries experienced unexpected delays or parcels were left in insecure outdoor locations. A few individuals also mentioned facing communication gaps or missing items upon opening their packages.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt arrivals and secure... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive well-packaged, in excellent... See more

Price

Users describe positive interactions with price, consistently finding the costs to be highly competitive and... See more

Service

Customers had positive experiences with service, consistently praising the efficient, prompt, and friendly... See more

Order

Consumers find order satisfaction to be high, praising the easy online ordering process and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You provide an excellent service, with an exceptional range of products. we are incredibly pleased with our purchase of a STIHL HLA 56 Cordless Long-reach Hedge Trimmer, at a price that could not... See more

Rated 5 out of 5 stars

The price was the cheapest out of all its competitors. The staff were helpful, friendly and super efficient. We collected the items from the Hereford branch and they were waiting for us. The whole pro... See more

Company replied

Rated 5 out of 5 stars

I ordered the wrong Lawnmower and contacted them, they could not be more helpful. Even though it was my mistake. They arrange to collect the item and refunded the money. From the moment my first orde... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I ordered online and quoted 5 days delivery which was fine. However, I was ordering 3 year olds leaf blower and he was desperate for it. I called spoke with Cassie and it arrived ne... See more

Company replied


Company details

  1. #12 of 23 best companies in Lawn Mower Shop
  2. #5 of 11 best companies in Construction machine dealer
  3. #78 of 187 best companies in Garden centre
  4. #2 of 5 best companies in Machine shop
  5. #10 of 19 best companies in Protective clothing supplier
  6. #24 of 53 best companies in Safety and work wear

About Garden Machinery Direct

Written by the company

Garden Machinery Dealer of the Year 2025 Winners!
Expert Knowledge & Customer Support
Fast Delivery & Competitive Pricing
Garden Machinery Direct is a family run business founded in 1967; starting from humble beginnings the company has steadily grown and launched online in 1997 – with the slogan “quality machines at a competitive price delivered to your door step!”. Our experienced team of sales and service professionals have a wealth of knowledge and expertise to help guide customers in selecting the appropriate machinery for their requirements. This, combined with our comprehensive range of the market leading manufacturers products at competitive prices, has made us one of the UK’s top destinations for purchasing garden machinery online.

Whether you’re after something small like a pair of gloves, a brand-new tool for your garden, or want to splash out on an automated robotic mower that will mow your lawn for you, you’ll find it all at Garden Machinery Direct. Should you need any advice, our dedicated sales team with over 200 years of combined experience are available to assist you with no obligation at all, simply contact us.

Get to know Garden Machinery Direct

Written by the company

Expert Garden Machinery Specialists
We offer a comprehensive range of premium garden machinery, from lawn mowers and chainsaws to hedge trimmers and robotic mowers. As authorised dealers for leading brands like Husqvarna, STIHL, and more, we ensure the highest quality products.
Outstanding Customer Support
Our expert team has over 200 years of experience combined in the garden machinery industry. We provide personalised advice to help you find the perfect equipment for your garden or business needs. We're always happy to help with product demonstrations, setup, and troubleshooting.
GB-Wide Service with Fast Delivery
We deliver across GB with competitive shipping rates and fast turnaround times. Our online store is designed to make ordering quick, secure, and hassle-free.
Reliable After-Sales Support
Access spare parts, servicing, and repairs through our team of trained technicians. We also provide ongoing support to help you get the most out of your equipment.
Why Choose Us?
Thousands of satisfied customers trust Garden Machinery Direct for our reliable service and commitment to quality. We pride ourselves on offering competitive prices, expert advice, and an unbeatable range of products.

Free Delivery on Orders Over £100

Save more when you shop with us.

We offer free shipping on all orders over £100 to most GB addresses, helping you save on top of our competitive pricing. (Excludes certain Scottish addresses – see our delivery details for more information.)

Contact info

Trusted by Thousands of Customers

Shop Husqvarna, STIHL & more with free delivery over £100*.

4.7

Excellent

TrustScore 4.5 out of 5

12k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(11,960)

2,113 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful sales agent

Helpful sales agent. Fed Ex delivered in the end. They were friendly, but outside the time advised on the tracker. Not the end of the world, but not precise.
Product purchased arrived well packaged and in good order. And the purchase price was good. ☺️

5 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thank you for your feedback. We’re pleased our team could help and that everything arrived safely, though sorry FedEx missed the advised delivery window.

Rated 5 out of 5 stars

Stihl kombi hedge trimmer

I was very happy with delivery any my product I purchased thanks you so much.

7 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks, James. We’re pleased you’re happy with your purchase!

Rated 5 out of 5 stars

I do not like buying through Amazon so…

I do not like buying through Amazon so try to find a UK company which has great service and I found this company gave great service. The product arrived quickly in the time scale they advertised and even better I got a £30 refund on the Stihl leaf blower I bought.

30 July 2026
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Reply from Garden Machinery Direct

Thank you for choosing us! We’re pleased everything went smoothly and that you benefited from the Stihl cashback offer.

Rated 5 out of 5 stars

Much better than expected…!

I ordered an EGO battery chainsaw, battery, charger and carry bag on 4 August. My reading of their despatch and delivery schedule suggested I would not receive my order until around 14 August, so I sent an email asking why that was, in the modern internet and logistics world. I got a very helpful reply the same day saying I should receive my order within 5 working days of placement…which meant probably Monday 10 August. But no, I got a further email saying it was on a ‘next day’ DPD service -and it arrived on Saturday 8 August. Outstanding! Oh and the saw…? It is an excellent saw, doing everything I wanted if it …but quietly…well, quieter than my 2 stroke Stihl saw, anyway. It too is outstanding.

7 August 2026
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Reply from Garden Machinery Direct

Thanks, Graham. We’re pleased our team could help and that your order arrived sooner than expected. We hope the new chainsaw continues to impress!

Rated 5 out of 5 stars

Arrived when told it would

Frequent messages to say when the item would arrive, down to an hour slot, which was kept.
Excellent little chainsaw.

6 August 2026
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Reply from Garden Machinery Direct

Thank you! We’re pleased the delivery updates were helpful and hope you enjoy using your new chainsaw.

Rated 5 out of 5 stars

Good communication

Good communication - delivery great and product perfect

6 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks, Matthew. We’re pleased everything went smoothly!

Rated 5 out of 5 stars

As always brilliant service.

As always brilliant service.
Easy to navigate website, great prices with quick delivery.
Thanks 🙏

6 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thank you! We really appreciate your continued support.

Rated 5 out of 5 stars

The price was the cheapest out of all…

The price was the cheapest out of all its competitors. The staff were helpful, friendly and super efficient. We collected the items from the Hereford branch and they were waiting for us. The whole process was seamless. The Stihl hedge cutter and battery and charger are exceptionally good and excellent value for money.

6 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks, Lesley. We’re pleased everything was ready for you and that the whole process went smoothly. We hope you enjoy using your new hedge cutter!

Rated 5 out of 5 stars

Phoned to check they had the part on the shelf

Phoned to check they had the part on shelf which they confirmed they had, as previously I had experience with other companies stock not matching what they said they had on line. Prompt delivery, no problems.

6 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thank you! We’re pleased our team could confirm the stock and that your order arrived promptly.

Rated 5 out of 5 stars

Arrived in good time and perfect…

Arrived in good time and perfect condition. Very competitive price. I would definitely recommend

6 August 2026
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Reply from Garden Machinery Direct

Thanks, Shaun. We really appreciate your recommendation!

Rated 5 out of 5 stars

As expected

Tool arrived promptly, well packaged and undamaged.

5 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thanks, Bradley. We’re pleased everything arrived safely!

Rated 5 out of 5 stars

Perfect

Good price and quick delivery

6 August 2026
Garden Machinery Direct logo

Reply from Garden Machinery Direct

Thank you! We’re pleased you were happy with our service.

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