I ordered mulitple times their products that are gluten free, soy free, etc... I've never been disappointed. More than satisfied, surprised by how well their probiotics worked on me! I'm French and... See more
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See what reviewers are saying
Good products...satisfied...offers always attentive to the consumer... I'm sorry about your website, which was really well designed.
Company replied
I have been using Garden of Life Products for years, and I am thrilled that they ship to France. I have been ordering products throughout the year, and it has been seamless. Recently I contacted Gard... See more
Company replied
Actually you put the prices up too much and it's nice to see that my Ultra Probiotics have returned to 90 from 60, and that you offer a little discount. They are probably the best around but price is... See more
Company replied
Company details
Information provided by various external sources
Garden of Life offre une gamme de compléments alimentaires nutritifs, fabriquée de manière biologique et sans-OGM avec votre santé en tant que priorité. La nourriture nous passionne, donc lorsque nous fabriquons nos vitamines, microbiomes ou poudres protéinées, nous utilisons toujours des vrais ingrédients complets traçables jusqu’à la graine. Ceci donne à nos formules le pouvoir de devenir les meilleures.
Contact info
1800, Vevey, United Kingdom
- www.gardenoflife.fr
4.4
Excellent
973 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Poor customer service!
I had an issue with a little bug on your website while finalizing my purchase. I asked for some help on your chat box, the operator was awful. First he did not understand my problem, then he was repeating always the same thing, “everything is fine, there’s no bug on our site” at the end, he disconnected me from the chat without a word… Really poor customer service!
27 March 2022
Reply from Garden of Life FR
Hi Patrice,
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind regards,
Nicola
Not a trustable company. Don’t buy online. Order arrived after two months with box broken and semi open. Since November 22nd 2021 no return instructions sent, no refund received
I made an online order on November 22nd 2021.
On November 24th I received an email confirmation form Garden of Life that the order was going to arrive between 1st and 6th of December 2021.
The order didn't arrive and I waited till 4th of January 2022 to write to Garden of Life customer service as, with Covid 19 and Christmas holidays I imagined that a little delay was normal.
On January 5th 2022 their customer service answered to my message sent on January 4th very kindly saying that, as more than one month passed since the order was made, it was my right either to get a refund or have them resend the order.
I answered the message and asked for a refund as I was travelling to the US and could easily buy the items there.
On January 7th the customer service of Garden of Life confirmed to me by email that the refund was going to happen in 3-5 business days.
Mid of January I bought the items in the US and was waiting for the refund to arrive.
The refund didn't arrive and, on January 18th I sent another email to Garden of Life customer service.
Nobody answered but, on January 27th, the box with the order arrived broken and semiopen. I immediately sent a message to Garden of Life saying that, I had already bought the items I needed, that I was waiting for a refund, the box with the order arrived after more than 2 months, broken and semiopen and I wanted to return it. In their return policy there is clearly written that you have up to 30 days to make a return. I asked for the instructions on how to return the order and get the refund (which should have arrived before mid of January). I also attached the pictures of the box semiopen and broken to the email.
I didn't receive any answer. On February 1st I sent another email to Garden of Life customer service asking again about how to return the package and get a refund. The same day they answered that a refund should have already happened and that shortly someone from their side was going to give me an update.
Nobody contacted me and on February 4th I sent another message saying that I hadn't been contacted by anybody to tell me how to make the return and I didn't receive any refund.
On February 8th I received a message from Garden of Life customer service saying that my case was under review.
On February 9th I sent another message making a recap of the happenings and, again, asked for the instructions for returning the broken box and getting a refund. No answer.
On February 21st I called the customer service of Garden of Life in the UK (there is no customer service in Spain to contact by phone) to ask again what was going on. At the phone teh customer service told me again that they were sorry about what happened and for sure I was going to get a refund as soon as possible. Regarding the items, no need to send them back because, the person at the phone said, "the cost of the items was less than the cost of shipping them back to the US.
On March 2nd as nothing happened despite the reassurances I got at the phone, I called again the customer service in the UK. They told me again that they were sorry about what happened and there was an issue with the refund (first time someone told me that). They were going to raise the issue with their admin dept. The same day, I also sent an email message asking again for the refund and how to return the items.
On March 3rd I received an answer from Garden of Life customer service, this time saying that the issue was with WorldPay... "our finance team are working with them daily to get this issue resolved as quickly as possible as it has affected a few orders".
The same day I answered the message asking why, after more than one month, several emails and phone calls, I hadn't received yet the instruction on how to return the package.
On March 7th another email from the customer service of Garden of Lifesaying that there was an issue with WorldPay BUT...." we would advise that you should now receive your refund within 7 days and do thank you for your patience"
Today is March 21st, no refund made, no instructions on how to make a return. I sent another message and they answered asking if I have a PayPal account. I replied why don’t you just make a wire transfer to my bank? No answer, I called in the UK again, and after two tentative (the first person who answered my call put me on hold and then hung up the phone) I was told that they can just make a Pay Pal payment. I sent them my Pay Pal email. Waiting……
21 March 2022
Unprompted review
Reply from Garden of Life FR
Hello Claudio,
Thank you for taking the time to leave your review. I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently. At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Nicola
Reply from Garden of Life FR
Hello Christelle,
Thank you for taking the time to write a review! We're happy to hear that you were satisfied with our service.
If you need more information in the future, please feel free to contact our customer service team from your online account.
We wish you a wonderful day,
GOL Customer Service Team.
Products are excellent and I have…
Products are excellent and I have tumbled upon them since having to pay tax at the door for anything from the US or UK! I have always used the protein powder but have now gone to the vitamins as well for me and my partner.
15 March 2022
Unprompted review
Reply from Garden of Life FR
Hello Janice,
Thank you for taking the time to write a review! We're happy to hear that you were satisfied with our service.
If you need more information in the future, please feel free to contact our customer service team from your online account.
We wish you a wonderful day,
GOL Customer Service Team.
High quality products
High quality products, fuel your body with the best !
8 March 2022
Unprompted review
Reply from Garden of Life FR
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
The delivery is too long
7 March 2022
Reply from Garden of Life FR
Hello Anne,
Thank you for sharing your experience. I am sorry to hear about this, due to GDPR rules we are not able to share information about your order, this is to protect your privacy.
We take all measures to avoid these situations from happening and we will be happy to help you further with your query if you contact us through your online account or our social platforms.
Kind regards,
GOL Customer Service Team.
Reply from Garden of Life FR
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
This product has truly made an impact…
This product has truly made an impact on my hair and nail growth. I also took it throughout my pregnancy and believe it helped in my not having any stretch marks. Highly recommend.
2 March 2022
Reply from Garden of Life FR
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Reply from Garden of Life FR
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Garden of Life FR
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
great and easy to order
13 February 2022
Reply from Garden of Life FR
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Garden of Life FR
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Excellent in everything !
Hi,
I have ordered many items from France, and honnestly I don't regret, I have received them in a perfect shape, nothing was damaged. I wish we could have a store here in France!
About the products: it's just natural, nothing smells or tastes chemical, it's just healthy and each product worthe its price and I will continue to order from GoL!!
8 February 2022
Unprompted review
Reply from Garden of Life FR
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Garden of Life FR
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I love everything about you
I love everything about you
Your products,your service,rapidity. I am glad I came across your site.keep it up.
Thushi
6 February 2022
Reply from Garden of Life FR
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Good quality products.
4 February 2022
Reply from Garden of Life FR
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I have a very good experience with…
I have a very good experience with products Garden of Life ! Thanks a lot
3 February 2022
Reply from Garden of Life FR
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Too many discounts that are spammed to…
Too many discounts that are spammed to my email, and yet too little to apply on the actual order.
2 February 2022
Reply from Garden of Life FR
Hello
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Excellent products
Excellent products
I appreciate the way you know exactly when your products will be delivered .
1 February 2022
Reply from Garden of Life FR
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Great products
Love the products, especially the vegan vanille protein powder. Easy to mix and has a great taste! Only bad thing to mention that the delivery can take up to 7-10 days which I find a bit too long, but it’s worth the wait.
30 January 2022
Reply from Garden of Life FR
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
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