I ordered an osakazuki maple, 150-200 height. As delivered it's big enough, but only just, at 150cm. It looks healthy, however, with new sprouts coming out of it. Delivery was a few days later than th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the only place I could find a mature rosemary plant. There were delays in the plant being ready for dispatch but communication was good. The plant appeared on our doorstep yesterday when it w... See more
Company replied
Just taken delivery of a Loquat tree (eriobotrya japonica). Really good condition, a little taller than I expected. (A nice surprise as online purchases are often not quite as big as images lead y... See more
Company replied
I am one happy camper, what an impeccable company. I spoke to a darling office lady named Shauna who provided me with helpful information before i make my second purchase. She kindly offered me a he... See more
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Company details
Written by the company
Wide selection of garden plants and trees in stock. Over 12000 products to order from our trade catalogue sourced from all over the Europe. Quick nationwide delivery. Seasonal Discounts up to 20%. We sell Conifers, Bamboo Plants, Hedging Plants, Topiary Shapes, Ornamental Grasses and many more. We also stock traditional terracotta planting containers as well as modern style plastic planters.
Contact info
Guildford, Woking , United Kingdom
- 0203 1375 159
- www.gardenplantsonline.co.uk
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Hi I ordered euonymus japonicus elegant…
Hi I ordered euonymus japonicus elegant aureas the shrubs look great excellent value really happy with order ⭐️
6 March 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Thank you for your positive review!
I am so happy to hear you are pleased with your japonicus plants, we really appreciate your feedback.
Great plant and first class service
Great plant, arrived in tip top condition. Well packaged and company sent a very useful care guide.
26 March 2026
Unprompted review
Reply from Garden Plants Online
Hi Lawrence,
Thank you for your kind review.
I am delighted to hear you are satisfied with the condition of your plant and the care guide that you also received!
Good quality plants and customer service
The plants I bought were nice and reflected what was on the website. Great customer service.
25 March 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Thank you for your positive review.
We are happy to hear your plants you ordered arrived as per your expectations, as well your positive experience with our Customer Service!
Bougainvillea
Delivery fine, however the plant was way larger than I anticipated which was 1.5 to 2.0 meters, I obviously should have gone for the smaller one.
20 March 2026
Unprompted review
Reply from Garden Plants Online
Hi Rosemarty,
Thank you for your review.
We are happy to hear of your experience with our delivery team and are glad to hear you received the plant in good condition, although larger than expected.
Tree came very quickly
Tree came very quickly , very good quality,, they kept me with good advice all the time, will definitely use this company again
25 March 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Thank you for your positive review.
We are so happy to hear you are pleased with your order and the service you received!
A caring reliable company
I was so glad to find that I could buy a particular terracotta window box supplied by this company. They were a pleasure to deal with — especially as when I discovered that the day the window box was to be delivered I was going to be out, they arranged for it to be delivered à day earlier. They are à small company who really care about their customers.
25 March 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Thank you for leaving a kind review.
We are delighted to hear you are pleased with the particular terracotta pot you were looking for! It is great to hear of your positive words towards our company and the service you received.
Your feedback helps us grow!
Nice plants!
The plants received are healthy, strong and beautiful,nicely wrapped up in net. The customer service was excellent in communication, keeping me informed of all stages of the delivery. However, the delivery driver left the plants exposed in front of the door in the porch and head off. They could have been stolen if we didn't hear the door knock.That was disappointing given we paid £15 for delivery costs. I can see from some reviews that this was experience of others so there is room for improvement with the delivery.
I would recommend the company and I would order from them again.
20 March 2026
Unprompted review
Reply from Garden Plants Online
Hi Anthi,
Thank you for your review.
I am delighted to hear you are happy with the plants received and it is great to hear of your kind words towards our team!
We appreciate your feedback regarding delivery and will be sure to pass this onto the relevant team.
I bought an olive tree
I bought an olive tree. Communication from the company was excellent, delivery on time, lovely tree.
26 March 2026
Unprompted review
Reply from Garden Plants Online
Hi Kat,
Thank you for your review.
I am delighted to hear you are happy with your olive tree! We greatly appreciate your positive feedback regarding the service you received from us.
If you need a good plant provider try Garden Plants Online
I ordered 5 Red Robin family hedging plants to replace / fill gaps in our existing hedge. I had previously used Garden Plants Online and been very satisfied so I used them again. It was easy to identify the species of Red Robin I wanted (two different types for different parts of my hedge), and could also order the appropriate height to fill my gaps.
The ordering process is easy and I was kept updated with the expected delivery date etc.
The delivery driver himself was extremely helpful in putting the plant pots where I wanted them.
All in all very good service and good plants too.
13 March 2026
Unprompted review
Reply from Garden Plants Online
Hi Tim,
Thank you for taking the time to leave a positive review.
It is great to hear you are happy with our delivery process and your new plants!
We greatly appreciate you choosing to order from us again and would love to offer you a promo code when you order with us next!
Very good customer service and product
Very good customer service and product
26 March 2026
Unprompted review
Reply from Garden Plants Online
Hi Ross,
Thank you for your review!
We are delighted to hear you are happy with your order and our customer service provided.
Lovely plant great experience
Nana Globossa Plant i ordered was obtained and despatched within the time frame specified, it arrived on the given delivery day within the time frame given and the driver dropped it where I asked. It's a lovely healthy plant in excellent condition and now happily living in a large barrel on my patio!
23 March 2026
Unprompted review
Reply from Garden Plants Online
Hi Emma,
Thank you for your kind review!
We are so happy to hear you are pleased with your plant you received as well as our delivery service. We would love to see your beautiful plant thriving!
Reply from Garden Plants Online
Hi Tom,
Thank you for your review.
I am delighted to hear you are happy with the quality of your order! We greatly appreciate your positive feedback regarding the service you received from us.
Wrongly labeled palm
Ordered a palm tree early December as a Christmas present. It didn't arrive. When I rang after Christmas to ask when it would be delivered I was assured it would arrive the next week. It actually arrived in March while we were on holiday. The palm tree looked very healthy and was a great size but there are different species of palm tree and this had 3 different labels attached. We rang immediately to ask which type it was and the lady was quite rude saying we'd had it a week. She said she'd get back to us and didn't. We rang again and were told grudgingly to send photos of the tree and their experts would identify it. That was nearly 3 weeks ago and have not had a reply. Have just emailed again with fingers crossed. I don't like giving bad reviews but it has been 3 months, £100 spent and I still don't know if the tree is what I ordered. I know different palm trees look very similar when small but it is not acceptable to attach 3 different labels to a tree when a specific tree has been ordered. They are supposed to be the experts. Will not be ordering from them again.
20 March 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Can you please contact us directly or provide an order number as we are unable to locate this order or records just by your review.
Our customer service agents respond to all emails in a timely manner which is monitored and you also received your order.
Regarding our growers in Italy, they are indeed experts and without them and their extensive knowledge their would be far less beautiful gardens in the UK.
Healthy looking tree
Although it arrived a day late, I had a very sincere apology from the company.
I particularly appreciated that there was a download with planting instructions for the tree.
One slight niggle is that the courier didn't ring the bell, but just left it on the front porch, so I didn't know it was there.
18 March 2026
Unprompted review
Reply from Garden Plants Online
Hi Caroline,
Thank you for your kind review.
We are really hapy to hear of your positive experience with our team and greatly appreciate your patience and understanding regarding any delay.
Your feedback is of great value and we will be sure to relay this back to the relevant department. As a gesture of will we would like to offer a discount off your next order with us.
Eucalyptus Gunnii arrived as ordered
Eucalyptus Gunnii arrived as ordered.
Size is correct, plant looks healthy.
Delivery was not great.
Bush was left in front of the door, fully exposed and ready to be stolen.
There is a niche in the porch that allows deliveries to be stored out of site, with a clear label saying: ‘leave deliveries here’. Every other delivery company gets it. Disappointing that this one does not.
14 March 2026
Unprompted review
Reply from Garden Plants Online
Hi Freidrich,
Thank you for your review.
I am delighted to hear you are happy with the plants received!
We appreciate your feedback regarding delivery and will be sure to pass this onto the relevant team.
When ordering if in the future, we would suggest to leave a note that we can pass onto the delivery drver so they know exactly where to leave it for you, or you can contact us directly to advise.
HIGH PRAISE
I cannot praise this organisation enough.helpful advice and assistance on plants, shrubs, trees.
Very professional.
Updates deliveries and first class plants delivered in well protected packages.
Always happy to amend orders without fuss.
A joy to deal with.
I would go no where else.
18 March 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Thank you for your lovely review.
Your positive feedback means alot our team and helps us grow! We are so happy to hear of your experience and that you are pleased with the service and plants you received!
Please do not hesitate to contact us directly for your next order. We will be happy to apply a discount for you as a gesture of our appreciation.
My Cercis Heart of Gold arrived in…
My Cercis Heart of Gold arrived in great condition and immediately started blooming its beautiful tiny deep pink buds directly from the wood. I gave it 4 stars just cos it took a few weeks to arrive. That may have been me not reading about delivery times as I think it was arriving from elsewhere. GPO kept in touch with me via email. I would recommend them :)
18 March 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Thank you for your review.
I am delighted to hear you are happy with the Cercis Heart of Gold you received!
We greatly appreciate your patience and understanding regarding the lead time.
As we source these from our nursery in Italy, some plants make take longer to receive from our growers but we are extremely greatful of your consideration and time.
As a gesture of goodwill, we would love to offer you a promo code on your next order with us for the inconvenience. You can contact us directly when you next order and we will be happy to apply this fo you!
Banksian rose. Whole process was positive and we…
Whole process was positive and we couldn't have asked for a better plant. Thank you.
18 March 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Thank you for your review!
I am so happy to hear you are happy with your experiece with us as well as the plant you received. Your feedbck is greatly appreciated!
50 days with no order in sight, avoid
Should have read the reviews first, don’t bother with them. 50 days so far on a 5-12 day estimate and absolutely no idea on when my order will arrive. Zero updates apart from automated emails claiming it has arrived to their nursery (which they deny). I have to call them to get any kind of update and all those calls do is secure a promise of delivery the following week which falls through each time. Tried to do the right thing and avoid Amazon only to fall victim to incompetence manifest. Avoid.
28 January 2026
Unprompted review
Reply from Garden Plants Online
Hi Deepesh,
As this matter has now been dealt with interally, I will respond on the basis that this negative review hopefully is removed by either yourself or by Trust Pilot.
Regarding the ''12 day'' estimate, this would not be accurate for our Terracotta Pots and Planters that are specially hand made to order in Italy. As listed on our website ''delivery lead time could be extended up to 3 - 4 weeks due to hand-made manufacturing process. Contact us to check availability, many items we have in stock, delivery lead time 3-5 days.'' Public holidays also need to be taken into consideration.
https://www.gardenplantsonline.co.uk/delivery-policy/
It takes time to make these products, however, we did offer an alternative that was in stock in our yard in the UK as a quicker option on the 24th of February via email. We did not receive any response from you.
An email was then sent to you on the 19th of March in response to this review by a staff member who is no longer with us.
We also have offered you a discount on future order and will get your product to you.
This review does however, unfortunately effect us negatively, as if the terms and conditions are agreed upon, delays would be in time to what is listed on the website. We just need our customers to take this into consideration before purchasing with us.
The claims regaring ''Zero updates'' also are not accurate as our Operatikon Manager and Customer Service agent contacted you directly to advise of the above.
Plants were delivered in time span…
Plants were delivered in time span given. They look to be in good health. Would definitely order from here again. Thank you!
13 March 2026
Unprompted review
Reply from Garden Plants Online
Hi Shirley,
Thank you for your positive review.
We are happy to hear your plants are in good condition and that you are satisfied wit our service provided!
We look forward to assisting you in the future.
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