Gardenserviceseastyorkshire Reviews 16

TrustScore 2 out of 5

2.2

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Company details

  1. Landscape Gardener
  2. Fence contractor
  3. Gardener
  4. Landscape designer
  5. Paving Contractor

Information provided by various external sources

Complete Gardening Services in East Yorkshire. From Design to General Maintainence


Contact info

2.2

Poor

TrustScore 2 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Fence falling to bits after 6 months

In March 2025 this company quoted and built a fence 6 months later the whole fence falling too pieces, when contact he said iam in Ireland on a 5 year contract. And said he would get a mate to look at this , obviously he never did and they have no intention of putting this work right. Which means I now have to pay for a whole new fence 7 months after paying them £1000. Please avoid this company.i have given this company every opportunity to put this right they now refuse to communicate

17 March 2025
Unprompted review
Gardenserviceseastyorkshire logo

Reply from Gardenserviceseastyorkshire

Hi Ryhs. I think you have been mistaken. My company has never done a fence for you. In fact in the whole of March my company did not construct a single fence. I think you have reviewed my company by mistake . Could you please check your records

Rated 1 out of 5 stars

Not turning up

Arranged for Some one to come and see my 84 years old mums hedge and give a quote , they never turned up and left my mum upset and ringing me at work to see why they hadn’t come
Shocking !!!!!

24 October 2024
Unprompted review
Gardenserviceseastyorkshire logo

Reply from Gardenserviceseastyorkshire

Hi Helen, sorry about this I was rushed to hospital having had an anaphylactic shock, I'm still there now. Sorry I didn't contact you to let you know but I was too ill and didn't think. I hope you can understand my situation and be kind enough to remove the 1 star review as this will impact negatively on the business .
All the Best
Ben
Garden Services East Yorkshire

Rated 1 out of 5 stars

Do not use this company

Do not use this company, laid our artificial grass wrong way round , and left a complete mess every were , ground not level which they laid the artificial grass on and broke some block pavers on our drive way , beware of this company , cowboys 😡

8 January 2024
Unprompted review
Gardenserviceseastyorkshire logo

Reply from Gardenserviceseastyorkshire

John I'm disappointed with this review .

1. Firstly we recommend that your didn't use your own grass and used ours , the grass isn't laid tge wrong way round , it's poorly batched matched by the supplier which was out of our control , we could or rectified this for you but you didn't let us complete the
Job

2. You never paid us fully for the work on the grounds that we left an area un tidy and unfortunately there was a chip on one block Paving. We arrange a date to come back and remedy any problems you perceived with the grass. It was agreed that we would come back and sort any issues you had with the finished job and that when this was done to our usual high standards you would pay us the balance .

3. You refused to pay the outstanding balance to us and also wouldn't let us come and finish the job for you.

The review is unfair as you never gave us the opportunity to finish the job and or rectify any mistakes , more so you didn't even pay for the work so you are complaining mainly about free work undertaken by us.

Rated 1 out of 5 stars

XXXX DO NOT USE THIS COMPANY XXXX

XXXX DO NOT USE THIS COMPANY XXXX
Do not use this company if you want a straight fence that will last longer than 18 months, or any other work that needs the attention of the installer once work has been completed. We used this company to erect a fence that had previously blown down in a storm, & it was the worst decision we could have made. Tony an employee of this company arrived & immediately started finding reasons to dig up my neighbours drive, which as you can imagine she was pretty upset about. We informed Tony that we wanted the new fence erecting where the old fence had been.
Leaving our neighbours drive in tact.
And there started a comedy of errors, that you would not believe.
Tony was way out of his depth with this job, & left our garden & our neighbours garden in a terrible mess, so I rang & asked him for his bosses name so I could make a complaint. Tony then informed me he was the boss, & this was his company. However this was a lie, Tony also informed me he had cancer, so wouldn’t be able to return to clear up the mess he had made. I eventually found out that Ben was in fact the owner of this company. So I thought hopefully I will get somewhere with him, how wrong was I. Ben did initially come & clear up the mess Tony had left. But it took him almost 2 months to do so.
So imagine how despondent I was 18 months later to find a concrete fence post now loose, & a fence panel leaning. I contacted Ben immediately & then after numerous texts & emails back & forth, he reluctantly agreed to visit. Which he eventually did approx 6 months later. Ben then immediately decided the fence was in the state it was due to high winds, which we hadn’t had/or my neighbours fault for having her garden landscaped. Which was utter rubbish, all this Ben deduced from looking over the dog leg of a fence his employee had erected, at some new turf which had been laid in my neighbours garden. Apparently Ben’s company does not do fencing anymore, & one look at the photos I’m posting with this review will tell you why. Also Ben informed me when I made my initial complaint that he had sacked Tony for lying & poor workmanship, but it appears this is also untrue. So I deduct from this that Ben is an untrustworthy person. Who has no regard for customer satisfaction, & will do & say anything rather than correct his employees shoddy workmanship, & deliver good quality work, that his customers pay for in good faith.
We paid almost £2k to this company, & it had to be paid upfront before they would even start the work, so let that be a lesson well leant for the future.
XXXXX USE THIS COMPANY AT YOUR PERIL XXXX

4 January 2024
Unprompted review
Gardenserviceseastyorkshire logo

Reply from Gardenserviceseastyorkshire

Hi Lynn

The work was not undertaken by Garden Servives East Yorkshire, but another company. I have evidence of the work being paid by Stuart Marshall your husband to the correct company so I do not belive this review should be on this page.

Firstly your post is factually inaccurate.
Let me clarify
1. It was yourself and neighbour who had the standing argument about the fence and not Tony and your neighbour this was confirmed when I personally spoke to your neighbour Steve .
2. The boundary fence had to be moved further into your property as your neighbour would not let us onto there land , therefore the new fence was on higher ground than the existing fence , and we told you that because of this the concrete on your neighbours side had to be kept in place to support the new fence. This was agreed.
3. You were happy with your fence for 18 months, the reason the fence has now moved is because your neighbour has had her garden landscaped, removed the concrete and boundary which is in effect legally your land
4. I'm disappointed that you can't see the reason why the fence has moved after nearly 2 years.
And also you mention in your review that we have lied with no factual evidence of this , where we have proof that you have lied and been misleading in your review and events surrounding this issue

I have flagged this review with trustpilot as the Garden Sevices East Yorkshire LTD did not undertake this work.

Rated 5 out of 5 stars

Artificial grass

From the moment we got in touch with Ben he was very helpful.The job he and his team was done to an excellent standard the communication between us was brilliant I would highly recommend him.very clean and tidy throughout the job 👏 👏👏👏

18 May 2024
Unprompted review
Gardenserviceseastyorkshire logo

Reply from Gardenserviceseastyorkshire

Many Thanks for your kind review and it was a pleasure working for you.

Rated 5 out of 5 stars

Brilliant teamwork from Ben and Co

Brilliant teamwork from Ben and Co. Terrible conditions in my opinion, but work carried on. Excellent results with the new fencing, you certainly deserve five star rating.
My best regards to T and to M as well as you Ben.
All the best
Earlval.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing work from these…

Absolutely amazing work from these guys! The quality is supberb, much than first anticipated, can't thank you enough for the help you all did! Great group of people as well, excellent communication from them the whole journey, if you need artificial grass then go no further than the best company there is!!!!

28 March 2022
Unprompted review
Rated 5 out of 5 stars

Sandra and george

If you are looking for someone to do your garden look no further this company were excellent. Trustworthy, conscientious, hard working and the results were brilliant truly transformed our garden. We are so pleased and happy with it. Thank you so much.

22 November 2019
Unprompted review
Gardenserviceseastyorkshire logo

Reply from Gardenserviceseastyorkshire

Thankyou for your review. It means a lot to us that our customers are happy and like our work. I hope you enjoy your garden for many years to come.

Regards
Ben

Rated 5 out of 5 stars

Highly satisfied with our new…

Highly satisfied with our new (artificial) lawn. It's completely transformed our garden.
Would definitely recommend Garden Services East Yorkshire: from our initial contact to completion they have been reliable, even finished a day early.
Thank you
(shame we can't post before and after photos)

9 June 2019
Unprompted review
Gardenserviceseastyorkshire logo

Reply from Gardenserviceseastyorkshire

Thanyou for your kind words. It means alot to us that our customers are happy

Rated 5 out of 5 stars

Excellent service from first call

Excellent service from first call to completion of job. Very professional made good suggestions to improve on our ideas, price very reasonable and contact made throughout the time from order to completion. Job completed to time and no extras in fact slightly cheaper than first quote, how refreshing, definitely recommend
C Flitton

25 May 2019
Unprompted review
Gardenserviceseastyorkshire logo

Reply from Gardenserviceseastyorkshire

Thankyou for your kind review. We are glad you like the work we have done. We also aim to please all our clients

Rated 5 out of 5 stars

Transformed my garden

Transformed my garden. Quality work, quality artificial grass at reasonable price. Would definitely recommend 😁
Great service too.

25 May 2019
Unprompted review
Gardenserviceseastyorkshire logo

Reply from Gardenserviceseastyorkshire

Thankyou for your kind review. We are so glad you like what we have done and hope you have many nice days enjoying it.

Regards

Rated 5 out of 5 stars

Hard working knowledgeable friendly…

Hard working knowledgeable friendly helpful Transformed my tangled garden for the better.Highly recommended.

19 October 2018
Unprompted review
Gardenserviceseastyorkshire logo

Reply from Gardenserviceseastyorkshire

Dear Charles.

Thank you for your review, im very glad you are happy with the service. We believe in working hard for our customers and helping them with their garden.

Kind regards
Garden services east yorkshire

Rated 5 out of 5 stars

Had my garden sorted out for winter

Had my garden sorted out for winter, good service at the right price

3 October 2018
Unprompted review
Gardenserviceseastyorkshire logo

Reply from Gardenserviceseastyorkshire

Thankyou. We appreciate your feedback. If you ever want anymore work doing let me know.

Regards
GSEY

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