Garton Jones - Chelsea Bridge Wharf Reviews 

273
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, warm and helpful attitude, and efficient support provided throughout the entire rental and property management process. People often mention that the team is extremely knowledgeable, patient, and always ready to provide prompt assistance whenever questions arise during the partnership. Some reviewers were not happy with the service, mentioning issues regarding privacy concerns and unexpected visits to their rented properties by staff. Others also expressed deep frustration over poor communication, a lack of overall accountability, and perceived unfair treatment experienced during the course of their tenancy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely nice, professional, and... See more

Service

Clients share positive opinions on service, noting that staff members are professional, efficient, and... See more

Customer service

Customers had positive experiences with customer_service, highlighting helpful and responsive staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Garton Jones to rent my flat for 15 years. First of all I like the vibes of the office. They are kind, easy, good willed and helpful. Have seen many property managers over the... See more

Rated 5 out of 5 stars

I have worked with the Property Management team for many years now and it has been a pleasure. Since the very beginning of working with the team, they have been super professional and friendly with me... See more

Rated 5 out of 5 stars

The entire team at Garton Jones is exceptional. They are extremely knowledgeable,caring and always put their clients first. If you are looking for tenacious and hard working professionals look no furt... See more

Rated 5 out of 5 stars

Venice is extremely efficient. I'm very grateful that she has been my point of contact at Garton Jones for many years. I know that whatever needs doing in our apartment will be dealt with promptly and... See more


Company details

  1. Estate Agents
  2. Property management company

Written by the company

View luxury properties to rent or buy in Chelsea Bridge Wharf from top, luxury property developments. Call our team for more details.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

273 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(273)

34 reviews in the last 12 months

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Rated 4 out of 5 stars

As a landlord of one of the apartments…

As a landlord of one of the apartments at CBW, I would not hesitate to recommend Garton Jones as our Managing Agents and Charlotte in particular as the go to person to sort out out any issues! Charming and always friendly, we have had an excellent relationship with her over the past several years.

5 February 2023
Unprompted review
Rated 5 out of 5 stars

Above and beyond!

Great agents went above and beyond to find me the flat for my exacting standards. And since move in Charlotte has been a goddess in dealing with all the little landlord and tenant quibbles! Highly recommend.

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Alizee @ Garton Jones

Can’t rate Alizee @ Garton Jones highly enough! She’s super responsive, highly professional and all round great to deal with! Highly recommend her to anyone!!

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Thanks to Alizee!

Thanks to Alizee! she got me the flat I loved and I am now able to move in on the date I proposed.

She was super helpful and very kind!

30 January 2023
Unprompted review
Rated 5 out of 5 stars

Alizée is by far the best agent out…

Alizée is by far the best agent out there! She was so helpful and very efficient in filtering the best listings based on our requriements. Would definitely recommend her for anyone looking to find your dream apartment.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Thank You Alizée!

Alizee’s support has been extremely beneficial to me. She understood my needs. She is really professional and Friendly Thank you Alizée for your help and your support.

18 January 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Alizee

Alizee was amazing in helping me find my dream apartment. She is dedicated and made the process very easy for me. I cannot recommend her enough. Great experience

18 January 2023
Unprompted review
Rated 5 out of 5 stars

Alizee is an amazing estate agent

Alizee is an amazing estate agent! She is very professional, friendly and caring. She’s been really helpful at guiding me through the process, always keeping me up to date as things developed. I really enjoyed working with her and her colleagues- would highly recommend Alizee and Garton Jones!

16 January 2023
Unprompted review
Rated 5 out of 5 stars

dealing with charlotte

I have been dealing with charlotte Edney foe several years throughout the covid period till now
She has sorted every problem for both me and my tenants quickly and efficiently
i can forget about the rental as i know it is in the best hands ie with Charlotte

19 January 2023
Unprompted review
Rated 1 out of 5 stars

Bad customer management and communication

I wouldn’t recommend Gaston Jones Real Estate for tenants.

I enquired about a property by phone and email; I was told that the property is available and had only just come onto the market. When I looked to arrange the viewing the same day, I was told the tenants haven’t confirmed availability. I chased repeatedly and had no update. I have now found out the property has been taken. This is on the day viewings started and I was told we were waiting to hear from the tenant on availability.

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Alizée Montagu proved herself to be an…

Alizée Montagu proved herself to be an excellent real estate agent. She is a joy to work with. She is patient and attentive. Her lovely French accent makes everything sound so much better in English and is an absolute treat and a breath of fresh air.

It’s too bad I am allowed only to give 5 stars. She definitely deserves much more.

All the best!

20 December 2022
Unprompted review

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